Customer Reviews for Denis Auto Inc
(U-Haul Neighborhood Dealer)

294 reviews

10022 Boul Des Hetres   Shawinigan, QC G9N4Y4

(819) 805-0542

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/20/2021 - 10/17/2021: Closed

Services at this Location:

Contact Us

(819) 805-0542

10022 Boul Des Hetres
Shawinigan, QC G9N4Y4

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/20/2021 - 10/17/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

The only thing was that the side mirrors were stuck and i could not adjust them so every time i look into them i had to bend down my head to see. Everytings else was #1 thanks u-haul

Corpex L. 
Rating:
5.0

suberbe service a cette endroit

Jocelyn B. 
Rating:
5.0

Customer did not leave a comment.

Simon M. 
Rating:
5.0

Le service est impeccable !!! Merci Denis !!!

Marco S. 
Rating:
5.0

Customer did not leave a comment.

Michel I. 
Rating:
5.0

Customer did not leave a comment.

LISE L. 
Rating:
5.0

Have a truck svailable at the right location and not 45 minutes away

Élizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Suzanne T. 
Rating:
5.0

Customer did not leave a comment.

Esthetique auto S. 
Rating:
5.0

Customer did not leave a comment.

Anne G. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
2.0

I don't think 3 hours of waiting on the line is good service, plus reservation was made one month earlier and scheduled pickup at 10 am. After 3 hours of waiting on the line i am told it's 4.30, not acceptable. Than they call on the 27 at 10.45 to say the truck is ready. Needed 2 hours of driving to get there. At first the Shawinigan dealer said it would be cheaper to take it in Montreal one way, which turn out to be 3 times the price. Hard to find a worst experience!!!

RENE T. 
Rating:
1.0

;I have rent a 6x12 trailer the june 29 2021 around 12:21PM and I have bring back this trailer the june 29 2021 around 18:00 and they charged me fee's like I have bring it back the 1st of july 2021. This look like fraud to me

Guillaume M. 
Rating:
5.0

Customer did not leave a comment.

Francine T. 
Rating:
1.0

Sérieux vous avez changer notre réservation au dernier moment aller chercher me camion a 40min de l'endroit ou j'habite et le ramener aussi loin!! Donc ben du gaz de gaspiller quand ont avais réservé 1mois d'avance au bonne endroit!! Donc ont a appeler au uhaul De trois-riviere le gars répondais pas donc ont a rappeler, quand il finis par repondre il nous crie apres hey jtentrain de chier esty laisse un message quand ca repond pas. Ya fallu appeler uhaul montreal, et au bout de 2h ont a eu un meilleur prix (parce qu'en plus il voulait nous le charger 300$, quand notre réservation disais 115$, bref c'est le pire service que jai jamais eu de ma vie, et dn plus en fevrier quand ont avais déménager le camion AU MILIEU DE LA NUIT etais tomber en panne!! Et ont a attendre 4h avant que le service d'urgence nous repondent, nous avons du acheter un énorme booster nous meme parce que nous ne pouvions ps attendre!! Bref p'us jamais on feras affaire avec votre compagnie et je vais dire a tout le monde que je connais et mon chum et les gars qui nous ont déménager vont dire a tout le modme qu'il connaissent, nous allons meme afficher notre experience sue les reseau sociaux et dire au gens de NE JAMAIS FAIRE AFFAIRE Avec votre compagnie de marde!!! 514-346-8862, appeler moi si vous me croyez pas ca vas me faire plaisir de vous le dire en personne!!

Naomie N. 
Rating:
5.0

Customer did not leave a comment.

maxime L. 
Rating:
5.0

Customer did not leave a comment.

JEANGUY D. 
Rating:
4.0

Customer did not leave a comment.

Johanne D. 
Rating:
3.0

Truck had the right mirror badly fixed and because of the vibrations while driving on the highway it was impossible to check it as it was always moving to the exterior, very dangerous and unsafe, terrible experience. Plus the trolley that was guaranteed was not available, I had to go buy one last minute, how am I supposed to move my furnitures and appliances without it? The truck smelled cold smoke and had non removed garbage inside the cabin. I will not use U-haul in the future.

Julien S. 
Rating:
3.0

Fournir la documentation en français, toute la documentation que j'ai reçu était en anglais. Merci

André A. 
Rating:
5.0

Customer did not leave a comment.

Marcel M. 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois C. 
Rating:
5.0

Customer did not leave a comment.

