Customer Reviews for Diamond Petroleum

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Diamond Petroleum

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Duane N.
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William R.
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All was great

uriel S.
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Me icieron rentar por dos dias que segun me ivan a regresar el dinero del dia que no usara y no fue asi

CHRISTOPHER G.
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Tabitha was awesome!! I want to steal her and make her my employee!

Michael B.
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Customer did not leave a comment.

Hudson B.
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Customer did not leave a comment.

carol L.
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Customer did not leave a comment.

Richard Geven G.
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These guys were great! I had to chance my dates and truck size a few times and they were always very accommodating.

Regna M.
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The employee was charming, quick and helpful - the owner was grim, didn't greet us and proceeded to tell the employee to stop putting out free plastic ware for the food items - it was odd; and I had a similar bad experience with the owner a couple of years ago; I'd avoid that location in the future

Natasha R.
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arrived and the guy I initially spoke to was nice and helpful, but after having issues trying to drop the trailer due to thier tightly packed lot I went back inside for help. A different man was present who told me after i advised we were having trouble trying to park it told me "well you took the trailer you need to park it. I again explained that we have tried several times but due to the number of vehicles and trailers in the lot we are unable to back in such a large trailer. He was very dismissive and offered no alternatives or help regarging parking. Fortunately another employee was willing to help and told me to park it in another area which the other guy didn't even bother to tell me despite me asking.

Fay I.
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I reserved and paid for 2 dollies. They had ONE but didn't give me a refund. The male employee refused to answer the phone when I called and snapped at me and his coworker because he said his priority is the customers inside the Chevron and not answering the phone for Uhaul. It was over 100 degrees and I had to wait over 20 minutes inside the Uhaul truck to get the keys. The place didn't have a sign indicating it was the place to pick up Uhauls and had only a dirt, weed-filled lot where trucks were randomly parked. They were NOT clean or organized and I will NEVER use that location for Uhaul needs again. I've used Uhaul for MANY years and have always had a good experience, until this time!

Steve N.
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We reserved a larger truck for our move a week prior. When we arrived to pickup it was not available. This caused us to have to rent two smaller trucks, costing us double the price. The rep said it was uhaul's fault and it was out of their control. I would like a rey day for the second truck!

Steve N.
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We reserved a larger truck a week before pickup. When we arrived it was not available. The person at the desk said it was out of their control. This was uhaul's fault. Instead we had to rent two smaller trucks, doubling the cost. I would like a refund for the cost of the second truck as this was not what we reserved!

Joseph C.
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Customer did not leave a comment.

KEVIN R.
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Customer did not leave a comment.

Burk P.
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The back office equipment (computer, printer, etc) need to be in a dedicated space instead of at the counter where everyone is paying for their gas or road goodies...

denise H.
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Thank you

Michael E.
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Change the name to show it is chevron station for drop off. There's nothing showing that it is diamond petroleum.

DAVID C.
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Customer did not leave a comment.

FRANK C.
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Customer did not leave a comment.

Curtis S.
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Customer did not leave a comment.

Josh W.
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Your associate in Cedar City was a pleasure!

THERESA N.
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Customer did not leave a comment.

Mary M.
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UHaul does not provide quality service. Vehicle's are not guaranteed to be there and notification of problems are too late. The customer's time is not valued. Waiting around for a vehicle and driving elsewhere to pick up a vehicle is extremely poor service.

Louise P.
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Customer did not leave a comment.

Russell C.
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Make it a little clearer that the Uhaul pickup location is in the Chevron.

dana C.
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Its a gas station with one lady running the register. It took forever just to get help. All in all the only part of your company that did its job was the truck an auto transport. Very frustrating on an already tough situation.

Paul C.
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Nice people, very accommodating but needs better signage to help locate the facility

Ronald M.
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Customer did not leave a comment.

Roger T.
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I was overcharged and submitted an email request to investigate. Waiting a response. The improvement would be to have staff review and change locally instead of having me pay and then ask for a refund to corporate.

Vivian G.
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Attendant there was very nice and helpful! Unfortunately, I forgot his name.

Larry G.
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When arriving there computers were down, so I got no receipt. I gave them my email address but nothing was sent. And then on my bank statement they charged my account an additional 59$ on june 3rd. Two weeks after my rental. I called them and they said I have to call corporate that there computers don't go back that far.

Raymond G.
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Great guy .... easy pickup

Skip S.
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Make it less expensive

Michelle N.
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Service persons was clearly frustrated

Gregory S.
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Customer did not leave a comment.

Paul W.
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Helpful and friendly people.

William M.
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Customer did not leave a comment.

Mark D.
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Friendly , clean , and reliable. Thanks

Jesse H.
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Customer did not leave a comment.

Kevin P.
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Internet in location was so slow that is took the worker over 30 minutes to load up the contract for us to sign to be on our way. The trailer was filthy. It's obvious that it had not been cleaned or even swept for months. The worker, however was very friendly and as helpful as he could be.

Lori M.
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Customer did not leave a comment.

Laura L.
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For drop off place a sign with the Diamond logo on the outside of the building for easier recognition and location visualization.

Eric T.
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Customer did not leave a comment.

Albert T.
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Customer did not leave a comment.

