Larry was Awesome!
ERIC D
Customer Reviews for Discount Mattress Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Little more parking space would be ideal
JASPER NThe henge bolts securing the drop down fender were both missing. I had to improvise with fasteners from my tool box. I also noted the hitch was bent causing the trailer to track off center and more to the passenger side of my tow vehicle.
HENRY WYou can remove your franchise from Southside towing and recovery in Washington N. C. They do not represent the values of U Haul. There is not enough room to explain. Larry from Greenville was a joy and very professional. Keep him!!!!!
RONALD BThe owner was more concerned with a matress return than serving us. He was rude and screaming about another customer the whole time. No one should ever use this location. Then the trailer leaked. This person should not represent uhaul he gives you the worst name in the business.
KRISTIN JThe person was very unfriendly and grumpy.
PAYAM SEverything was great. Only get the U-Haul for the time you need it. Larry was very friendly, nice, and understanding. I will choose them the next time I need them.
BENTLEY JThe reason for the high rating was Larry, who helped us. Walked us through the checkin process, walked us out to the truck to check it, made sure we had the moving blankets, etc. Very helpful.
TIMOTHY MHave printed contracts and receipts
robin cThink the man was trying to rip me off
TYLER CLarry was very helpful. We will definitely rent again in August when I move my daughter back into college
Kristi MExcellent customer service! I highly recommend.
VICKIE SLarry at the counter provided an excellent service and made the overall experience extremely pleasant.
Manish CProperty manager was extremely rude from the minute I pulled in, came running out of office barking orders and directions before I even got out of my vehicle. One tire on trailer was bald and blew out on me while traveling on the highway. Side note, roadside assistance operator. and the service representative deserve praise for concern and quick repair.
JEFFREY CIt was fine. Truck wasn’t quite ready.
ALEXANDRIA NExcellent service! Larry was a pleasure to work with. The trucks were clean and in great condition. I've used this location in the past and will definitely use again if another truck is needed.
ROBERT Cvery helpful, accommodating, and a great guy
briana dVery friendly and helpful representative. He is doing a great job for the U-Haul company. Highly recommended.
PHILIP SThe guy was very argumentative. Not so friendly and would not listen to what I needed. He chose what HE thought was best for my mileage.
ISAAC PJust keep being friendly and stay the way you are.
Joseph MThanks for the van it really came in handy
CHRISTOPHER BThe owner was great and the rental vehicle was ready to go when I arrived.
STEVEN MOvercharging for services and charged $200 for damages that was not caused by renter.I will never rent from this location again.
Michele OHe was ok
Angel JMr.Larry was great, he was very helpful and kindhearted . I enjoyed doing business with him and he also have furniture, for your house.
ALICIA KPlease read notes under the reservation and also read the corresponding emails. This was a horrible experience!!!
VINCENT RLarry was super helpful and friendly! Would definitely recommend!
Regina MNo
KINGSTON MLarry was a great worker highly recommended this place
Tramia FOwner even offered a trailer to pull on back at no cost!!!! Truck drove like a champ!!
THERESA JI never come back to this location, I always happy with other location, no on this one , I will never recommended
RENE RLarry was so helpful and made sure I had everything I needed. He was very knowledgeable and explained the importance of making sure about mileage, gas and was overall really nice.
LISA PLarry is a butthole! He told me I couldn’t return my trailers and I told him I have 4 reservations and the gentlemen who rented me the trailers said dropping off trailers would be no problem. Larry argued with me, then proceeded to hang up on me multiple times, was condescending, interrupted me mid-sentence, and changed my drop off location to OH intentionally knowing I’m located in NC because I spoke up for myself. I recommend Larry is terminated and his uhaul dealer license be revoked. If you don’t take my word for it just look at what others have to say about Larry and his business practices via reviews on google - 1.7 stars! I DO NOT RECOMMEND UHAUL at all!
KYESHA MI already have enough complications with my original drop off area being non-existent. So they transferred me over to this location. The individual was very rude very obnoxious. When I asked for a receipt he States everything's okay you're good you can leave now. Then he literally just use my daughter and I out the door like a fly that's bothering him. I will never drop off or pick up from this location in any way ever again. It was very uninviting and very unprofessional.
HELEN ANothing everything was good fast service
DEBRA MI asked for the heavy duty dolly and they gave it to me but wanted me to return it and I said I would but then I forgot to. I felt bad but then was glad because we really needed it on the other end of the trip. So maybe have more heavy duty dolliews available?
MARY YThank you!
Dave PI would never rent from this company AGAIN !!!!
KADIJAH VContinue the customer service you have now.
GERALDINE WNeed no improvement
MARGARET DOvercharged for fees I did not agree to, promised to remove the extra charge but failed to do so
ROBERT FThe owner has a rude disposition. I appreciate the fact that he has lots of available trucks, but I like to be talked to and treated as I am treating you.
Laurie AThe owner of the store was rude to most customers including me and did not know how any of the Uhaul process was supposed to work. When asked questions he either mocked me or said he didnt know. He skipped most of the steps of the checkout process which resulted in me being charged over $50 more than I was supposed to be because the odometer did not match the value it was supposed to be and he gave me bad advice on how to resolve it.
Henry FThe representative was incredibly rude throughout the transaction. He had a few customers in line, one ahead of me with a language barrier, and was unable to manage the pressure of people who were just waiting patiently. He raised his voice at me and said I couldn’t pick up the trailer I reserved after I told him that was all I needed upon being asked why I was in line. I continued to wait patiently and dismissed his rude behavior, and he talked poorly of the customer in front of me after he left. He did calm down and was less rude, but nobody was being irate or impatient to prompt his inappropriate behavior. He was kind and understanding when I did not have the correct adapter for the trailer lights and allowed me to leave the trailer and go purchase the correct adapter before coming back to complete the pickup, which I did appreciate, but it did not excuse or make up for his original rudeness.
Ashlee DQuick, easy and painless. Truck and equipment were ready to go and Larry took it from there. Would gladly do business again.
ROBERT ALarry was very personable, professional, and helpful! This was the best experience I’ve ever had with a UHaul agent! Thank you!
VALERIE HI was charged twice why
Joseph NWe always use this U haul location. Great customer service!
Tabitha WAll was well. I just say to improve on the smell of the truck. The one I was assigned smelled like marijuana.
Ja'shyrah CSolid communication and experience
christopher rMore thorough cleaning prior to rental. There were at least three live roaches, and broken glass in the corners, of the trailer I rented.
David SThe guy renting out the U-Haul trailer was very disrespectful and he had a very nasty attitude I would personally never recommend his location to anybody and if it wasn’t so late I would have taken my business elsewhere
Lamontez FOvercharged Mileage …. Acknowledged when I returned vehicle but no discussion of correcting. Minimal difference 10-15 miles but would have appreciated the correct calculation and charge.
Charles TLarry was great!
Steven CU-Haul changed my reservation 4 times. When I finally picked up my truck I was told there was no reserved hand truck for me and that I was lucky to even have a trucjk in spite of my reservation.
SHELLEY BThe man who rented the U-Haul was terribly rude and loud. He rushed and changed the price several times !
shabriel sTrailer was clean, like new, pulled well, pickup and drop off was extremely easy and customer friendly!
Bradley CLarry was friendly and the truck was ready when we got there.
Kelly R