Customer Reviews for Detail By Shone
(U-Haul Neighborhood Dealer)

97 reviews

810 Walnut St   Columbus, TX 78934

(979) 732-2854

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 732-2854

810 Walnut St
Columbus, TX 78934

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

david h 
Rating:
5.0

very accommodating and personable. went out of his way to help

Arnold M 
Rating:
5.0

Shawn takes care of business

diane r 
Rating:
5.0

Everything was excellent , the gentleman helped us on Sunday and it was Fathers Day, thank God for him.

Dean K 
Rating:
5.0

Nothing. When the guy saw me pull up he came over to meet me, show me where to back trailer into and then he unhooked. Was there less than 5 minutes. No waste of my time.

Dwight D 
Rating:
3.0

The experience was not good because the ramp was missing on the truck we had to drive 30 miles to get. We noticed once we had driven back and tried to start loading. The customer service line was no help and however we talked to had a hard time believing that the ramp was missing. The road side assistance on the app was a joke because when I sign up and clicked on needing help it sent me into a loop. The phone assistance was not any better. I was consistently transferred to someone else only to be told that the only one who could rectify the situation was the manager of the place we rented from. The person we rented from at least answered his phone but he told us to call road side assistance. He then actually did help us but it took 7 hours which put us way behind schedule. Your business model of satellite facilities with poorly trained operators and lack of space to maneuver vehicles is a problem. We moved to Texas from Idaho and from Idaho to Texas. Sealy to be exact and our experience in Idaho m(Caldwell)was far better than in Sealy. Lack of space to maneuver was a problem at 3 of the 5 total sites we dealt with. I don’t want this to sound like criticism that you will ignore. These are concerns that I think any customer would have. Operators in TX were unhelpful, apathetic, or just unavailable. Space is the other concern.

Jennifer N 
Rating:
5.0

Great customer service!

Becky N 
Rating:
5.0

Customer did not leave a comment.

Gail G 
Rating:
5.0

Keep plenty of equipment on hand

Michael T 
Rating:
2.0

Customer did not leave a comment.

ronald s 
Rating:
5.0

It's a very easy and quick process

larry d 
Rating:
5.0

Customer did not leave a comment.

branden s 
Rating:
5.0

The drop off was easy and quick. The personnel are very helpful and courteous

larry d 
Rating:
5.0

Do not do anything

Louis R 
Rating:
5.0

My initial paperwork was set for the Columbus location as initially agreed upon at Detail By Shone location. The app for some reason had set me to drop at a whole different town 15 miles away. Shone got it fixed up. Thanks Shone.

Joseph R 
Rating:
5.0

Pickup was easy and convenient. Service was exceptional. Clean truck and easy drop. I would definitely recommend Shone's.

Misti H 
Rating:
5.0

Shone is the easiest person to work with. He is very attentive to the customers needs. The pick up and drop off were less than 5 minutes which was great since I'm a super busy person. I'd definitely rent from him.

Justina R 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
5.0

Shone was great. Made it easy

David L 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
4.0

Customer did not leave a comment.

Deborah M 
Rating:
5.0

Customer did not leave a comment.

Renae F 
Rating:
5.0

Customer did not leave a comment.

Wuilberto C 
Rating:
5.0

Customer did not leave a comment.

Amanda G 
Rating:
5.0

Customer did not leave a comment.

Yankiel V 
Rating:
3.0

Customer did not leave a comment.

Ann S 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

The latch on the door of the trailer was horrible. The spring on the roll up door was too tight making the door fly open with you unlatched it before you could get it in the stored position make the latch then get caught up between the trailer wall making it almost impossible to get it unstuck to pull door back down. The lock on the latch also failed on my way back and the door flew open going down the highway. I have rented a lot Of trailers from U-Haul and this trailer was awful to deal with. It didn’t tow very well either. Was squirrelly on the road more than others. Not sure why. None of my complaints are against the dealer himself but the equipment needs so maintenance.

Jodie B 
Rating:
5.0

Customer did not leave a comment.

Gregory G 
Rating:
5.0

No recommendations at this time. Thank you.

Alvin T 
Rating:
5.0

Columbus team was professional and very helpful. 5 Stars.

John D 
Rating:
2.0

Location information not helpful

John D 
Rating:
5.0

Very helpful.

Louis N 
Rating:
5.0

Customer did not leave a comment.

Terry V 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

The owner of this franchise helped me out in an emergency. He went above and beyond expectations!

Judtith H 
Rating:
5.0

Customer did not leave a comment.

Cole H 
Rating:
5.0

Customer did not leave a comment.

Joni C 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
3.0

Customer did not leave a comment.

Loretta D 
Rating:
5.0

Customer did not leave a comment.

Donny H 
Rating:
5.0

Everything was great

ROB P 
Rating:
5.0

I think this was our fourth time using this location. The location isn't pretty, but the equipment is always there and the most important part is that the folks that work there are always great and the service has always been top notch. I will continue to use this location because the folks and service are so great.

