Customer Reviews for Digby Tri County Diesel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Digby Tri County Diesel

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Wade C. on

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Mike S. on

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Staff were wondeful

JORDON S. on

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Make sure the payment processing is working!

L AND L L. on

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Jean H. on

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I needed to change trucks mid-rental and they handled it quickly and painlessly, very professional. A+

John L. on

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Great Service

FRED K. on

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Better maintain equipment

Amber S. on

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Pricing is outrageous but trucks are well clean and kept up

bruce M. on

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The uhaul computer system was not functioning, i waited close to one hour and after the one hour I left with the unit without contract. When I received the contract by email it included insurance that I did not request. The scanned document did not show the total cost thus I did not realize it was included until final payment was processed, again by email after drop off due again to u haul computer problems at the return site. Very unimpressed with the booking and return computer systems...please credit the unwanted insurance .

DERIK V. on

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Excellent service. I would use them again.

Andrea M. on

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Francis A. on

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Truck cab and windshield were filthy (muddy) at pickup. When we went to clean the windshield, no windshield wiper fluid. Only one woman could check us in and she left after giving us directions when we were only minutes away - so we had to wait over 20 minutes for her return to check in. Woman was unable to tell us how anything worked. 2500 mile trip with no cruise control. UHaul should clarify well in advance that truck is water resistant, not waterproof. We would definitely have packed differently. We appreciated the newer truck (mileage about 15,000 miles), but it was very uncomfortable for a long trip. Given that we were moving internationally, we did not appreciate being given 1 day's notice that UHaul was changing the truck we had selected, the pick up location we had selected, and the pickup day we had selected. The district manager was helpful giving us additional mileage (the pickup location was more than an hour's drive roundtrip from the original location) and time (for the early pickup) as well as having the tires and oil checked before pickup. We did not appreciate having to drive a much larger truck, however.

RICK B. on

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amanda M. on

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nichole C. on

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Brian M. on

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I would recommend because of person I dealt with but no supplies! B

nathaniel A. on

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Not happy with all the extra cost everytime we were told one price it never was correct allways another price or extra cost

jerry D. on

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Steve B. on

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Thank you to Tracy at Digby Tri County Diesel fo her help getting me the 6’x9’ trailer on short notice to move my daughter to Halifax . The trailer worked great with my RAV4 . Thanks again.

Gordon I. on

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Very helpful staff, had what I needed and helped me hook up and go. No problems at all

TAMMY F. on

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ian S. on

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CHRIS F. on

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steve T. on

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Called to make a reservation at the last moment on a long weekend and Tracy went above and beyond to accommodate me. Made the reservation, picked up the truck and dropped it off , everything was easy. Thank you Tracy so much for your excellent service and professionalism. Got the best deal ever! I will definitely recommend U Haul to any friends and family members. Excellent services from U Haul from Digby Tri County Diesel in Digby Nova Scotia!

EDWIN C. on

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Robert L. on

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The girl who served me at this location could not care less. Her attitude was one of being annoyed by my presence. She said there was nothing she could do for me once I related how horrible the trip was due to the headlight not functioning. A bit of training in customer relationship could be helpful at this location.

DAVID KOPRIVA S. on

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Matthew O. on

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Sherman H. on

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very Friendly ,efficient , accmodating and easy in and out.

gary M. on

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Bruce H. on

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Kevin L. on

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allen R. on

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tracy M. on

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DAVE T. on

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Megan T. on

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I had to find the truck myself in the lot, zero help. the woman wouldnt come outside or check the truck. I was charged for extra kilometres when i dropped it off, even though i was very clear with how many kilometres i would be driving to the woman at the pickup location. Extremely terrible customer service, i have used uhaul for years and never have i had this type of negative experience.

Erika R. on

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Very accommodating when my needs changed mid-contract. Thank you.

Aimee D. on

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The staff were friendly and super helpful

Mike R. on

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Picked up trailer, it was parked in a large muddy mess. The chains were buried in the mud, as well as the electrical connector. The parking area is so rutted it was really difficult to hook up the trailer on my own. A little help would have been appreciated. To top it off, I did not use the trailer I rented. It was too small. I called and was told by the customer service line the 5x9' trailer was in fact 5' wide inside, custom made for them. I needed 4'10" and it would not fit. Waste of my time and money. Not a happy camper, ruined a lot of plans. Still trying to clean up this mess.