REJEAN M. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
1.0

Very bad experience, and I will not use your services again... I live in Montreal, I reserved and PAID a 20' truck , plus some diablo, lift and blankets... 10 hours before moving... they told me I had to get the truck 2 hours 15 minutes away from my location (Grand-mere shawinigan)... so it cost us 1 car and 1 truck of extra gaz, we didnt have time to prepare the moving... because we had no idea that the night before moving... I would have to spend the whole evening trying to get a truck and not finishing poacking and cleaning the house, we had to pay a Hotel for the night... we were not in time to get back home so the help that we paid... could not make it after the delay... we ended moving by ourselves... so it toll 9 hours instead of 3... Also we paid TWICE!!! for the diablo, lift and blankets... because Shawinigan Uhaul did not have the matierial... so we had to pick it up in 2 different UHAUL locations... were the website was broken... and did not have the option of only giving the material without a Truck reservations..,. so Even if I showed them a paid billed for the material... they didnt gave it to us... and they force us to pay AGAIN the stuff... I do not trust your company.. you stole us by charging us twice... we had hundreds of dollars of extra fees because the truck was not ready on time.... I dont trust your company. And I want to refund back by the way for the double charge! and really I would even ask for more.. you guys shoulkd refund the extra gaz and hotel night!

Etienne L. 
Rating:
5.0

Customer did not leave a comment.

Sabrina J. 
Rating:
5.0

Customer did not leave a comment.

Amir H. 
Rating:
4.0

il n'y avait personne à mon arrivée. J'ai communiqué avec un M le lendemain et il était serviable +++

Martin L. 
Rating:
5.0

Denis ma donner un TRES bon service et est tres genti jai aimer le service que jai recu :) cliente tres satisfaite

guylaine A. 
Rating:
5.0

Customer did not leave a comment.

YANIC B. 
Rating:
3.0

Lorsque nous nous sommes aperçu que la destination du retour de la remorque n'était pas la bonne, j'ai téléphoné pour faire le changement et, on me dit l'on peut laisser la remorque à n'importe quel destination de U Haul, arriver à Gatineau sur la rue St-Louis, après 45 à 60 minutes d'attente ( trop peu de personnels), on me dit que j'aurais une surcharge si je laisse la remorque là. Très mauvais service. De part et d'autre.

Jean-Francois C. 
Rating:
5.0

Customer did not leave a comment.

Emilie L. 
Rating:
5.0

Customer did not leave a comment.

Paul-André D. 
Rating:
5.0

Customer did not leave a comment.

Rene G. 
Rating:
1.0

They charge for overdose time but there was not over time we had for two days and we user just one days and they charge on the crédit card 23$ for over time?

richard R. 
Rating:
4.0

Le seul commentaire négatif étant que nous avions réservé un ''diable'' pour les electros et nous ne lavions pas la réservation datait quand même de 1 mois. Pour le reste je n'ai rien à dire tout était parfait

Richard R. 
Rating:
4.0

Une ampoule à découvert dans la boîte du camion a brûlé un matelas. Il y a un fort risque d'incendie.

Guillaume R. 
Rating:
5.0

tout est ok

Serge M. 
Rating:
5.0

Customer did not leave a comment.

Isabelle D. 
Rating:
5.0

On the contract, gaz was 2 bars overbthe half of the tank, but in reality, was 1 bar under it. It's a difference of abou 20$, and the website to return the truck requests the same level than the contract so we need to put more gaz than it was when we took it.

Christian D. 
Rating:
5.0

Très bien.

roger C. 
Rating:
5.0

Customer did not leave a comment.

Leo V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Je ne vois rien de spécial à ajouter, continuez simplement votre excellent service. Merci

roger P. 
Rating:
5.0

Customer did not leave a comment.

CECILE D. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
4.0

Customer did not leave a comment.

PHILIPPE H. 
Rating:
5.0

Customer did not leave a comment.

Christian D. 
Rating:
5.0

good place.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN D. 
Rating:
5.0

Customer did not leave a comment.

Alain P. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
4.0

Customer did not leave a comment.

Rémi P. 
Rating:
5.0

Merci, très bon service et très bon prix.

diane A. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Tout ses parfaitement bien passé,la personne sur place a été très gentil et nous a tout expliquer clairement ,en gros je suis très satisfaite merci pour l'excellent service

Lucie B. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
3.0

Boite interieur sale et fisure majeur dans le pare brise obstruction de la vision du chauffeur camion photo de l'inspection non conforme camion avec plusieura collant avec le x de uhaul.dommage

Migneault L. 
Rating:
5.0

On a trouvé ça très stressant de ne pas avoir de confirmation de notre location d camion et équipements avant la veille de notre déménagement. Ce commentaire ne vise que Uhaul et pas Denis auto,car on nous avait dit qu'on pouvait nous envoyer dans un autre endroit à 24h d'avis.

