Customer Reviews for Discount Mattress Furniture
(U-Haul Neighborhood Dealer)

455 reviews

1501 Evans St   Greenville, NC 27834

(252) 321-0244

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(252) 321-0244

1501 Evans St
Greenville, NC 27834

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 11 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Larry was easy to work with. I will be coming back.

Sonny B. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
3.0

I rented the truck on Sunday evening for Monday morning and I traveled from Greenville to Raleigh and got in behind a accident in Durham that had traffic backed up for hours. That was out of my control and I don't feel like I was treated right by making me pay 280.00 more because I was a couple hrs late bringing it back. I paid 219.00 to rent it I'm the first place so I am not happy being charged another whole day when you got the truck back the same day I was supposed to return it. I didn't keep it a extra day just extra hrs because of a wreck that had nothing to do with me. I was stuck In traffic 2hrs so that put me behind two hrs plus. I was not treated fair at all and need someone to call me about this extra 300 for returning it late on the same day it was to be returned .252 412 5871

CHARMESE P. 
Rating:
5.0

Customer did not leave a comment.

deidra L. 
Rating:
5.0

Good service

tommy F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Rather use a dedicated uhau facility. Renting a 12 ft Inclosed trailer was very very heavy to lift up on ball felt like I pulled my back, no assistance offered! The drop off facility had a jack to assist taking trailer off of car and assisted , much more professional.

Jim S. 
Rating:
5.0

I really like Mr Larry, very kind and understanding very sweet man. I will rent from him again and send people I know to him. He gets the job done.

LATISHA M. 
Rating:
5.0

Loved the guy that help us with our paperwork work at the front!

Taylor L. 
Rating:
3.0

Customer did not leave a comment.

Donnie L. 
Rating:
3.0

Associate was very abrasive when speaking to me. He did suggest a bigger truck. Which I did like and did need. The way he communicated to me I wouldn't return.

Charles S. 
Rating:
5.0

Host was very nice and helpful.

Daniel R. 
Rating:
4.0

Quit trying to sell me furniture when all I want to do is return my truck

Andrew M. 
Rating:
5.0

Very friendly and helpful

Susan H. 
Rating:
2.0

This place should not have a Uhaul dealership. They wouldn't put the trailer on until I told them they had to. They told me it was up to me to put it on. It is not. It is their responsibility to ensure the equipment is secure. Not mine. And when he did put it on, he didn't secure it properly as I had chains dragging and hanging low and one chain wasn't even hooked to my vehicle.

ANDREW S. 
Rating:
3.0

Larry was helpful

Gayle H. 
Rating:
5.0

Customer did not leave a comment.

ashton H. 
Rating:
5.0

Larry is awesome!

Jesse M. 
Rating:
1.0

Horrible customer service. Rude and impersonal. Speaks to everyone as if they were ignorant. Truck was unkept but even if had new top of the line equipment it wouldn't be worth it.

Brandi R. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
2.0

Guy that runs the place is a jerk. We rent Uhaul vans frequently, won't be going back here.

mike G. 
Rating:
1.0

He never came and checked anything, I had just put in the amount of fuel required plus some within 4 min I had an email stating I owed 110.80 for fuel which is inaccurate gentleman was very rude and unorganized felt very attacked by him and his remarks. Would appreciate a call back!!

Dana M. 
Rating:
1.0

Fire the manager. He is so rude. I felt terrible for the guy he was training.

Jordan D. 
Rating:
1.0

Customer did not leave a comment.

Briana R. 
Rating:
1.0

I have been a Uhaul customer for 40 years...My pick up was managed by the most irresponsible process I have ever seen. While I dont judge personal demeanor, the unprofessional attitude towards myself and others who came in was unprofessional and unacceptable...I had to walk around the corner to get my truck, given no paperwork, no registration to truck, no contract proof I hadn't stole the vehicle, and no drop off location out of state....No damage check list....NOTHING NOTHING NOTHING....Never again from this guy.....

DONALD B. 
Rating:
5.0

Larry was fantastic. Highly recommend!

Ryan W. 
Rating:
5.0

Great service at the desk, able to answer all questions I had, was in and out with everything I needed without any delays.

Richard A. 
Rating:
1.0

Improve computer and internet connection for more reasonable processing time. Management avoid distracting employees while they are processing transaction. Ask customer if they want insurance rather than making assumptions. Assist customer with hookup. Avoid parking trailers with back in bushes so that the tongue can be lifted easier. If customer must hookup alone, actually check out the hookup and lights rather than simply taking a picture of license plate.

Will C. 
Rating:
1.0

This place is a mess. The Owner Is rude & irresponsible.

