Great process
JESSICA S
Customer Reviews for Direct Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect attention, thank you very much
dannis sBaited me to get the uhaul told me if I didn’t pass 50 miles it would be $51.39 get held $130 and then 2 weeks later I get charged $123.27 scammers
XAVIER RI gave no idea who is using my phone number to rent...but you guys need to figure out your crap and get your numbers right for your customers who are rentfrom you.
PETER AThe lady at the location was wonderful to deal with. She deserves a raise!! She is patient and kind!! My dissatisfaction is with Uhaul as a company. I completed a reservation 5 days before my scheduled pick up and drop off on Uhaul's website. Firstly, the vehicle i reserved (a 20' truck) was not available at the original pick up location I had confirmed 5 days prior. I had to drive an additional 30 + minutes to visit another location. At this second location, the lady was very patient and so very helpful! I reserved a truck in Hollywood Florida for a 1 way trip to West Palm Beach and drop off in West Palm Beach. After completing my move, I tried to drop the truck off in West Palm Beach. I was told that Uhaul could not honor my original reservation and if I left the truck at the West Palm Beach Uhaul location, my CC would be charged a 'recovery fee" of $350. I was so upset!! Uhaul basically hijacked me at that point. I had to spend my Sunday driving for over 1.5 hours, had my wife drive with our 6 month old baby and follow me to Hollywood where we dropped off the Uhaul truck, because we didn't want to be charged an additional $350. Uhaul, you are a dishonest company. I am disgusted by my experience. What was supposed to be a smooth transition for my family and I almost turned into a nightmare! My contract clearly stated pick up in Davie Florida and drop off in West Palm Beach for a price of $205. Your Company needs to do better. I tried calling customer service, who transfered me to the schedule department, the schedule department could not help me so they transfered me back to your customer service department. Your call center staff are highly untrained on how to deal with these logistical issues. Very unprofessional company, and call center staff. I feel sorry for all the Uhaul counter staff at the many locations who deal with your incompetent call center staff daily. Do better Uhaul!! Big Name, Horrible Service. Again, to the lady at the Hollywood location, you are amazing and I commend you for having to deal with Uhaul and their issues. You deserve so much better!!
MARAJ RShe didn't give me the dolly and pay for it pease refund y &7
Miriam CThe lady is good and assistance was very good
SRINADH GExcelente!!!
YOANYS L.
JUAN DHad to wait for someone to show up. Did not have the right size trailer I reserved. The trailer was full of rocks and gravel and the tire had a nail in it.
PEGGY-ANN MVery Friendly
atas eThank you so much for your help, guidance and kindness! 🙇♀️🙏
MARIA JExcelente atencion recibida en la tienda , hablan espaniol y nos explicaron todo a la perfeccion. Saludos cordiales Juan Gabriel Dominguez Lauma Group LLC
JUAN DThe service was excellent, however I reserved a trailer from another Uhaul location 7 days in advance only to get there and they were closed I was fortunate to find another location that could assist me, this could have been a miserable start to my weekend
RODNEY KFinally I got the opportunity to drive brand new U-Haul car :)
Jesse BMisleading advertising. The cargo-van rental is being advertised at $19.95 per day plus millage @ 0.89 per mile, but then I was charged $89.00 per day, resulting in a 15% overcharge. They gave me a complicated explanation, I've said "it's not fair, I want to be charged what your advertisement says", but they didn't care, they overcharge me anyway. That is wrong, very wrong!
GUSTAVO TFlashers didn’t work , obliged to go find one at Fort Lauderdale on Broward Boulevard The employé was very kind and helpful . He come with me to finish the service The service center at Hollywood need upgrade . Mario
Mario TIncredible service! I greatly appreciate that! Clean truck, clean and new equipment… so highly recommend! Thanks again! Let’s goooo!
KIRILL FHave your trucks maintained better...Trans was slipping
MARC BI had to wait about 45 minutes to pickup my truck - all because there was ONE person ahead of me and there was some issue and the uhaul rep was assisting that other customer. I was late to where I was supposed to go and I had to pay my movers for an extra hour - all because it took me so long to pickup the truck.
