Customer Reviews for Design and Print
(U-Haul Neighborhood Dealer)

55 reviews

450 Howdershell Rd   Florissant, MO 63031

(314) 839-4027

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(314) 839-4027

450 Howdershell Rd
Florissant, MO 63031

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristin Arnae S. 
Rating:
1.0

I was overcharged for a dirty vehicle. The inside of the cab didn't light up and the wheel shakes really really bad!

Shiayr T. 
Rating:
3.0

I got charged an extra $73 after I returned the van and got my receipt

nicles H. 
Rating:
3.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

VALERIE B. 
Rating:
4.0

Customer did not leave a comment.

ESTER F. 
Rating:
1.0

The reservation didn't hold the computer system was taking forever to load and the mileage at the time of rental was incorrect and I was charged for that mileage

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
1.0

Didn't update my pick up time as I requested. Double booked my rental truck. Made me wait almost an hour to get one. Byron had an attitude on the phone. ABSOLUTE TERRIBLE EXPERIENCE.

Michael O. 
Rating:
5.0

My experience at this location was Outstanding! A week ago I rented from another location ( Dunn rd) and I was very unhappy but I decided give uhaul another try. The design and print location by far was the best rental experience ever be ever had. Equipment was top notch. This location is my new good too!

Latrice S. 
Rating:
4.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

chrictiani W. 
Rating:
1.0

Late in opening the business by 20 minutes, was not waring mask, did not hook up chain correctly, was not cross. (safety chains) Lot of trash in trailer.

john O. 
Rating:
5.0

Customer did not leave a comment.

Alfred H. 
Rating:
5.0

nothing, the staff is always nice and friendly

Tamaria M. 
Rating:
3.0

Good job

Destiny W. 
Rating:
5.0

Customer did not leave a comment.

tiffany S. 
Rating:
5.0

Good customer service and rates. I will definitely rent again at that location

Tamaria M. 
Rating:
5.0

Customer did not leave a comment.

stacey L. 
Rating:
5.0

Good guys. Good experience.

Frederick J. 
Rating:
5.0

Customer did not leave a comment.

TYEECE L. 
Rating:
3.0

Customer did not leave a comment.

Rose P. 
Rating:
1.0

This location failed to provide the dolly in the truck at the time of pickup. When I inquired about the dolly the service attendant apologized and said I would be compensated for their mistake. When I returned to be compensated the service attendant told someone else to assist me as he appeared to not want to face his mistake. The new service attendant asked me how come I didn't get a dolly from another location. When I explained to him that this was not an option as I called U-Haul and was told I would have to get it from the location I got the truck, he then tried to make the mistake something i did wrong. I would not recommend this location neither will I be returning here due to poor customer service

Lena T. 
Rating:
4.0

Customer did not leave a comment.

Tyrone H. 
Rating:
5.0

It was a wonderful experience!!!!! Excellent service!!!!

Carla L H. 
Rating:
5.0

Nothing

mike G. 
Rating:
4.0

Customer did not leave a comment.

Darlene C. 
Rating:
1.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Everything at this location was great , friendly , very convenient, and the customer service was awesome. They were very professional and knowledgeable of the things I asked.

Tiffany R. 
Rating:
4.0

Customer did not leave a comment.

Nour Y. 
Rating:
3.0

i have called customers service and told them that thia is NOT my e-mail address but they continue to use it what POOR customers service.....

theodore B. 
Rating:
1.0

Customer service at several places including the phone customer service was horrible will never use uhaul again and as a military family I have used it for years now I wont

kane L. 
Rating:
5.0

Great customer service!

Frederick J. 
Rating:
1.0

I will be filing a formal complaint with customer service about my experience.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Jessica V. 
Rating:
5.0

The agent at this location was extremely helpful and professional. I will use this location any time I need a U-haul rental in the future.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Excellent. Fast friendly service and great prices thank you.

akram M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Let me make this clear: this location did a good job. However, UHaul did an awful job. I had rented a 15' vehicle days before and even went to the rental location the day prior to ensure the time. I was told that day I would need to go to another location when I picked it up. We were on a tight timeline to meet movers at our home, and when I went to that location the next day, they said “No....your reservation is at Overland”....25 minutes away. We went to Overland and they said “Hmmmmm....looks like the canceled your reservation.” After some phone calls, they found a dealer on Howdershell (another 20 minutes further away) that got us our vehicle. That dealer did a fine job and we're very nice. But because of Uhauls incompetence, we were late to meet our movers and it pushed us back the entire day. We have secured 7 Ubixes for an upcoming cross country move,, and are seriously reconsidering as we're fearful U-Haul disorganization will blow up in our faces again.

brian H. 
Rating:
5.0

Customer did not leave a comment.

Taron H. 
Rating:
5.0

The owner of Design & Print was great to work with and made this a very easy transaction! Would be very happy to do business with them again!

Paul C. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
2.0

I selected another location much near where I live, I paid more to pickup the truck rather than using it for the location to move.

Rating:
4.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
3.0

Jamal and the group there were one of the best I've ever dealt with. Attentive, informative and accommodating. Great job.

Frank J. 
Rating:
3.0

Customer did not leave a comment.

janice O. 
Rating:
3.0

I made a reservation on the day that I picked up my trailer which was great however when I got there the trailer they said they had they actually did not have and I ended up paying twice as much as I thought I was going to. It was a last-minute reservation so I couldn't complain too much and the owner operator was courteous and helpful

ALAN W. 
Rating:
5.0

Great Service. Excellent Value for the dollar.

chris D. 
Rating:
5.0

Customer did not leave a comment.

WAVENEY N. 
Rating:
5.0

easy and smooth transaction

JAMIL R. 
No reviews have been submitted for this location.

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