Sheheryar B. 
Rating:
1.0

So it started when Friday I had a reservation with a reservation number for a truck I reserved a week ago and I show up and they gave my truck to someone else. I had to get a truck Saturday morning when I needed it the night before. When I got the truck I was not given a paper or anything showing the mileage or the gas as well as the back was filthy. It was piles of dirt I had to sweep it out and clean it before I moved. This was a horrible experience.

Drew A. 
Rating:
4.0

Customer did not leave a comment.

TIWANA S. 
Rating:
3.0

Customer did not leave a comment.

SLOAN B. 
Rating:
5.0

Nothing really the customer service was excellent and the equipment was in good condition.

Abimbola J. 
Rating:
1.0

Male Employee was very rude. I think he might be the owner. Overcharged us $398 for a boxspring!!! When returning the truck, he scoffed at us and treated us like we were trash. Will not be using discount mattress for any of our uhaul or mattress needs in the future.

Collin L. 
Rating:
1.0

Customer did not leave a comment.

MORGAN B. 
Rating:
5.0

The BEST U haul location I've been to!

Jalissa D. 
Rating:
5.0

Customer did not leave a comment.

Rachel T. 
Rating:
3.0

Guy at counter wasn't the nicest but everything went smooth.

TPOBACKUS W. 
Rating:
5.0

Customer did not leave a comment.

SHERRY L. 
Rating:
5.0

Customer did not leave a comment.

Marvin L. 
Rating:
5.0

Very helpful!

Bryan T. 
Rating:
4.0

Customer did not leave a comment.

PERRY C. 
Rating:
2.0

Larry is crass and unpleasant. We completed everything inside including taking pictures of my I'd then he came outside and took pictures of my id. That makes very uncomfortable and was unprofessional.

MONIQUE W. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

They are awesome and helped me out on the spot!!! I'll recommend them and be back! Thanks so much

danielle M. 
Rating:
1.0

Customer did not leave a comment.

Roger N. 
Rating:
1.0

Very unfriendly staff and poor maintenance

Intae Y. 
Rating:
5.0

I got the rental equipment as expected but the agent who helped me with the check out was excessively chatty. I appreciate a friendly experience but ...

TERESA R. 
Rating:
2.0

This truck needs a tuneup, had turn the a/c on and the only came out was electric smoke, transmission sounds like it was slipping, I was scared this truck was going to break down on me.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

MAMIE S. 
Rating:
3.0

Customer did not leave a comment.

Rosslyn W. 
Rating:
3.0

I reserved a dolly and a dozen moving blankets. Didn't get either. Very disappointed.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
4.0

I didn't like the fact that I was charged for 2 days and only had it for less than 20 hours

MICHAEL K. 
Rating:
1.0

Customer service skills for this location was horrible. When I first came he told me if I had bought furniture from him I would have been fine. The man Larry yelled at me and my mother. He ripped me off for extra money and hung the phone up on me. I had to contact my bank and put in a Fraud Alert due to his actions. I will never use that location again and I recommend that no else use them.

VONNETTA C. 
Rating:
1.0

The person who handled my pickup was very condescending. When I tried to handle the pickup process via phone as requested due to your Covid 19 request, comments were made that I found very unwelcoming. I had problems with the hook up process soo I went to ask for assistance he stated “This is a furniture store “. The tow dolly was found to have a bad tire. The process to get help was terrible. Two hours into that process someone finally contacted me and told me it would be an additional 90 minutes before assistance would be able to get to me. Not a good experience!!!

RONNIE M. 
Rating:
5.0

Nothing-the owner was very knowledgeable and very pleasant to work with. He made this rental very easy and seamless.

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
1.0

I have rented a u-haul two other times recently for projects around my house with great success. I have never in my life been treated so poorly like I was yesterday by the man at this location. I walked in the door he asked my name, I told him and he started to scream at me “Yeah I know exactly who you are!” “You never make a reservation online!” I stated that I always made a reservation online and I have never had a problem, he then interrupted me and again yelled “ma'am listen to me I said you always come to me first you do not do this online!” He then said I couldn't have the truck because it needed to go out at 4:30pm. There was other trucks on the lot and my reservation ended at 4 so I am not sure why this was a problem, I have never returned a truck late. All that was necessary was a simple reminder to please bring the truck back on time. He finally let me have the keys and unfortunately my 9 year old witnessed the whole thing and ran straight to my husband when we got outside to ask him why was that man being so mean to his mommy. If this were my first experience with U haul I would never rent again but like I said I have had two other great experiences and I know this is not the norm. Please do not allow this man to accept any more online reservations as he does not want them or can not handle them. I will never rent from this location again or patronize his business.