VOLODYMYR MYasmin was incredibly helpful and courteous!
KENNETH FYou can open on time. I waited 30 mins for someone to open the office.
Rivkah BJasmine was sympathetic to my situation. When I left the truck, we sat in the cab together Jasmine tested the AC. Agreed that driving from Virginia to FT Lauderdale must've been horrible. Sent letter to UHAUL Corporate office, I'm waiting for an answer.
ROBERTO Cthe truck was dirty, in the cabin and in the back.
CRISTHIAN PClaudia made it a very easy process I was in and out, in Van, in matter of 10 min
RAMIRO CEcxelente atención al
WILSON AMy experience was fabulous. Yasmine was professional and a real pleasure to do business with. Thank you Yasmine.
LORETTA MPersonal was helpful and polite. I will get back next time same location
ANASTASIYA TThanks. Great service
ANDREY BExcellent service
LISSETTE CThey were able to accommodate me last minute. I’m so thankful!
ROSHAWNDA SAt this location. Nothing. The Lady at the front desk was very nice and very helpful. She deserves a raise in pay.
WESLEY NExceptional customer service
RAJKUMARIE SThe lady at the counter was super friendly and very nice. She made everything so easy and really did an excellent job. She is the reason i decided to actually review you. Thank you.
Javier OExcelente el servicio, desde la atención al cliente, transporte, todo estuvo de 10 puntos.. Sigan así, haciendo buen trabajo y creciendo cada día más. Gracias por la tan buena atención…
JULIO CYazmin was the best
DEBORAH EI do not even know what could be improved. Convenient location—in the sense that there are not many U-Haul shops nearby and within the city. At the same time, I-95 is just a thousand feet away. The truck was clean, and the pickup was fast. The fuel level and mileage in the contract were accurate, matching the readings in the truck. If you reserve in advance, all truck sizes are available. I rented a 20-foot truck, and everything was fine.
RUSTAM Ithe best service and the excellent disposition!!!
YOLESKA FVery friendly
Liliana BNothing everything was perfect thanks uhaul
danial sThe best customer service ever! Now if I need to rent - only here.
EVGENY KKeep up the good work
DIANA BThe man who helped me at the counter today was very kind.
NOAH BBetter communication about the charges
TRACY MEverything was good inconvenient fast and reliable
DMITRII KGreat customer service, friendly and efficient!
SARAH GMy rental experience was top-notch. The rental process went very smoothly. The manager was very knowledgeable and professional. When I called to ask some questions, the woman who helped me was very kind and professional. I would reuse this particular U-Haul rental facility again. When I was asked to take photos of the rental equipment, it would not upload online; I could not send in the requested images. Overall, it was still a pleasant rental.
MICHAEL KJasmine the lady was in the from desk is the best costumer service i have , congratulation for the great employee you have , take care no many people is like that Thank Jasmine
claudio cFrontdesk worker was great! But vehicle maintenance was terrible.
Vitalii YSmall area to maneuver in.
PATRICIA JExcellent
JOSEFERNANDO MGreat experience
FRANK QThe lady at the register was nice and friendly and the guy that help me attach the trailer to my truck was very nice and helpful. Great service for them both.
Carmen HTruck was running great and Jasmine offered excellent customer service. One of my best ever experiences with U-Haul.
THALLES RFriendly service and quick to the point.
ROBERT BNothing need to be improved. The young lady at the front desk was very helpful
JUDITH NFriendly staff
PILAR MAbsolutely nothing, other than give JASMINE, U Haul agent at site, a raise. My God; Amazing professionalism, efficient, courteous and knowledgeable. Will definitely go back to this location because of her.
OLGA QThe crew at this location was very professional, honest, accommodating and kind. I would highly recommend this location.
RICHARD DYasmin is a true Gem for this company she goes above and beyond for customers to be satisfied..meaning she will search high and low for a moving truck for you...she is honest and friendly...if only alllll your employees was like her...my first experience with uhaul was The DEVIL IS A LIAR..my experience with Yasmin was THANK YOU JESUS..
MARANATHA LGreat hospitality!
rashon s