Customer Reviews for Depanneur Du Boulevard Jia
(U-Haul Neighborhood Dealer)

234 reviews

2132 Boul Cure Labelle   Saint Jerome, QC J7Y1T2

(450) 327-6156

Location Hours

  • Mon-Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(450) 327-6156

2132 Boul Cure Labelle
Saint Jerome, QC J7Y1T2

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Le camion loué n'avait pas été nettoyé, il y avait des poils d'animaux sur les sièges, il y avait des gants en latex utilisés et des mouchoirs souillés ainsi que des déchets dans les portes-gobelets du tableau de bord ainsi que des mouchoirs qui semblaient utilisés insérés dans les barres de fixation dans l'espace de chargement à l'arrière. J'ai du nettoyer et désinfecter l'habitacle et les outils de conduite avant d'utiliser le camion.

Marjenka T. 
Rating:
3.0

Attention a prendre des photos de la quantité de gaz avant et au retour . Nous avons mis 15 $ de gaz pour 49 km parcouru et ils nous on chargé 12.38$ supplémentaire.Je ne crois aps que 49 km coûte 37,38😵‍💫.Ils devraient mettre le camion full de gaz et nous le ramener full. Sinon,trop compliqué. Pour ça, j ai de la difficulté à référer à cet endroit.Merci Chantal😊

chantale L. 
Rating:
4.0

Customer did not leave a comment.

PASCAL B. 
Rating:
5.0

ne parle pas francais !

Patrick M. 
Rating:
2.0

Customer did not leave a comment.

brandon fidel C. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
5.0

Customer did not leave a comment.

line B. 
Rating:
5.0

Customer did not leave a comment.

Pascal L. 
Rating:
1.0

1 j ai le camion en retard 2 vous avez facturer pour 24 h alors que j'avais reserver pour 6 heures vous avez debiter 327,40 et ne m avez pas rembourser la ballnce 3 vous metez 15 pieds sur le contract et m'avez donner un 12 pieds donc je dois retournez et metre 75$ d'essence dans mon vehicule et je perdrez un avant midi complet je suis plus qu'insatisfait je vais probablement amenez mon dossier a la protection du consomateur

Martin G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE B. 
Rating:
3.0

The back of the truck was full of dirt and it has a strong cigarette smell also.

Emilie J. 
Rating:
5.0

Customer did not leave a comment.

toby L. 
Rating:
3.0

C'est bien en général

max L. 
Rating:
1.0

Snow and 3 inches of ice was not removed on the wipers and windshield. No snow tires = very dangerous in our winter conditions Bad service in all

geniveve R. 
Rating:
4.0

Customer did not leave a comment.

Anick F. 
Rating:
4.0

The wiper on the driver side was to old to make a safe drive

rejean V. 
Rating:
5.0

Rien a dire ,j'ai été satisfait !!A par de mettre le gaz à moitié selon moi ca serait moin compliquer de le prendre full et le remettre full.

nathalie G. 
Rating:
2.0

Ils m'ont chargé de l'essence alors que j'ai remis le camion au même niveau que réceptionné, du vol. Camion très sale. Allez au dealer du nord meilleur service.

NICOLAS D. 
Rating:
5.0

Customer did not leave a comment.

onorio V. 
Rating:
1.0

I was obligated to pay by credit card therefore I should not ne charged for the administrative fee. I never gave consent nor was I told about it. The Truck was Frozen Solid, we had to warm and Wait 20 minutes for we could see through the windshield. The dashboard was dirty. Not a good overall expérience.

marcelle M. 
Rating:
3.0

Le service en français est médiocre et ne pouvait pas prendre le camion uniquement avec l'application

Aymeric B. 
Rating:
3.0

Le camion étais très sale. il venait des USA sans pneux d'hiver le chauffage étais deficiant toute les instructions etais en anglais seulemenr Obviousley

pierre B. 
Rating:
4.0

You must have an up to date website, information about availability is wrong, information about opening hours is wrong... how can we rely on your company? I was promissed a credit and I'm still waiting for it!

Monique C. 
Rating:
4.0

Customer did not leave a comment.

Benoit C. 
Rating:
1.0

24 h après la location Toujours même montant sur ma carte de crédit Aucun courriel de la concession Très déçue Le véhicule était très sale La dame n'était pas sympathique du tout Ça pris 30 minutes afin de tout compléter

Josee M. 
Rating:
3.0

Give a credit when we return the vehicle with more gasoline

Benoit C. 
Rating:
4.0

Well being in a corner store the staff was a bit slow but understanding due they do not do this every day overall 7 out 10

Steve P. 
Rating:
4.0

the truck was a little bit dirty and the staff at the location place was not too fast....good experience in general

luc L. 
Rating:
5.0

Customer did not leave a comment.

jonathan D. 
Rating:
1.0

Staff was extremely rude and unprofessional. Told us to “go elsewhere” and “stop talking” because we were asking questions about the policy. We were simply asking questions because we completed the file online to save time and had to go through the entire process once more. Despite this, we remained polite. Very disgusted with the amount of disrespect we received and we will never rent from this place again.

