The overall customer service from Uhaul was extremely disappointing. First off, the estimated wait time on the phones was ridiculous and totally off. If it says 20 minutes, it should be 20 minutes, or close to it. Not an hour. I am fine to wait on the phone for an hour if the prompt says "Wait time will be 60 minutes." Then, once I was on the phone, it was rushed and I felt like I was bothering the employee. I even got a snarky woman at one point who said "Don't you know it's our busiest weekend of the year?" Like, that's fine. I get it that it is busy. But, I'm simply asking for an update. She was rude and is the reason that I won't be using U-Haul in the future.Tatu T.
Customer Reviews for Diamond Self Storage East
U-Haul Truck Share 24/7© Location
Lincoln, NE 68505
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We returned the truck at 4:30 p.m. and were surprised that no one was at the location at the time.Tyler B.
Customer did not leave a comment.STEVEN M.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Tamiyah M.
Customer did not leave a comment.Frederick K.
Wonderful Service! I will always rent from there. â¤ï¸Kristi J.
Customer did not leave a comment.Jack M.
I had reserved the Uhaul for 4 days just in case prior to loading the truck. I was told if I brought the truck back on the same day I would not have to pay for all for days. So we hurried and loaded and unloaded after the 4 hour drive and when I took the truck back I had to pay the same about when i was told I would be reimbursed.Kimberly F.
Very difficult to find. Not close to UNLs campus. There are better options in Lincoln for drop offs that are much closer to campus and easier to find.Heather R.