Stephen M 
Rating:
3.0

Customer did not leave a comment.

NEAL L 
Rating:
5.0

Customer did not leave a comment.

Paul J 
Rating:
5.0

Nothing. Details by Shone was very accommodating to my moving needs.

Paul J 
Rating:
5.0

Shone is so easy to work with

Jon G 
Rating:
4.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Be more clear. About the location.

Bob P 
Rating:
3.0

Customer did not leave a comment.

Alexander B 
Rating:
5.0

The inside of the truck was not clean

Edward C 
Rating:
5.0

The local manager worked with us, explained all details and keeps the vehicles in good condition. We will definitely rent from this location again.

Nancy L 
Rating:
5.0

These guys did a really great job. They were super friendly super helpful. They had my equipment ready easy to pick up easy to drop off would definitely use them again and probably will soon.

Kerri R 
Rating:
2.0

Tow Dolly likely had some damage that I was not aware of upon initial inspection/pickup (as I didn't know what to look for.) It later had a tire blowout, and required replacement mid-trip. The truck was fine, apart from having to drive from Austin to Columbus to get it, and back, which is no fault of the location's. It is obvious that the U-Haul business is a side gig for this location; I recommend cleaning up the premises to a higher level of presentation. I get that it's a small town detailing place, but still.

Nickolaus D 
Rating:
1.0

Was charged $30 for insurance that I did not elect

Mark B 
Rating:
3.0

Customer did not leave a comment.

Ryan N 
Rating:
3.0

Customer did not leave a comment.

lori k 
Rating:
5.0

Very small and didn’t have much equipment but had what I needed and the people very friendly

james b 
Rating:
5.0

All good

Howard F 
Rating:
1.0

The guy checked me in 7 hours after I left therefore charging me for an additional day of rental that I did not use. Crook!

Dennis W 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Ed M 
Rating:
5.0

The folks at this location are always friendly and efficient. I wouldn't change a thing.

Stephen M 
Rating:
4.0

Customer did not leave a comment.

Phyllis W 
Rating:
5.0

Customer did not leave a comment.

Ronald R 
Rating:
5.0

Customer did not leave a comment.

ROBERT U 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Victor R 
Rating:
5.0

This location is great! Everyone was very friendly and very helpful.

Stephen M 
Rating:
4.0

Customer did not leave a comment.

PETE C 
Rating:
5.0

Customer did not leave a comment.

JOE N 
Rating:
5.0

Customer did not leave a comment.

Sandra D 
Rating:
4.0

Customer did not leave a comment.

Lee P 
Rating:
5.0

Customer did not leave a comment.

chris m 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

This place is fantastic! Super personnel! Highly recommend this dealer.

CARL R 
Rating:
5.0

Nothing - the experience was smooth and fast

Terry P 
Rating:
5.0

Customer did not leave a comment.

DARRELL H 
Rating:
3.0

Customer did not leave a comment.

Pauletta D 
Rating:
4.0

The place we picked the UHaul up was average. The personnel was very friendly and it was a fast transaction. However, I had recently reserved a 6 x 12 enclosed trailer in Victoria, TX where I preside and when I called to verify my rental, the worker informed me that the trailer was ready to go and available for pick up, but when we got there, they had downgraded me to a 5 x 8 without informing me. I drove all the way there for them to just cancel my order because that trailer would not be big enough for what I needed. No one from the location ever notified me that a 6 x 12 was unavailable. Therefore, I had to drive an hour out to pick one up last minute. Not pleased.

Colby N 
Rating:
5.0

Customer did not leave a comment.

Chris K 
Rating:
4.0

Customer did not leave a comment.

WESLY A 
Rating:
5.0

Customer did not leave a comment.

Candelario C 
Rating:
5.0

Customer did not leave a comment.

PAUL R 
Rating:
5.0

Customer did not leave a comment.

Clay K 
Rating:
5.0

Detail by Shone was on point. When I arrived my rental was at the front of business, clean and ready to go. I was in and out within 5 minutes.

Mae F 
Rating:
5.0

Nothing. Very helpful staff.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

gary d 
Rating:
5.0

Very friendly and helpful

Stuart H 
Rating:
5.0

Very professional and friendly service. Thank you.

william d 
Rating:
4.0

Customer did not leave a comment.

RUSSELL R 
Rating:
4.0

Customer did not leave a comment.

Kenneth F 
Rating:
5.0

Shone went above and beyond the call of duty by getting us the larger size truck we discovered we needed. He operates a very professionally run business! We appreciate his help, care and attention so very much.

Donna Z 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

Customer did not leave a comment.

Joyce H 
Rating:
5.0

Excellent customer service with best possible moving solutions provided

Thomas A 
Rating:
2.0

Run down ex has station, came I guess after hours, front door was unlocked but no one there. No drop box, had to call customer service on what to do with key. You need a new location for this one.

roger s 
No reviews have been submitted for this location.

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