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Jennifer Cerny
Customer Reviews for Den Mar Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Real professional and nice.
Mark OwenLocks for key were frozen. Windshield was frozen with wipers frozen. Lock to open back was frozen. Seal to back was frozen. Nothing is weather proofed. Making it difficult for costumer.
Hannah StrangeI’ve picked up from this location multiple times and they are wonderful excellent polite highly recommend.
Shawn Kickbushis good but need a little more professional it's a great company
LUIZ NUNEZThis location is so helpful and friendly!
Lisa Osmontrailer was great, but was a bear to unhitch without a jack. took two men (old farts) to unhitch upon return.
Tom MurrayEverything was great. Thank you.
John LarsonIt was a very pleasant east going experience
Vincent TurnerKeeping always good
David FajardoTell them ahead of time that they will be charged $25 if they don't sweep out the truck even though it did not need sweeping.
Carrie BuchananTruck was returned cleaned. They charger a $25.00 cleanup fee anyway NOT HAPPY ABOUT THAT
DANIEL WAYNE COFERVery helpful here. Got me in and out quickly
Robert AloiJust a normal self service drop off location. Nothing special
Tyler TrameBloomington drop out hard o fine, not enough parking
Keith JensenI really appreciate the Friendly service. So so many not wanting to work, or care about customer service, the place we rent from is top notch.
sandy bergerNothing. It's great!
Mike SlaydonNo problems
Douglas BallouGood the way it is!
Phil MatzNothing. This was my second time renting at this location and it is ALWAYS a pleasure to stop by. The entire experience is great.
Mike SlaydonI’ve rented in other locations but they should all be as good as this one
JOSEPH SADURALThe online took a rocket scientist to complete. It took an hour and several phone calls and finally an operator staying on the line until I had the key on hand.
Nancy AlcalaTruck drove like crap, alignment is off badly.. all beat up
SAMANTHA HALLLights did not work
Weldon MillerSmooth and easy check in process, quick and easy drop off with no hassle.
eric wringerMy order was changed from a moving truck to a cargo van without my consent because someone else wanted to rent the truck I reserved for Saturday on the next day Sunday. My pick up was a disaster, I wasn’t able to use the drop off mobile off because it never showed I picked up the truck. I ordered a dolly, there was no dolly. All around very disappointing for what I was charged.
Jeremy YostI ordered an appliance dolly and received a regular dolly and then was charged for both. The truck was unsafe to drive due to bad brakes, loose steering, and the transmission shifted hard. I had to have a friend who drives semis come drive it and he said it wasn't safe at all.
ELIZABETH KARASI had ordered a dolly and it was not in my unit at pick up.
Nikki PittmanThe staff was excellent. She even was able to save us some moo! Thank you!
cathy HenselI wasn’t expecting to be able to get a truck at the last minute at my local uhaul provider. Thankfully they were able to provide me with a truck,and great friendly customer service. Quick and easy pick up and drop off when we were done.
Elizabeth BrownWhile the location was fine the way you have to remotely get a truck is AWFUL. One of my worst experiences using a mobile application ever.
Alexander MaurerHave the truck cleaned off of snow and at least ice in the winter.
Rebekah AbramsRented in Indiana drove to Texas. 6x12 trailer. Trailer is well maintained and each dealer was exceptional. Each one was friendly, courteous and truly made me feel valued. Uhaul is an American icon well deserved of special recognition. LB.
Larry BloomquistIt was very easy to pick up my truck. The whole process went so smoothly. The rate was the deciding factor for me. This was very reasonable for a moving truck of this size.
Hilary TarasukFantastic service
William RappDidn't see any improvement needed. Friendly,quick service.
sandy bergerCommunication was very lacking.
Susan WilhelmI have not picked it up yet and it is a one way
Jeff HinesWas hoping the person would have put my equipment on the car. Even though I know how it would be nice
LESLIE HELLMANMissy was I N C R E D I B L E. What an amazing help & resource. Never let her go!
CARRIE TAYLORI had changed the pickup time and was not changed at the pickup site. Fortunately a truck was available. It was an unnecessary hassle.
John HaeffeleI requested to drop the van off in my contract but apparently this location doesn't accept this type of vehicle. How the hell is this my problem?? I got charged a wrong location fee. Total bullshit. I didn't even get notified that I was supposed to take it somewhere else. UHaul sucks. Will never use this company again.
Travis haynesFriendly and helpful people at Den Mar.
Bradley StrangAll went well, service was great.
Gary CaseNothing comes to mind
Mickey KilgoreAfter hours drop off, but returning the equipment happened without any issues.
Benjamin SpillnerU-Haul truck was not scheduled for contactless pickup despite me selecting the Truck Share 24/7 option. The pick up location was closed on the weekend and U-Haul had it set up for an in person pickup, which meant I was not able to pick up the truck on time. I was on hold for 2 hours and was paying the movers to sit around and wait. The reservation was finally corrected and I was able to take possession of the U-Haul. Truck was less than clean and had animal fur and dirt scattered throughout the cab of the truck. Once the reservation was corrected, the process did go smoothly.
Zachary YovichHad to install and uninstall trailer at pick up and drop-off locations. Do it yourself check/in bar code was difficult to find and didnt work at drop off.
Richard VanSickle26' truck destroyed/damaged much of the contents during the move. Ride in cab was rough as expected of a super duty, but the back was apparently much worse. Cracked solid oak furniture. Marks indicating items were thrown up the walls of the truck. Smashed glassware. Damaged appliances. Everything inside the bed went from a single layer to stacked randomly on top of each other. Still waiting to hear back from the "contact us with any problems" form on why the trip was this rough in a basically new truck.
Chad TaylorThey help me hook up the trailer to the truck helped me get my car loaded.
Clare Kraklowstraps were not right on the trailer. The trailer looked and was just bad from tie down straps to tires. The Unit was not ready and just sitting out in the yard. Being a second business they had vehicles all over the place which made backing up and hooking up the trailer a process.
Shawn Bragg