The internet service to U-Haul was not adequate to do check out. Also I was not able to put it back in the same spot because another parked rental vehicle was obstructing my turning radius. My truck was clean and worked very well. Was very easy to drive and to load. Everything was fine.Shani S.
Customer Reviews for DiDonatos Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Roberta M.
Customer did not leave a comment.Cathleen C.
I originally had a reserved pick up at 8 E Oregon Ave. I get there and my truck was not staged. I had reserved a 15' truck with a dolly. So I called uhaul and the best they could do was find me a staged 15' truck at this new location, no dolly. All this running around delayed the start of my moving day and I ended up not having a dolly. It was very frustrating. And I even called the day before my reservation to make sure that everything would be ready the next day. It wasn't. I definitely would not recommend 8 E Oregon Ave location. I'm just glad this new location had a truck ready so I could get started.Maudo R.
Customer did not leave a comment.Sonny L.
Renting by mobile was the worst experience for me. It's time consuming and not easy to navigate. For someone that may not be familiar with the internet it's very difficult to use. Please find a different way to navigate through the rental contract by mobile.Wanda B.
Customer did not leave a comment.Tameika L.
Customer did not leave a comment.carole P.
Auto transporter was available at this location however my contract could be changed and I had to go into south Philadelphia to pick up the auto transport which added miles on the truck and delayed the start of my trip by 2 hours. I was charged 12.00 for over mileage.Larry U.
I have had mostly less than good experiences with Uhaul but this location was entirely different. Helpful, friendly customer service which I have never received at a typical uhaul location. In fact I had reserved at an official Uhaul location and I was late so they gave away my vehicle even though I prepaid and the lady was so indifferent and rude. I went online and found this location within another business and it was by far the best rental experience I have ever had with Uhaul. I will rent from DiDonato's again.Mindy E.
First of all, the guys were great here. Quick and friendly and had the trailer disconnected in minutes. It's a repair garage with lots of other things going on, so it's confusing about where to pull in but it was fine.FRANK M.
Customer did not leave a comment.Robert S.
This is just an autobody shop with Uhauls parked there. Not an actual Uhaul location so not really applicable.Rebecca A.
I want my $7 for no dolly in my u haul stop trying to rob me and answer my emails U haulBenjamin D.
Customer did not leave a comment.yuxin W.
Customer did not leave a comment.Tosha L.
Clean the inside do the U-Haul before renting it. The floor was filthy and there was trash inside in the truck from the last users.Thomas P.
Customer did not leave a comment.Scott C.
Auto transport trailer was damaged. After we loaded our car onto it one of the tires began to rub onto the metal fender causing it to burn. We were stranded on the side of the highway and this location had no idea how to help us. We contacted uhaul's roadside assistance and had to wait hours before anyone was able to get to us. We ended up having roadside assistance take back the auto transport trailer to get a refund for our troubles. This caused us to have to postpone our moving date and to lose money on an air bnb we booked.Adriel M.
Customer did not leave a comment.Rebecca H.
Employees did not know what they were doing. Took extremely long time just to get the keys and on my way. Typically only takes a few mins. Normally never have an issue.Mark H.
Have person explain what is needed to complete drop off ie customer has to complete online. I was leased to believe location would complete check out and I could just leave.Peter K.
Customer did not leave a comment.Daniel Z.
Customer did not leave a comment.Steve L.
The trailer was practically new. No one else had any 6x12s when I needed it and this location had a bunch.Paul K.
I moved my reservation time an hour later, but it did not reflect the update in the app resulting in it taking almost an hour to sort out access to the vehicle. I then had to pay $35 for the â€œextraâ€ time, when in reality has there been no issue, I wouldn't have needed extra time.Evan L.
The gas was not where they said it wasRenee A.
Customer did not leave a comment.Alonzo E.
An earlier pickup timeWarren J.
Customer did not leave a comment.Isrel M.
Customer did not leave a comment.Sharif S.
Customer did not leave a comment.KEN S.
Customer did not leave a comment.Guochun Y.
The truck was extremely dirty. The cabin was covered in sweet syrup. The loading compartment had gas spilled inside, smelled like gas and was slippery. The truck brakes were in poor condition. The person I rented from was rude and had me wait for 30 minutes for no reason.Metyu M.