Mark H. on

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Donna P. on

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valerie S. on

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Robert S. on

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I was told the equipment was checked over I didn't even leave digby and my wipers needed to be replaced,back up light burned out trailer signal light not working missing black rubber for one of my chains. Paid for road side help but told to buy the parts and put them on my self.

Theresa R. on

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The lady that took my information was so pleasant. The truck was great. I am very pleased.

ROBERT N. on

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You can't improve excellent

Al M. on

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BRETT R. on

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Just letting customers know if there is a key drop box at thier return location in the event thet arrive there after business hours. Other then that it was a great experience. Thank you

Andrew A. on

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audrey H. on

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Nothing at all!

Shannon H. on

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It was closed when I dropped off on a Saturday afternoon. So not great hours but drop off was easy and uncomplicated.

LAUREL S. on

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Great friendly service! All our needs were met. Easy location and access. We will be repeat customers Thanks!

Paul S. on

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there was a hole in one of the tires of the vehicle. Staff pumped it up, tried to send us on our way without a repair. When asked, they said not to worry and to call roadside assistance if there was a problem. We replied that there was already a problem, and wanted it fixed. Tire was removed, hole was plugged. there was a nail in the tire. I'm not saying it was their fault there was a hole in the tire, but suggesting the vehicle be taken in that condition is somewhere between lazy and dangerous. Will absolutely not go to this location again, and would suggest U Haul consider who they use as dealers. Will now consider if U Haul has an internal safety culture that warrants our business. At present, I think not.

WES T. on

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Glendon R. on

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Jeanann M. on

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ROBERT A. on

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Very helpful employee and informative. Thank you

BARRY F. on

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CANDICE C. on

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ROBIN R. on

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BILL W. on

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TIMMY S. on

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Roland G. on

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ALLEN Z. on

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VERNON M. on

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They isn't anything that could be done better,

Kennedy C. on

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John M. on

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The lady (Tracy) was very helpfule. I have had dealings with her on other occasions when renting UHaul equipment and she has already been very professional, courteous, and helpful. Always a pleasure working with her.

doug B. on

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Tracey was great and a big thank you

VERNON M. on

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The best U-Haul experience I have ever had. Thank you

ADRIEN L. on

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Very helpful and friendly.

Terry F. on

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Check trailers for leaks, mine had one, didn’t say anything because it didn’t give rain

CLAUDE T. on

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Nice competant staff

GORDON M. on

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The lady was very helpfully

John B. on

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Clearer indication where to leave trailer during after hours return.

Rachel M. on

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Digby had great service but the dartmouth location was the worst.

Scott J. on

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Caitlin M. on

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Simply dropped the trailer off at the location.

ANGELA A. on

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Once again amazing service from Tiffany. Great customer service and always cheerful! An asset for the Uhaul company!

DAVID KOPRIVA S. on

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The drop off location suggested was not a Uhaul dealer.

Mike R. on

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Best Uhaul place in the world! ?

ANGELA A. on

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Trina was amazing and very caring. She made my experience great!

ROGER T. on

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REID R. on

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Tiffany was very helpful in picking the right U-Haul for us. Very good customer service. I would recommend Tri County to a friend for sure Thanks Reid Ross

VERNON G. on

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CHARMAINE A. on

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JOANNE D. on

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Prompt and professional

Jason B. on

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NORMA O. on

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Overall everything went pretty smoothly. Rented a 15ft truck and it rode like a dream.

NOAH H. on

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ESTHER P. on

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Tiffany was absolutely excellent to deal with, a real asset to your company. Very happy to have a local dealer in the area once again. Yay for UHaul!

BRAD H. on

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Tiffany was amazing...she took care of everything from the time I reserved the trailer to when I showed up for pick up. She stayed behind to take care of me on pick up day and was just amazing. Would recommend rental from this location for sure.

susan T. on

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Keith C. on

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Just continue to do what you are doing...Thank you.

IAN B. on

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Really the nicest most efficient u haul place I was ever at.only small depot but excellent

HENRY P. on

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Don S. on

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MARK E. on

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Overall service was good. Had to take a far larger truck than needed. When truck was originally booked, I requested 2 days. Dealer's records only indicated one day. She called in and customer service rep gave us the second day free. Only problem was drop off location staff did not have this on file. Resolution satisfactory.

Lana L. on

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Julie M. on

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HENRY P. on

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Keep up the friendly helpful service, providing clean serviceable equipment at a reasonable price. Special thanks to Tiff any for keeping us organized!

TERRY N. on

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Great