I reserved a Uhaul pick up for 4:00 pm. I was told that the places closed at 4 and I would need to get there before that time. I arrived around 3:15pm and no one was there to service me. He couldn’t find my reservation for the tow dolly that was supposed to be included, and I paid for a furniture dolly and was not given one. I had to load very heavy furniture with no dolly. The truck was also given to me with no gas in it.
Edisha J
Customer Reviews for Direct Drive Rent A Car
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Grease the loading doors!! It was very difficult to close on this truck.
Mary AThe equipment was in poor condition. Trailer tires were in bad shape and caused us an extra hour of travel time.
LUIS AStaff is amazing and wonderful customer experience. Personally, I prefer the warehouse style location of the pick-up
Tyler JThe key was stuck in the box and it took forever to pry it out and I ended up cutting my hand. Not a good experience in the hot sun.
eric sEverything went well
Ronald MI had to pick up the truck here. And the trailer at another location. 7 miles in between the two. U haul should pay me back 14 miles. Why couldn't u haul move them together. I will have a hard time renting from u haul again. Why should I pay for the 14 miles
MICHAEL DTook some time accessing the key. App was not handling information efficiently and once we got code to unlock lockbox it was difficult to open also. Also ordered furniture dolly but nothing was in the truck. Will be asking for refund.
Michelle WBlankets were not provided as originally ordered. Since location was closed, I had to go secure other blankets from a different location which was an inconvenience due to lost time, additional mileage and cost.
Dale CNothing
ARLENE B