Reference id: 3601864 I was overcharged and my money has not been returned to my account yet.Freddie L.
This was not the location that I ordered my truck! NO ONE contacted me to let me know that the location changed to this one. The truck was dirty and smelled like smoke. The truck was reservation guaranteed and I did not receive the $50. Also since the truck was at a different location and no one let me know, this pushed back my move by two hours.Robert W.
Tried to use the on line return program twice without success. System sucks! Finally spoke with a live representative who was exceptionally helpful. My hat off to her.MICHAEL H.
Customer did not leave a comment.RONDELL C.
Customer did not leave a comment.Robert S.
When I picked up the truck it had not been swept and none of the equipment (hands trucks and furniture dollies) or blankets (3 dozen) we rented were included.John G.
The truck was new...the auto transport not well maintained.....blew a tire on the road. Did NOT give us a drop off location for the auto transport, just the truck......WHO DOES THAT???dennis D.
This UHaul location is in a sketchy part of the city. According to two of my relatives who live there. Our dropoff was after hours, so we were apprehensive, but the dropoff was without incident. But, I tried the on line after hours drop off link and answered a few questions, but when it came to taking a picture the app did not do as it should have. It just didn't take the picture of the equipment. So I just used my phone camera and took a picture OK. I have it to show you if it is needed. That's it. I'd never used a tow dolly before but it worked just as advertised. Thank you, UHaul.WILLIAM D.
Customer did not leave a comment.SARAH W.
Customer did not leave a comment.John P.
Customer did not leave a comment.Shanna D.
Didn't get the dollies or pads ordered I didn't receive the bill or get charged for four monthsEmma T.
These guys were OUTSTANDING! I cannot recommend these guys any higher. I was very happy with these guys.STEVEN H.
Terrible no one there its a corner store with Arabs running the store unfriendly .JAMES F.
Poor customer service and they overcharged meShaina S.
Customer did not leave a comment.Cany V.
Customer did not leave a comment.Amy L.
The only issue was I didn't get the dolly that I paid for and the check in process was a lot to do on your cell phone. The truck ran great and fit all the stuff I needed too.Renee J.
The guys are great here! No problems with rentals, quick and easy and ho@FRANCINE E.
DiDonato's was great, easy to work with and very helpful, good guysFrederick I.
Customer did not leave a comment.Edward M.
Most of the trucks are out of service. The auto transport I rented should have been out of service! Frame was bent, so made transporting vehicle extremely difficult!SAIMON N.
Customer did not leave a comment.evan S.
Customer did not leave a comment.Haley K.
Great place to rent u haul fromDenise M.
Customer did not leave a comment.JAMES L.
I ordered a 10 inch truck at Allegheny but received a 9 in cargo van miles I had to travel 11 miles away to get in south Philly. I ordered for 9 am but what schedule for 10 am. Seeing several 10 inch trucks sitting there at the pickup location was the icing on the cake.T'Keyah D.
This location was fine. No one was there both times so no customer interaction experience/rated. U-Haul in general would get negative reviews - app is very glitchy, customer support was nice but frustratingly slow and one of the reps was completely inept, and we were overcharged for mileage not used which I'll be in touch about soon.Jeremy S.
Everything was great here! No hassle, easy puck up and return!Francine E.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Sheri K.
Maybe more direction at the site for where the trucks should be parkedHARLEY E.
I reserved a truck and my pick up location got changed, which is fine, but when I went there at my pick up time, the auto body was closed. They aren't open on weekends. I had no information on how to get my key, so I had to call support and after an hour I was finally transferred to a manager who was able to provide my my key code. My pick up time was for 9:00am and I didn't leave with my truck until 10. One rep that helped me switched my reservation time to 9:30 while on the phone. When moving when it's 95 degrees outside, it's frustrating to have your move delayed because of miscommunication. I do feel that I should be compensated in some way for the delay in my truck pick up.Richard R.
Once I contacted the location of my preferences., they had someone from u-haul to contact me. I gave them my email address I filled out the requested information on line. Once I got to the location I gave my credit information got my key and was good to go. My second time renting in this manner and it works for.Lenora S.
TEll them the return procedure. No one told me and I got charged for not doing it.Mary B.
Customer did not leave a comment.george C.
