Customer Reviews for Dirasa Gallery
(U-Haul Neighborhood Dealer)

Rating:

2.0

Advertise better or set clearer instructions. It was expected to be a mobile pick up and was not. The van was not in the location listed. I had to drive the person to get location to then get the van. The App, the expectations and time frame was not aligned with that I agreed to. Drop off was not clear. While the owner helped, I did not appreciate him making me feel like I should’ve known something that was not. And made me feel like he went above and beyond to help me when I did not get my rental until 30+ mins after the reservation time and etc. he stated it’s the app and a U-haul issue- however it’s misleading regardless if it’s the app or not.

Rating:

5.0

Staff was extremely helpful in accommodating every request. I appreciate their patience and assistance.

Rating:

2.0

No one was there, nor was there clear signage for equipment and lockbox. 8 am pickup turned into about 8:35. 35 mins wasted. Rented moving equipment wasn't in the vehicle. Person who eventually called me told me he would drop them in 15 mins - almost 2 hrs later, he was still "15 mins" away. Ended up using equipment from building I was moving from. It was a timed move so I had to improvise. Never again!

Rating:

2.0

There are no designated parking spots for the uhaul vehicles, there were some cars parked in the spots so that there weren’t any spots to park the U-Haul. The truck we rented was also dirty up front with trash and left over drinks in the cup holders.

Rating:

5.0

The online pickup process through the app was cumbersome and time consuming. I generally prefer to rent in person, and I would not do the app pickup again.

Rating:

3.0

There was no where to park the truck and the location was very difficult to find. The staff was great and very helpful though.

Rating:

2.0

Very great customer service. The pickup process was flawless and convenient.