Ricardo W. 
Rating:
5.0

Nothing it was a great experience checking in and checking out

Felicia A. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO B. 
Rating:
2.0

The dealer kept repeating himself to me as if I was either deaf or stupid and when I returned the truck he was to busy with booking other rentals to check me out after I gave him my information on the vehicle. I will never use him again. I don't even know if my email is correct since he got my name wrong

JEANNE J. 
Rating:
5.0

Keep doing what your doing, the process was quick and painless.

COREY M. 
Rating:
5.0

Quickest drop off ever!!

LOUIE D. 
Rating:
4.0

Check with picknup on size of hitch and the adapter for the lights before you go.wehad to make 2 extra trips to the store.

Marquita F. 
Rating:
2.0

I don't know if it was the owner or what but the man at the front desk was rude. When I came in he told me I had to wait while he assisted other customers. Ok no problem I don't mind doing that. But as I was standing there waiting while he helped a customer and his wife, he told me “I don't like people starting at me so go look around”. I was in no way starting at this man but I did as requested. I felt it was just a way to get me to look at his furniture and buy because he asked me if I wanted to buy anything. Right after the couple before me left I heard him called the woman stupid. My wife came in because it had been taking a while since I came in. We looked at the truck and it seemed smaller than the 15' that we usually rent more like the size of the 10'. So she told him that “it looked kind of small more like a.” before she could finished her sentence he cut her off saying “It's a 15'” At that point we just hurried up and got out of there. The poor customer service is the reason I will never return.

Donnell F. 
Rating:
1.0

The owner scammed me out of hundreds of dollars, gave me the truck on a quarter tank and said it was at 3/4's of a tank. His filing process was horrible. He had everything on a torn piece of paper with no electronic book keeping. The back of the truck was filled with trash that I had to throw away. His name is Larry. He also proceeded to verbal assault me about buying furniture when I wasn't wanting any. He scared my wife by talking about racism and China. This was a horrible experience.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

micah S. 
Rating:
5.0

Customer did not leave a comment.

tammy S. 
Rating:
2.0

Rude, more interested in his priority business than Uhaul, disrespectful. Did not provide contract or paperwork. Get rid of this agent.

Randall M. 
Rating:
1.0

better customer service skills.

Candace S. 
Rating:
5.0

Excellent customer service!

Haley W. 
Rating:
4.0

Customer did not leave a comment.

Mary R. 
Rating:
1.0

I received my rented truck with just under 1/4 tank of gas. I returned my rented truck with the same amount of gas and was charged $52.67. I have requested a refund multiple times and have not been given a proper refund yet. This is unacceptable.

Morgan C. 
Rating:
5.0

Great experience. Will return for my next moving needs

Randy L. 
Rating:
3.0

Ensure that the dolly is provided as it was paid for but not in the truck.

Thomas B. 
Rating:
1.0

There isn't even UHaul signage. I wouldn't use that location again.

Jennifer T. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYANDRE M. 
Rating:
3.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

Colby C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

OTHA H. 
Rating:
3.0

Customer did not leave a comment.

Paige G. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
1.0

This man is a nasty, aggressive old man who should not be in business nor represent Uhaul. He has no means of being able to communicate appropriately with a customer. Made my disabled husband park the vehicle offsite (far away) screamed at him and said he's gonna take his whole parking lot out all because we pulled in to his parking area. No one told us to park offsite and we had the 26 ft truck. We were no where goimg to "take out his parking lot" as my husband professionally drives trucks. But he immediately started screaming before we even pulled halfway in. Secondly, he practically refused to give us a return receipt for the rental. Told us, receipts don't happen anymore because of covid. We told him then we're not leaving a $55k truck without proof of the mileage, gas and truck return. He told me then I can stay there all day until he closes. I would never ever buy furniture from this man nor will I ever do uhaul business from him. He is a pure nasty old man!!

Paul S. 
Rating:
3.0

Customer did not leave a comment.

Audrey C. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

Added insurance that I didn't ask for and also truck size was bigger than I asked for... could have been a misunderstanding... lastly I was contacted to come early wasn't really a fan of that either... other than that the dealer was great.. nice person

Lamikel M. 
Rating:
3.0

Please keep better track of inventory at your locations. I reserved equipment that wasn't available and ended up going all over town trying to find a hand truck, and ended up buying something that didn't really work.

STEPHANIE S. 
Rating:
4.0

Customer did not leave a comment.

Vivian B. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE B. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE B. 
Rating:
4.0

The personnel were helpful and made the drop easy.

LLOYD P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARYH K. 
Rating:
2.0

I feel like i was overcharged for the uhaul. I didn't use it he amount of miles i paid for and i was charged 80$ i also put the gas back where it was and was told i didn't.

DEONNA O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top