Customer Reviews for Depot Pawn and Gun
(U-Haul Neighborhood Dealer)

384 reviews

3968 Hwy 280   Alexander City, AL 35010

(256) 234-2658

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 234-2658

3968 Hwy 280
Alexander City, AL 35010

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

andy T. 
Rating:
5.0

Friendly, quick and easy

EDWIN O. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Laterry S. 
Rating:
5.0

Very Friendly staff and helpful.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jan I. 
Rating:
5.0

Everyone at location had a great positive attitude All around good people!

MICHAEL PAUL M. 
Rating:
5.0

Customer did not leave a comment.

DARWIN E. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

I have used them multiple times and they are fast to process out and in and very personable.

Deward C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Marian P. 
Rating:
5.0

Great personnel, great product.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

VICKI R. 
Rating:
1.0

Same location as reserved

JOONHO L. 
Rating:
4.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

nothing

william D. 
Rating:
5.0

Customer did not leave a comment.

Jervorius R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

You guys were amazing. The trip was awesome. No problems whatsoever.

PAULA J. 
Rating:
5.0

Awesome customer service

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

Excellent!

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Keep on doing what you're doing

drew B. 
Rating:
4.0

The truck I rented was absolutely disgusting. The cab was full of trash and the cup holders were covered in sticky residue. Also, the can and the back of the truck was full of trash.

John N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winmarion P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

very friendly and took care of hooking up car dolly. great service. well done.

Charles K. 
Rating:
5.0

Make sure the customer understands the charge amount of the rental. I paid $79 when I picked up the truck but was charge an additional amount after we returned the truck. The 8 hour rental for approximately 12 miles ended up costing almost $130. J rented the truck on a Saturday morning at 8:30 and returned it at 4:30 the same day. The place was closed but they told me to just drop the key in the box on the wall at the entrance which is what we did. I don't understand why my charge went up so much??

Karen G. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Very friendly, had me unhooked and gone with my receipt in less than 10 mins, will use this location for any further needs for Uhaul we may have.

Greg J. 
Rating:
3.0

Trailer had leaks, very old equipment.

Kristene P. 
Rating:
5.0

Customer did not leave a comment.

Blakely A. 
Rating:
2.0

Returned after hours. Not very well lit and hard to find. This place was very uninviting for after hour drop off. Didn't look safe.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer Y. 
Rating:
5.0

Customer did not leave a comment.

Elleanor T. 
Rating:
5.0

Nothing

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Clayton M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Excellent customer service!! Great experience!!

Mia C. 
Rating:
5.0

Excellent customer service!

Mia C. 
Rating:
5.0

Customer did not leave a comment.

Johnny P. 
Rating:
4.0

Customer did not leave a comment.

Becky H. 
Rating:
5.0

Excellent service - fast, friendly, dependable

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
3.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Great people

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Location and people were fine - web and texting from UHAUL was terrible. Also tried to give me a truck 66 miles out of my way.

Will F. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

RAY P. 
Rating:
5.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Maxine B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Everything was great. Friendly, fast, truck ready to go.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Nikki J. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
3.0

Customer did not leave a comment.

Denice S. 
Rating:
5.0

This place is friendly, professional and experienced. They instantly checked me in, explained my options, and got me on my way with a smile. (It seems previous negative comments were about Uhaul policy, not this dealer who must abide within those). I can confidently recommend Depot Gun & Pawn.

ADAMS H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

John W G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Where do i begin...i was a cash payer and was told will get 100 deposit back as long as i didn't go over mileage...so i calculated my mileage carefully so i don't go over...then i get a call from one of your agents to take uhaul to location on Malcolm dr to be told cannot refund me my money but will mail me a check in 2days...wtf uhaul i want my shit now...then she tells me to go to another location and i get there only to see i was not getting all of my deposit back because i went over mileage but it was you guys fault clearly...i really had to act a damn fool to get my money back... And for Andy in Alexander City; he is a real asshole who only cares about a dollar amd it seems like this runs throughout yoir company... I will never recommend you guys for anything and i hope and pray i never need you guys services again...oh all equipment was not on truck therefore had to carry all my heavy items myself and pay others to do so...poor service i ever seen

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

John W G. 
Rating:
4.0

Keep up with the good friendly service! Great customer service!

Carmen C. 
Rating:
3.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Fast and easy

Steve O. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Best U-Haul store in the south!! Andy Tucker was very pleasant to deal with!!

Jonathan B. 
Rating:
5.0

Everyone was so friendly. Thank you

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Nikki J. 
Rating:
3.0

Overall I can't imagine a worse customer experience. Am not going into details in this review but would be glad to talk with someone and go over the string of inefficiencies I experienced. Stacey Elliott 205 566-7818

stacey E. 
Rating:
5.0

Everything went smooth no problems. Great to work with Dean's Depot.

Tom O. 
Rating:
5.0

Andy at Depot Gun & Pawn was friendly, ready to offer assistance and full of useful info. Whenever I need a utility rental in Alex City, I'll be sure to call him first.

Jaddeus F. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

The gentlemen here were extremely courteous and helpful. The service was quick and seamless. I would highly recommend this location for a trouble free rental.

Jeremy K. 
Rating:
4.0

I loved going in this Gun and Pawn shop. There were a lot of interesting things to look at. It wasn't exactly clean, but it was inviting.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

wesley K. 
Rating:
5.0

I have dealt with Andy at Depot for many years and will continue to do so. T

david K. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

adrian A. 
No reviews have been submitted for this location.

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