Nicholas P. 
Rating:
3.0

Passer un balai dans la boîte du camion minimalement. Et ne pas surcharger le client...

Doris M. 
Rating:
5.0

Customer did not leave a comment.

Francois B. 
Rating:
1.0

Customer did not leave a comment.

Nathaniel F. 
Rating:
3.0

Dirty lot with broken cars and parts everywhere. Really a shame.

Vincent B. 
Rating:
4.0

Customer did not leave a comment.

Jean-Francois L. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
4.0

Customer did not leave a comment.

francois D. 
Rating:
5.0

J'apprécie faire affaire avec Denis. Un homme juste et un fonctionnement efficace.

lynn A. 
Rating:
5.0

Customer did not leave a comment.

paul-andre D. 
Rating:
5.0

Customer did not leave a comment.

Mathieu A. 
Rating:
5.0

Customer did not leave a comment.

CAROLE V. 
Rating:
5.0

Customer did not leave a comment.

Rene L. 
Rating:
3.0

Customer did not leave a comment.

Guillaume B. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Did not see this person, only dropped the Keys in box at 18:00 with the devil cart inside,full fuel, with pictures takenof mileage and cart for proof !this person Was advised of the truck drop off on 1st of July in the morning around 8:30 left on vocal message !

CAROLE V. 
Rating:
1.0

Customer did not leave a comment.

Erica L. 
Rating:
1.0

Initial reservation was made weeks in advance for Montreal. Received a call 48h prior to pick up telling me I had to take an extra day off work to go pick up the truck in Shawinigan (5h00 go and back time with regular traffic delays) as uhaul was not able to honour their rental location. I had ordered 12 blankets but only got half a dozen as they did not have any left. Gas tank was 1/4 full but marked 7/16 full on contract (only realized this on drop off comparing with picture taken prior to departure). Was told no price adjustment could be done for it. Was charged extra for having surpassed allowed mileage (because I had to drive 5h to pick up the truck for you). Spent 2h on the phone trying to get the bill settled. Worst experience ever. Will not recommend your company.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Caroline Q. 
Rating:
5.0

tout est parfait

Denis D. 
Rating:
5.0

Customer did not leave a comment.

Andre R. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Alain L. 
Rating:
5.0

le service en ligne ne fonction pas .

Bernard B. 
Rating:
2.0

Customer did not leave a comment.

Luc V. 
Rating:
1.0

J'avais demandé à Trois-Rivières, j'ai dû aller le chercher à Shawinigan et on m'a chargé le km soit 50km de Shawinigan à Trois-Rivières ainsi qu'un surplus pour la grande distance. Votre employé était complément perdu au téléphone. Service pourri et crosseur!!

Annie G. 
Rating:
4.0

Customer did not leave a comment.

Jean L. 
Rating:
5.0

Customer did not leave a comment.

Benoit L. 
Rating:
5.0

Very friendly and quick drop off experience.

Eric C. 
Rating:
5.0

Hi Dénis Auto was amazing He made my trailer pick up a Number 1 experience. Fast, efficiently and pleasant

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Excellent service et grand terrain pour manœuvrer avec la remorque

Pierre D. 
Rating:
4.0

Tout était parfait et le type qui nous a servi était à son affaire. Pas de perte de temps, très efficace.

Marc L. 
Rating:
5.0

I wanted to say a big thank you to ( the man I believe maybe the owner of the garage). He was beyond nice. He helped me back up the truck 15 ' along a very narrow path so that it would be easier for us to load the furniture. When I asked him why there was no rear view mirror we both could not stop laughing. He took his time showing me where everything was in the truck ( I had never driven such a large truck before) and he made sure I was ok before leaving his parking lot. I was not advised that the truck I rented was from the US. The speedometer was in Miles hard to gauge my speed in KM (especially since I went through many speed traps). Made the drive longer as I had to go slower then I would have liked.

Ivanna H. 
Rating:
5.0

Customer did not leave a comment.

alain G. 
Rating:
5.0

Tout c'est bien passé

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

yves D. 
Rating:
2.0

Local ferme. Pas de service. J'ai laissé les clés et une partie du contrat de boîte de clé barre

Edith G. 
Rating:
5.0

Customer did not leave a comment.

ron R. 
Rating:
5.0

Customer did not leave a comment.

Johanne D. 
No reviews have been submitted for this location.

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