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KEVIN H
Customer Reviews for Depot Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle noisy, rides rough. Would not want to go cross country in that truck. New shocks might help the ride.
Robert LWhere do I begin? This was the most frustrating experience I think I've ever had. It is the fault of your electronic check-in process which would not allow me to input a month, date, and year and then submit. It didn't work on an Android or an IPhone, and the whole experience took two hours to open the key box so that I could take the truck.
Michael WVery easy experience. Staff very helpful.
mark kWe had never rented a truck before and this one was a bit larger than we had requested. They were very good to explain everything in detail and answer our questions.
Billie PActually have someone there? I waited outside for over an hour for a ride and no one was there. No seats outside or anything either.
April MI had a hard time accessing the lock box code and customer service did little to help. Had to figure it out on my own and barely made it out with my rental truck
Jim CWas not properly notified of location change so had to travel much further to pick up truck.
Shelly ADid not have any dollys available
Cornelius H