Isaac L. 
Rating:
3.0

The truck was dirty. The truck was shaking when being at a Stop. Strange noise when decelerating I was happy to do only a short distance. If I was about to move to another city I would have been afraid to stay stuck on the road. But a really cheap price!

marc andre E. 
Rating:
1.0

At the beginning the chinese madam refuses that I bring back the trailer saying that they have no more place. But her son accept

JACQUES A. 
Rating:
3.0

Very messy and dirty depanneur. However staff was very courteous

Joel F. 
Rating:
5.0

Wipers for the van were very very bad which make driving difficult specially in this weather conditions. I hope they change it asap.

ehab A. 
Rating:
2.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

francois michel A. 
Rating:
4.0

Customer did not leave a comment.

Alexandre C. 
Rating:
4.0

Customer did not leave a comment.

Meubles L. 
Rating:
5.0

Customer did not leave a comment.

Jean Y. 
Rating:
2.0

The cabin was very dirty, chips ans muffin packaging on the cabin floor. Cargo area not very clean neither . And they told me 3 times that they charge if it doesn't come back clean …. Seems like a scam to me …. Been doing business with uhaul for different things throughout the years this location was the worse I've seen .

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

JEAN-FRANCOIS A. 
Rating:
3.0

Customer did not leave a comment.

julie M. 
Rating:
3.0

I wasn't satisfied since I wasn't aware of all the fees that were to be charged:18,50$ for credit card!?!! If I knew there would be a fee, I would of paid cash or debit… The truck was making all sorts of noise and made me think it was going to break at any time. It took 1/2 hour to get the keys as the lady had to re-enter all my informations. Thank you for considering these in the future and let your clients know so they can prepare in advance.

Josée C. 
Rating:
4.0

Customer did not leave a comment.

michel H. 
Rating:
4.0

Customer did not leave a comment.

Valérie C. 
Rating:
1.0

J'ai tellement détesté mon expérience avec vous.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Javier A. 
Rating:
5.0

Customer did not leave a comment.

sylvain G. 
Rating:
1.0

Notre réservation était pour un camion récupérer à St-Jérome et le laisser à Mt-Tremblant. La responsable a refusé. Nous avons dû faire un aller-retour, ce qui nous coûté deux fois plus d'essence et de kilométrage.

JOCELYN V. 
Rating:
5.0

Très bon service

ibrahim K. 
Rating:
4.0

La direction a refaire freins à refaire moteur bruyant pas de stabilisateur de vitesse

Éric R. 
Rating:
1.0

j'ai fait 35 km , ( 24 miles ) j'ai kia 10 $ d'essence et vous men charger 35$ de plus !! c'est du vol !! je ne laisserai pas sa la , vous pouvez en être certain !!

GAETAN P. 
Rating:
5.0

jai teouvé un masque jettable et un thermos a café dabs l'abitacle! cetait visible alors cest evident que personne n'avait fait le menage…j'ai désinfecté moi meme :(

Jacinthe J. 
Rating:
1.0

Customer did not leave a comment.

SERGE R. 
Rating:
4.0

Faire un sondage de satisfaction en français.

line C. 
Rating:
1.0

Over Build. The vehicle was not at the middle at the beginning (fuel quantity). Me and my friend told that to the employee and he told us that we just have to send the evaluation of the vehicle with the application (link by text message). We did that and now I was stolen by U hault over 45$ for fuel that I did not use.... It's a stolen people, fraud company. Horrible. I will never recommend this company of their store centre to anyone. U Hault stole me money one time... never again. I wrote to the company and they do not reply to me. I try to call but I spend infinite time in the waiting line on the phone. I will try to call again tomorrow for being a refund. My phone number is 514 974 3518

JULIEN G. 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois F. 
Rating:
3.0

Drop-off site closes at 15h00 on a Friday. When I called customer service & they directed me to that drop-off I asked what hours they were opened, had a 10 min window as other site ( 3 km further) had already a truck there. My understanding was to not have 2 the same at same site. Well I parked side by side with other truck ( same length). As you state at your call center : Conversations are recorded, replay the conversation with your agent & try to guess which of us is client & employee. ( he was polite but lacked knowledge on your product

Robert S. 
Rating:
2.0

Very complicated since the day I did my reservation. A lot of call/mail/text from UHaul saying you were not able to garantee my reservation/location and date. You sent me at a wrong place to pick up my trailer the morning of my reservation. A lot of stress caused by all of my experience. You gave me 50$ credit for the inconvenience - thank you - but seriously, I had a very bad experience. The equipment was perfect for my need.

Marie-Pierre L. 
Rating:
1.0

Aucun commentaire vous vous adressez que à des anglophones alors mon expérience ne vous importe peu vu que je suis français

Frederic C. 
Rating:
4.0

Customer did not leave a comment.

Bryen O. 
Rating:
5.0

Customer did not leave a comment.

Jacques J. 
Rating:
5.0

Customer did not leave a comment.

rejean L. 
Rating:
3.0

All ok for a remote location…it's a dépanneur store that takes care of the lease…return was not explained correctly. Found out after getting home that needed to close return on line and take pictures at location of return. At a real store it's more friendly and more customer service oriented.

