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Matthew M
Customer Reviews for Devoes Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Actually have the equipment that was reserved on a credit card available! If not or if something happens, call or text the customer as you stated you would the night before pickup. I was not contacted the day before (or ever) nor was the truck I reserved with my credit card available. I initiated a call to uhaul the night before just to verify since they did not contact me. I was then informed the truck was not available. Of course I panicked. Eventually I was however offered another larger truck at a location 200 miles away or a massive truck 40 miles away. I had to choose the truck that was too large. However I was told I would need to pay almost double even though it was UHAUL's mistake. I was given a local phone number to call a manager the next day during business house. I made this call the next morning and the extremely unpleasant manager adjusted the price to my reservation amount and felt the need to add "you are lucky you are even getting a truck". Also, fast forward when I was checking out it was realized this manager had not adjusted the price. It took another associate to complete that task. Also the local employee on site could not handle any of this. He called an associate at another location on his cell phone and had me complete the entire transaction over the phone. I have to acknowledge that employee was very friendly and very helpful. She is the one that noticed the manager had not adjusted the price. This was a very stressful experience. We had taken off work and driven 400 miles to clean out my deceased fathers house only to get there and have no truck. We had a couple of days to handle everything and were completely depending on the uhaul truck. Luckily it worked out but it was so stressful. To add insult to injury we had to pay for the 5 miles we went over mileage even though the location we were forced to use was not the original location I had chosen, was 40 miles away and was very inconvenient. What kind of operation is UHAUL running? Perhaps have your employees inform customers a reservation isn't really a reservation. Watch Seinfeld season 3 episode 11 "The Car Reservation"
Steve KPut jack stands on your trailers
David MVery good service..Demetrius and the staff were very helpful..
Linda PGreat customer service going above & beyond to assist me in my need also bery friendly staff & very explanatory of th product & terms of th rental agreement. Thank u over & beyond Devoes rental!!
ELIJAH WProfessional and helpful staff
Roderick cAwesome service
Tawanna LGreat service
KASSIM AI had a 8 am early pickup scheduled via the app. I called upon arrival and was told due to a late return the truck was not checked in. I would have to wait until 9am when they opened. I started calling but no one responded until after 9:30. I finally got the truck around 10 am after the men I hired had been sitting for 2 hours. Yes, I had to pay them for their time. The truck had less than half a tank of fuel and the cargo area had trash in it. The owner was more worried about the parade than his business. No he didn’t offer a discount either. NO I will not use them again!
PHOEBE DEasy drop off, no problems. Would use this location again.
DEBORAH UThe reservation process was horrible. The communication to customers when they make a reservation needs to be more clear if the customers chosen location is not available.
Gwendolyn WA couple of questions did not apply because the drop off location was closed and we just did an after hours drop off. But it was a very easy process.
Jessica P