Heriberto S.
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Maybe make sure that the equipment is in good working order before renting it out to your customers. I was in a hurry to go and get my step son after he was having car issues out of state. When I got to him and attempted to secure his vehicle onto the dolly I realized that the tie down strap on the driver side was torn.

blaine E.
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Customer did not leave a comment.

Wade J.
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Ratchet straps were rusted and didn't work until I sprayed them with WD-40. Lot attendant didn't come out and look over equipment before pickup or after drop off. One of the fenders on the dolly was damaged before pickup so I took a picture.

Frank H.
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Customer did not leave a comment.

Brian D.
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Customer did not leave a comment.

Abby B.
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Five stars all around! Bubba helped me pick up the truck and Kat helped me return the truck. Both Bubba & Kat were friendly efficient and made the entire truck rental experience fast and easy. Thank you so much!

Dennis H.
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Customer did not leave a comment.

Jonathan P.
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Customer did not leave a comment.

Richard D.
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Car carrier was in excellent condition and handled perfectly from Utah to southern California

Joy S.
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The cab was dirty and sticky, but honestly, for what I needed, it didn't matter.

thomas K.
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Customer did not leave a comment.

Rex M.
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Nothing, perfect service!

mark A.
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Customer did not leave a comment.

Hannah M.
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They charged me 99 cents per mile instead of the 79 cents I was quoted online. They also charged us more than we'd been quoted. When I brought this up to them they said to "call Uhaul." They're a dealer, so why do I have to call? They gave us appliance dollys instead of the utility dollys we requested. We pointed out that there were some dings and scratches but they only put stickers on one. The insides of the truck was dusty and had dirt footprints. The trailer hadn't been swept out or cleaned and was filthy. I will never go back to this dealer and I'm considering using another truck service the next time we move.

Jordan C.
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Customer did not leave a comment.

Lindsay R.
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Customer did not leave a comment.

MONT H.
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Customer did not leave a comment.

KENNETH P.
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equipment was clean and well maintained except for the wiring which wasn't working. We needed to replace the power cable.

Brandon G.
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Don't hire idiots.

William A.
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Customer did not leave a comment.

JAMES B.
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The right rear lights were not working, but the trailer tracked well and the ramp tailgate is amazing.

Rosaleen C.
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Customer did not leave a comment.

Tracy S.
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Customer service calls were as worthless as the app

Nina W.
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Customer did not leave a comment.

Jason C.
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Customer did not leave a comment.

Jennifer K.
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After the moving company I hired disappointed me, I had to rent a UHaul last minute for the remaining stuff (1/3 of the house they didn't take) in the house, within hours. This UHaul company came through with a truck rental and was VERY VERY easy to work with! They had me in and out with a UHaul within 10 minutes and returned it the same day without a hassle. Easy truck to drive and would most certainly recommend them to anyone moving!!!

William H.
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Customer did not leave a comment.

Antonio M.
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They went the extra mile to have our truck and tow dropped off. This location did not have this type but they made it happen and accepted it with the friendliest service and attitude.

Nannette P.
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Customer did not leave a comment.

Sultan A.
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Customer did not leave a comment.

Janet C.
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The guy with the pony tail was awesome!! He ran the store and helped us and was very helpful!!

Howard B.
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Your computer program is too complicated and makes it difficult to do business. Confusing and time consuming.. KISS.

james R.
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We had reserved a 10:30 am pickup but the trailer was not available until noon. People I had hired to load for me had to wait 1 1/2 hours doing nothing.

Angela B.
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Customer did not leave a comment.

Duane D.
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Customer did not leave a comment.

Rhonda C.
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Customer did not leave a comment.

blaine E.
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Duane D.
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We had a tire that kept losing air, but your customer service to get it was excellent !

Keith S.
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Customer did not leave a comment.

Alexander W.
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Customer did not leave a comment.

Theodore R.
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Mileage allowed for the move was about 30 miles underestimated. I can't help but deduce this is done intentionally as a revenue stream for U-Haul.

Lauren M.
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Customer did not leave a comment.

keith A.
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Customer did not leave a comment.

Tim M.
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Customer did not leave a comment.

Marcus R.
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The Uhaul I rented ran great but the cab was not cleaned. It had stray cornnuts, popcorn, and other food everywhere and also several cigarrette buts on the floor (the cab smelled like the previous renter smoked in it). I ended up having to clean it all up to insure I was not charged when I dropped it off.

Darrian K.
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Customer did not leave a comment.

Charles H.
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As a neighborhood location. No boxes or moving supplies. Did not buy back unused boxes or supplies. No signage.

Jeff T.
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I dealt with two different individuals at the Chevron Station for the rental of the trailer...Both were GREAT to work with...very friendly and very helpful...they made sure everything was hooked up properly and got it all done in a very timely manner...These guys get a 5 star from me....Jeff Tebbs

Nicole F.
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

Penny R.
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Customer did not leave a comment.

Benjamin B.
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Customer did not leave a comment.

DAVID S.
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Needed help late in the day for an "emergency" rental, and this location went out of their way to help - really, really appreciated.

Christian H.
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Customer did not leave a comment.

edwin R.
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The ac did not work when you were on a hill. Other than that it went well. ED

No reviews have been submitted for this location.

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