Everything was good.
Maria M
Customer Reviews for Detail By Shone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was happy that the exact equipment I reserved was ready for me even though I got there a half hour earlier than my scheduled pick up time. My previous experience with U-Haul last year in Wyoming was not so positive. This location was on the ball and ready to go.
Anton WI was happy that the exact equipment I reserved was ready for me even though I got there a half hour earlier than my scheduled pick up time. My previous experience with U-Haul last year in Wyoming was not so positive. This location was on the ball and ready to go.
Anton WEverything went really well, I will be using you again in the future
Stanley Snull
Deborah CBest experience with uhaul ever. Awesome. Will recommend.
john hThe service was great.
PATRICK Snull
Patrick Dnull
Chris SOwner very helpful.
LARRY SThe service was great.
PATRICK SBest experience with uhaul ever. Awesome. Will recommend.
Theresa HI rented uhauls for over 30 years and my experience this time was the worst ever. Your prices are to high and your overcharging customers.
Dale WEverything went really well, I will be using you again in the future
Stanley SThey were great
MARCO EFriendly and kind to assist in my moving needs!
Elizabeth PShone is always helpful and so easy to work with
Johnton Gvery accommodating and personable. went out of his way to help
Arnold MShawn takes care of business
diane rEverything was excellent , the gentleman helped us on Sunday and it was Fathers Day, thank God for him.
Dean KNothing. When the guy saw me pull up he came over to meet me, show me where to back trailer into and then he unhooked. Was there less than 5 minutes. No waste of my time.
Dwight DThe experience was not good because the ramp was missing on the truck we had to drive 30 miles to get. We noticed once we had driven back and tried to start loading. The customer service line was no help and however we talked to had a hard time believing that the ramp was missing. The road side assistance on the app was a joke because when I sign up and clicked on needing help it sent me into a loop. The phone assistance was not any better. I was consistently transferred to someone else only to be told that the only one who could rectify the situation was the manager of the place we rented from. The person we rented from at least answered his phone but he told us to call road side assistance. He then actually did help us but it took 7 hours which put us way behind schedule. Your business model of satellite facilities with poorly trained operators and lack of space to maneuver vehicles is a problem. We moved to Texas from Idaho and from Idaho to Texas. Sealy to be exact and our experience in Idaho m(Caldwell)was far better than in Sealy. Lack of space to maneuver was a problem at 3 of the 5 total sites we dealt with. I don’t want this to sound like criticism that you will ignore. These are concerns that I think any customer would have. Operators in TX were unhelpful, apathetic, or just unavailable. Space is the other concern.
Jennifer NGreat customer service!
Becky NKeep plenty of equipment on hand
Michael TIt's a very easy and quick process
larry dThe drop off was easy and quick. The personnel are very helpful and courteous
larry dDo not do anything
Louis RMy initial paperwork was set for the Columbus location as initially agreed upon at Detail By Shone location. The app for some reason had set me to drop at a whole different town 15 miles away. Shone got it fixed up. Thanks Shone.
Joseph RPickup was easy and convenient. Service was exceptional. Clean truck and easy drop. I would definitely recommend Shone's.
Misti HShone is the easiest person to work with. He is very attentive to the customers needs. The pick up and drop off were less than 5 minutes which was great since I'm a super busy person. I'd definitely rent from him.
Justina RShone was great. Made it easy
David LThe latch on the door of the trailer was horrible. The spring on the roll up door was too tight making the door fly open with you unlatched it before you could get it in the stored position make the latch then get caught up between the trailer wall making it almost impossible to get it unstuck to pull door back down. The lock on the latch also failed on my way back and the door flew open going down the highway. I have rented a lot Of trailers from U-Haul and this trailer was awful to deal with. It didn’t tow very well either. Was squirrelly on the road more than others. Not sure why. None of my complaints are against the dealer himself but the equipment needs so maintenance.
Jodie BNo recommendations at this time. Thank you.
Alvin TColumbus team was professional and very helpful. 5 Stars.
John DLocation information not helpful
John DVery helpful.
Louis NThe owner of this franchise helped me out in an emergency. He went above and beyond expectations!
Judtith HEverything was great
ROB PI think this was our fourth time using this location. The location isn't pretty, but the equipment is always there and the most important part is that the folks that work there are always great and the service has always been top notch. I will continue to use this location because the folks and service are so great.
Stephen MNothing. Details by Shone was very accommodating to my moving needs.
Paul JShone is so easy to work with
Jon GBe more clear. About the location.
Bob PThe inside of the truck was not clean
Edward CThe local manager worked with us, explained all details and keeps the vehicles in good condition. We will definitely rent from this location again.
Nancy LThese guys did a really great job. They were super friendly super helpful. They had my equipment ready easy to pick up easy to drop off would definitely use them again and probably will soon.
Kerri RTow Dolly likely had some damage that I was not aware of upon initial inspection/pickup (as I didn't know what to look for.) It later had a tire blowout, and required replacement mid-trip. The truck was fine, apart from having to drive from Austin to Columbus to get it, and back, which is no fault of the location's. It is obvious that the U-Haul business is a side gig for this location; I recommend cleaning up the premises to a higher level of presentation. I get that it's a small town detailing place, but still.
Nickolaus DWas charged $30 for insurance that I did not elect
Mark BVery small and didn’t have much equipment but had what I needed and the people very friendly
james bAll good
Howard FThe guy checked me in 7 hours after I left therefore charging me for an additional day of rental that I did not use. Crook!
Dennis WThe folks at this location are always friendly and efficient. I wouldn't change a thing.
Stephen MThis location is great! Everyone was very friendly and very helpful.
Stephen M