Because this was a gas station with only one employee, the process took longer than it should have. The attendant was courteous and kind, but we were constantly interrupted by gas station customers.
STEPHANIE F
Customer Reviews for Discount Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop location was a gas station and a little confusing to drop at. No signs or other indicators that was a uhaul location. The man at the counter was very friendly and helpful however
Jason DQuick and easy
Jacob SThe clerk was a great guy very positive attitude
JOHNNY ALady did not seem to know what to do. But we got it all worked out.
CHRISTOPHER PIt was not marked as a U-haul location, and the person seemed confused about helping me.
BRUCE PThe employee did not know how to operate the computer. I was supposed to pick up my uhual in stephenville and he told me I had to go drive another 1.5 to Abilene to get my uhual… when it was actually just a pop up add option to save money if I wanted to go pick up a different uhual in Abilene. Lastly, he told me my total and it was $80 HIGHER than I originally reserved it for. I showed him the confirmation on my phone for the agreed upon rate. He had to call someone from uhual to figure out how to charge me the rate on my phone. Took forever and was was not a fun experience. Also, once I finally got the keys to my uhual, I opened it up and there was mud and dirt everywhere. And it smelled like the person before me used it to transport livestock… had to smell that for the 2 hour drive home to Dallas!
DELANEY C