The location is a "pick up the key from a lockbox" type of location, where you have to call to get the checkin process completed. Bill (the contact/staff for the location) was very kind and came to the location to get the moving blankets that were part of my order. Conclusion: helpful staff, not the best area of the city so come with a friend or two.
Grace R
Customer Reviews for Destiny Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To be fair, drop off occurred on a Sunday There were no representatives on site No clear signage or parking designation labeled for leaving vehicles.
Theodore RThe truck leaked water all over our stuff. The location was confusing with vague directions for a first time user. We couldn't get the website to send us a code for the lock box. Eventually we found a phone number for assistance, took 45 min. And ..it would only allow us to drop off the truck at a location 6 hours away! We had to call for assistance overriding that prompt as well!
Cheryl JLove the new Toy Hauler.
kevin bThe location was completely different than what I booked and it was extremely difficult to find. The check in and check out process was extremely difficult as well. Nothing was easy and it required two employees to help figure it out. I will never use or recommend U-Haul.
Casey BLocation very difficult and confusing to find. Was on hold for almost 30 minutes before I was able to talk to customer support. Once I finally got connected Bill was very helpful
Joshua RWe dropped the truck off a day early at about 3pm. No staff was present but did receive a return phone call with in 5 minutes regarding drop off procedure. Slightly difficult to find location. Bigger & more signs.
DAVID T