Jean-François L. 
Rating:
5.0

Customer did not leave a comment.

Andre L. 
Rating:
5.0

Very nice

STEPHANE F. 
Rating:
5.0

Customer did not leave a comment.

lise R. 
Rating:
5.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

The usual language in quebec is french..

Jean-Pierre S. 
Rating:
4.0

Customer did not leave a comment.

JOSEE A. 
Rating:
1.0

It was the worse ever experience I had for my moving. I booked a 15 foot truck near my location, but they changed my reservation in the last minute by changing my truck size from 15 foot to 20 foot and changed my pick up point to another city with 1 hour driving by car to get there. The customer service is totally poor and useless without caring about my concern and I won't reuse uhaul services at all. Terrible experience ever!!!!

Omid Y. 
Rating:
5.0

Excellent service

Jean de bel M. 
Rating:
4.0

Customer did not leave a comment.

Simon V. 
Rating:
2.0

Customer did not leave a comment.

Patricia R. 
Rating:
4.0

Customer did not leave a comment.

dominic B. 
Rating:
2.0

Validation process was very slow, Store clerk had no idea what to do i requested the key. Some staff where not wearing a mask even if it is mandatory in all public spaces in the province of Québec.

Didier R. 
Rating:
3.0

After filling all the information online, I was surprised that I had to provide some again and some more at time of pickup. It made the experience longer, especially since the place is a depaneur and the clerk had to stop to let other customers pay.. all was OK but just made the pickup longer than expected.

Michel F. 
Rating:
5.0

Customer did not leave a comment.

Yanick B. 
Rating:
1.0

J'ai réservé le camion pour 7h, et je n'ai pu le récupérer avant 8h. La réceptionniste demande beaucoup trop d'information personnel. Et le camion j'ai du le rapporter a 15h quand j'ai réservé pour 8h. Donc j'aurais dû pouvoir le ramener a 16h. Et 130$ Pour 25km... sa n'a aucun sens. Très déçu du service.

Julien M. 
Rating:
4.0

When returning the vehicle the inspection should be done immediately and not the next day as that delay could result in the vehicle being damaged by someone other than the person who rented it.

terrence L. 
Rating:
1.0

Le service client laisse à désirer le tour COMPLET du camion dont la mécanique na pas été fait la personne qui m'a louer le camion semblait presser et stresser de me faire signe les papier sans tout m'expliquer et na pas spécifier que le camion avait le speedometre en miles et non en kilomètre heure.

Gabriel B. 
Rating:
4.0

The truck was not clean, the rubber of the door was falling apart and the direction was not accurate at all. Hard to drive. The truck needs a full check up. Martin

Martin B. 
Rating:
5.0

Customer did not leave a comment.

serge R. 
Rating:
5.0

Customer did not leave a comment.

fanny D. 
Rating:
5.0

Seulement un peu de misere a comprendre la préposé (asiatique) point de vue language MAIS tres sympathique

robert G. 
Rating:
4.0

Customer did not leave a comment.

carole G. 
Rating:
5.0

Truck was dirty outside, made it hard to confirm it had no scratches on the body But considering it's winter I understand it's complicated to have the trucks always 100 clean outside

marc H. 
Rating:
1.0

The equipment was over full of snow and ice so I ask for help ...and the answer was no help if you one you can cancel is your choice ?? !!! Bad reception and they don't give a c...t about the customer. I'm not happy with the service ,,,,very poor service.

michel S. 
Rating:
4.0

Customer did not leave a comment.

claude B. 
Rating:
4.0

There was an other rental car just beside and I reserved one truck for 152 tx in for unlimited mileage. When I arrived there, the client didn't bring back the truck that I reserved so I cross the street and rent the same truck at H-Haul rental but I pay 331,29$ tx in .The price is too high and you don't have unlimited mileage. I rented the truck because I needed one but I was deseperate when I saw the price

carl P. 
Rating:
5.0

Customer did not leave a comment.

Benoit O. 
Rating:
3.0

Français difficile à comprendre

Claude L. 
Rating:
5.0

Customer did not leave a comment.

Lynda G. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Snow should be removed before giving the truck to client for rental

adel T. 
Rating:
5.0

Customer did not leave a comment.

antoine H. 
Rating:
1.0

La dame qui effectuait la location était incompétente et agressive de plus elle m'a chargé une journée de plus car je me suis présenté 15 minutes d'avance au lieu de me proposer d'attendre 15 minutes avant d'effectuer ma transaction et vous m'avez chargé trop cher pour le peu de km que j'ai fais. J'aimerais qu'un représentant me rappelle svp un qui parle français afin de rectifier la situation. Merci Vicky Lanthier 450-675-3456

VICKY L. 
Rating:
1.0

Customer did not leave a comment.

JEAN F. 
Rating:
4.0

Customer did not leave a comment.

denis B. 
Rating:
5.0

Good service and good price

robert G. 
No reviews have been submitted for this location.

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