No dolly or furniture pads that I purchased in advance. Ruined my moving experience because they were necessary for what I needed to do. Horrible service near the location I picked up from so my app would not load and made me late even though I arrived to the location on time. Truck was mostly clean but very dusty and could use a vacuum/wipe down. Displeased that I spent almost $100 plus gas for this type of experience. Will be renting my trucks from Home Depot instead in the future. Thanks.Courtney E.
Carlos and Steve are great. Will definitely consider them again for my rental needs.CHARLES K.
Great service. I spoke with a very helpful customer service rep on sat when I I didn't code for key .soffeeya M.
Customer did not leave a comment.Jesse G.
Why send a customer 45 minutes away to drop off the rental when there was one yard 6 blocks away, reason was they had no space for the rental, what a big lie that wasdon O.
DiDonato's employees were very professional and courteous. I recommend them for all of your U-Haul needs and they're also a mechanic shop if you need any work on your vehicle! Thanks again!ADAM D.
Customer did not leave a comment.Tracy P.
Rental location lied on my receipt. They marked my return time 2 hours later than the receipt shows. And they charged me for coverage that I waived. I am filing a chargeback on my credit card.Alex B.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.Robert M.
Only one truck, and not the friendliest people, but fortunately the one truck that they had was what I was looking for. The location works for me, but they need a 30 minute sit down.ERIK B.
Dontee was amazing.tomo L.
Hi, it looks like I was charged a fuel fee, I actually returned the vehicle with more fuel than it had when I picked it upSergio A.
Customer did not leave a comment.Johnathan S.
I put the gas back where it was & returned on time, but was over charged two days after I called no one got back to me yetALICIA T.
Customer did not leave a comment.SARKIS S.
Customer did not leave a comment.Lawrence W.
The process to rent the truck from the app was a nightmare. I had to â€œwait for approvalâ€ for over 30 minutes even though all of the documents were uploaded. Even though it took 45 minutes to rent the truck, the time for the return was not extended. There is no clear signs of where to park at this location. The owner of the store next to the u hail told me not to park in a certain area otherwise my car would get towed.Kathryn P.
I had a terrible experience with U-HaulMacKenzie D.
I don't like the fact that no one told me about a 100.00 hold fuck me up for the next day I couldn't get my car out the shop everyday my car sits in there it's 45 dollars a day yeah basically I hate u-haul ever will rent again and they charged me 6 dollars and some change for gas that I put in there I put 7 dollars and if my u-haul was 55.30 why was 72. Dollars and some change was took off my card y'all tooooooo fucking extra for me.But y'all devil's will have y'all day in hell I will personally be there to open the door for yall.Uhaul does the most and I don't like that shitCATRINA W.
Attendant was not aware that truck was booked and had to call someone else. Nopaper work available showing fees. Truck was dirty and smelled cigarette smoke. WHen truck was returned there was still no hard copy of charges and told it would be emailed. No email came. When credit card charge bills came the Uhaul charge was higher but since there was no hard copy then there is no explanation. Not professionally conducted.Benny O.
For the next customer, I'd advise for an employee or two to carefully listen to what the customers are saying in regards to drop-off locations. I was able to drop off my trailer a day earlier but due to being not informed well by one employee, I could've gotten charged a lot of money. GEORGE KING JR from Hagerstown, PA helped greatly and I would like to give him all the praise for making my experience great in the end. Please give him a reward of some sort.Lamar G.
Your survey does not allow me to comment on my overall experience with u-haul which was terrible. The pick up location itself fine. The man running the business was great. The problem was that it was nowhere near my home. I had arranged for another location and was informed two days before the pickup that the location was changed. Also, due to your phone system I could not speak to an actual human being without waiting an hour. When I did speak to someone about the "bait and switch" I was stonewalled. I will never rent from U-haul again. You run things for your own convenience and not for the customer.Geoffrey L.
The owner was very nice and very funny too. I appreciated the great service.Stacey S.
Customer did not leave a comment.Kethrellan P.
Customer did not leave a comment.peter T.
Customer did not leave a comment.Daniel J.
This was not the original location I reserved a vehicle at. When I arrived, they didn't have the vehicle I had reserved so they sent me to DiDonato's. They treated me well but were significantly further from both my house and the location I was moving things from, which added extra money to my bill.Sarah M.