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james K
Customer Reviews for Diamond Self Storage Property I LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy reservation, and quick and easy pickup and return.
Henry AThis was such an easy process, drop off location is a large lot so easy to pull in and park. Drop off box for keys is great location. We will be back anytime we need a rental.
JENNIFER PPerfect
Anny CThe small truck ramp was filthy and caused my mattress cover to need professional cleaning. Was very disappointed when we pulled it out. Other then that the facility is great.
Kerry NThe customer service was excellent. I will be using this location in the future.
Lizzie AThe vehicle was old get cage is not working accurately. There's a terrible vibration in the front of the truck at 55 miles an hour. There's dents all over it and the front bumper is hanging off this truck should've never. The state of Florida I know you can't be a perfect all the time, but this is crazy. It was no reflection on diamond storage. This truck has at least amount of miles on it. I was beat the hell.
Michael DThey are nice people whom I have dealt with before for storage rentals. The return was fast and they answered our question about refunding the extra days left on my contract.
Patti BDon't like the fact that I get charged for 5 days with only having the equipment less than 48 hrs. I feel I should be refunded something.
SHAWN HThe pricing & return policy was not clearly explained to me and I was charged for two additional days. Very unhappy.
Jeffrey LHe was extremely helpful
Genavee JAll went very well Thank you.
JOSEPH CThe parking lot where the office was located was rather small so a large truck would have trouble fitting in and turning around. It would be helpful to have this noted in the contract to park in the lot where the trucks are since it is a bit further from the office.
Terry VEverything was perfect!!! Great service and friendly atmosphere!!!! A great pleasure to come here!!!
Joseph FNot a thing
Douglas JDrop off was amazing
Kyle GThe trailer had alot of dents and bends from abuse. The trailer did not leak or have damage on the inside and served us well for our use.
John Cshitty atttitude.not friendly.also you were not authorize to use my card for the tolls.and i was not told that i had to pay for tolls.so leave my credit card .i mailed you your tolls yesterday
Jimmy FAddress confused Apple Maps twice. Parking lot right before the office. Would be helpful to have a sign there indicating the office is further up.
Cesar AExcelente very good
Daniel CEverything went smoothly
TERRY SMaybe just me, signage about where to enter was not as clear as I might have thought since it was a dual business. However, I met two people and both were great to work with. One walked out to my truck when they saw me looking around. Guided me to where they would like the car hauler to be dropped at, guided me into the parking spot, unhooked the car hauler and e-mailed me a receipt. Wished me a good day and made it a very easy experience!
Dennis CVery good service. Very nice staff working there
THOMAS HGreat service and great people to deal with.
JOSE FThanks everyone for allowing us to rent your U-Haul today I would not improve anything
Patricia PI say it every time -- someone PLEASE fill the tires on this truck with air. I get this same 10' box truck every time I rent, and every time the tires are low. Not to mention, this time, the truck REEKED. It smelled like a mixture of a male cat's spray, and a middle school boy's locker room. I surely hope it's rectified the next time I need to rent a truck...
Charles NNo interaction. Dropped of after hours
Dave SMake sure air pressure in tires is correct. I received and the tires were at 36 lbs each, recommended pressure was 65.
Gary LEs el lugar mejor que hay por favor dejen más equipos por que son excelentes
Daniel CLevi is very friendly and professional! Great job!
Wenqing ZExcellent service!
David PThe staff was very friendly and helpful.
Gary RDropped off after hours
Harley CThe gentlemen that work here are very nice and friendly -- and in no way do I hold them responsible for the issues listed below. Although I listed "Yes" for "clean and well maintained" -- the box unit of the vehicle I rented was dirty and I had to sweep it out prior to loading my belongings. Also, out of the last five U-Haul trucks I've rented (from three different local rental agencies), FOUR of them have had dashboard lights on indicating low tire pressure. This can be a safety issue - but is also an issue with regards to fuel economy. It should not be the renter's responsibility to find an air pump to fill the tires. Corporate office should provide the rental locations with some means (air compressor) to maintain tire air levels.
Charles NN/A
Rafael RThe gentleman at the counter was extremely rude and refused to contact UHaul directly when his facility did not have the equipment that I ordered and had confirmed would be available less than an hour prior to me arriving when the store opened. Truck door had blood smeared on it and consequently the cab’s interior felt unclean.
Michael TMy move was made very difficult because my location pickup was changed. I incurred extra mileage charges and lost time with my helpers because of the change.
Julie BVery good
Daniel CHave the location clean the lot that the trucks are in a picked up 2 nails from this location
Tristan KGreat customer service.
Matthew ZVery nice and helpful person. Very easy experience.
Alan WClean the equipment.
Christopher BWhen we got the truck to my place opened the back. It hadn't even been swept out and there was glass shards throughout. I didn't complain about it. Just took care of it. Plus someone left two large pieces of pipe
Kelsey DNone
DEBI WZachary was polite hook up trailer correctly in a pleasure to deal with
David GFast service and check in. They even installed and installed for me. Good people over there.
john oWhile the trucks are nice, this is the second time in a row that according to the TPMS system on the dashboard, tires have been low on air pressure.
Charles NBefore renting a truck, ask if the trucks have ramps in case you are moving vehicles or furniture inside their trucks. This U-Haul doesn't have ramps on their trucks at all. I still rented the truck as it was the size I needed and a neighbor brought us a board to load my motorcycle up into the truck. The mechanics listed my motorcycle out of the truck, not needing a ramp. The people working there are very nice & helpful at Diamond Self Storage where we rented a truck from. Very friendly and courteous. This is first U-Haul in 19 states where I've rented them & this place has the best service. I highly recommend them.
Ruth WGreat service and communication!
Douglas JNot understanding people at all, just want their money and that's it. Won't return there.
AUSTIN LCan't really respond. We only dropped off the trailer at that site.
Karen GComputers we not functioning, Rates were confusing. We were just glad to get moved. We had used this location before and the service was excellent. This time not so great!!!!
Billy TAccording to the TPMS on the truck, I had tires that were low on air. For locations that have as many trucks as this one does - UHaul Corporate should provide them (and all locations with more than a certain number of trucks) with an air compressor so that they can maintain the tire pressure -- which as a Class A CDL holder, I know that tire pressures are part of a daily pre-trip inspection.
Charles N