If I could give this zero Stars I would. I spent thousands to move from top of state to bottom..uhaul Royally messed up to where I'm filing complaint with BBB and consumer affairs. First, they didn't have my truck waiting for me and made me drive an hour out of my way to get a new truck in the pouring rain which made my movers delayed. Then when I got to the second location, it wasn't ready again! They couldn't get the verification to go to the next page, then the codes didn't work and than made my movers cancel on me. Also didn't have the dolly I paid for. No one ever called to apologize knowing I spoke with someone at least 5 different times. Terrible!Ashley B.
Customer Reviews for Discount Mini Storage of St Johns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need to open on time as stated on the front door and adEarl L.
We used 26 miles. 22 of those were getting and returning the truck from another town than the one where we used the truck to move 1 mile down the road.Ella M.
Customer did not leave a comment.Marc M.
Customer did not leave a comment.Richard B.
Nothing really to improve upon. Keep up the good work.Christopher S.
Customer did not leave a comment.dale L.
Customer did not leave a comment.Ethan W.
I was quoted price of $29.95 - Location refused that price!! Still priced and charged wrong. Received 4 different invoices. Just waiting to see what hits the bank now. I will never do business with UHAUL again or that storage unit. I will definitely share this experience with all I know.Pam G.
Customer did not leave a comment.sara H.
Customer did not leave a comment.Dorothy M.
Very convenient location since I rented a storage unit at this same location.Janice V.
The manager was very helpful and knoweldgeable. Would go back to this location and send my family and friends their. Thank you so muchJENNIFER C.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.GRACE S.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Grace S.
Customer did not leave a comment.James M.
Customer did not leave a comment.Jennifer Z.
Customer did not leave a comment.GEORGE W.
Customer did not leave a comment.CINDY H.
Customer did not leave a comment.KEITH B.
Customer did not leave a comment.JIM T.
Customer did not leave a comment.DARREN B.
Customer did not leave a comment.JODY W.
Customer did not leave a comment.Stephen D.
The online and phone support was terrible, was on hold for more than hour, not helpful and very frustrating. The online reservation doesn't allow to select a pickup time or select a rental period greater than 24 hrs. Once I got to Houston Run Storage, everything was great and the gentleman onsite very professional.JOSH F.
Customer did not leave a comment.JOHN W.
Previous renter smoked in the truck. I'd suggest a no smoking policy for the vehicles.BRIAN F.
Customer did not leave a comment.WILLIAM R.
Houston Run Self Storage was a pleasure to work with. They called me shortly after making my reservation to confirm everything; which was very nice. Really nice to work with. The only issue I have (which is not with Houston Run Self Storage) is that the price of the rental was too high. Obviously, as a customer I'm responsible to fill up the gas tank (which I did), but how a $19.99 rental turns into almost $130 is amazing to me. I selected the hazard insurance but $.99 per mile is too high (particularly since the customer is paying for the gas). Next time I will look for an alternative (i.e. borrowing a trailer). Thank you.Luis R.
I have rented Uhaul trucks several times in the past...and this was by far the easiest and most enjoyable. Dori was wonderful at Houston Run. She was so nice and really made things easy. Thank you!Therese H.
Customer did not leave a comment.PHILIP R.
Customer did not leave a comment.Jeff H.
This place was hard to find. Personnel on the phone were very helpful, but they had trouble finding it. The address shows at 2 locations on Google. Need some amount of directions to find itRobert W.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.ROBERT B.
24/7 drop off was great. Prompt service upon the next business day and very friendly.LAURA B.
Everything went smoothly!!ALICELYNNE W.
She faced a dilemma as far as the computer system is concerned but worked diligently to try to fix the situation. Very helpful and kind.SCOTT B.
Customer did not leave a comment.JAMES M.
Very clean and new w restrms and coffeeALICELYNNE W.
Customer did not leave a comment.OCTAVIO R.
Customer did not leave a comment.