Customer Reviews for Diva Petroleum
(U-Haul Neighborhood Dealer)

Rating:

1.0

Our UHAUL had been in an accident in the morning and we were not informed so when we showed up at 3pm (our scheduled pickup time) there were no trucks available. We ended up having to drive 40 minutes in the opposite direction to pick up a truck in a different city. On top of that, they charged me for going over the allowable KM even though the only reason we went over is because I had to drive to pick up the truck from a further city.

Rating:

3.0

Location is ok, the attendant was alone. The trailer had a foot of snow in it. They would've taken an hour for them to clean it and I was ready to go. Cramped parking space. Trailer towed fine

Rating:

1.0

Myself and others waited over 45 minutes for your system to process whatever it needed it to, when I returned the rental there was a crowd waiting experiencing the same thing

Rating:

5.0

Thanks

Rating:

1.0

Why did u charge me 10 dollars more ????

Rating:

5.0

Small thing - the window roller was missing the handle. Just hard to roll up and down. Great customer service!

Rating:

3.0

The truck was stuck in a ditch The door wouldn’t open because it was frozen And we found dirty diabetic strips and needle heads in the truck

Rating:

5.0

You need toner in your printer so a customer can read contract.

Rating:

1.0

Although the location is good, the U-Haul being located in the Esso gas station was very inconvenient. The worker would be busy with customers from the gas station, which would delay us getting the key for the U-Haul truck—a 36-minute wait. I had the truck booked for 6am; since we were driving all the way from Cambridge to Kingston, which is more than a 3-hour drive, we wanted to get on the road ASAP. We arrived at the U-Haul gas station to pick up the truck at 5:50am, thinking that would be more than enough time to get the keys. The employee would stop with us and tend to his gas station customers who were getting gas. We got the truck keys at 6:37am. By the time we found the truck, it was already 6:50am. The wait time was ridiculous, which is why I had a bad experience at this pickup location. The truck itself was fine. I would not recommend this to anyone else.

Rating:

1.0

Its winter and snow season, but I received van with all season tyres which lead me to stuck in snow and struggle to out myself for 3 hours. Worst service and worst customer support

Rating:

3.0

Have problems backing up the trailer and there was no one to help. Was told to put it around the side and that was it. Struggled doing so. Was just lucky the trailer was light enough for me to get out and push the rest of the way.

Rating:

5.0

Make sure that the light connection works. The staff was easy to work with and they did not give us a hard time with the one light not working

Rating:

5.0

Everything is good at the location the people there is really friendly and are really helpful

Rating:

5.0

headlights not working one headlight burnt out one headlight does not shine on the road

Rating:

5.0

Looking over the truck between customers. In the cab of the truck there was a water bottle and tissues on the floor and garbage in the passenger door

Rating:

3.0

Truck was blocked in on arrival. Very cold morning so things were frozen pretty good. Associate was able to help get truck out, warmed up, cleared and back box door unfrozen.

Rating:

1.0

It was highly disorganized. They charges me twice and I called them to dispute it. They said they’d call me back then charged me a third time.

Rating:

4.0

Decent experience. I did as much as I could thru the app. When I came to pick up the truck, there was a lineup of others renting at the same time, which took over 1/2 hr to get thru and get my truck. I could not extend the reservation to compensate for it. I brought the truck back 1/2 hr late, and was not charged extra. All-in-all, it worked for me.

Rating:

3.0

Truck was in a lot of snow and hard to get it out of the space. Took a lot of back and forth

Rating:

5.0

Everything went on as planned !!!

Rating:

3.0

Long wait for service. Not enough staff available.

Rating:

5.0

I am rerenting the same Uhaul and location Saturday and Sunday !!!

Rating:

1.0

Horrible employees

Rating:

5.0

Best people to deal with

Rating:

5.0

Quick & Efficient

Rating:

2.0

When I went for pickup the guy gave me the key and said he didn’t have the time to help with the inspection or showing us where the truck was. For drop off I was told just leave it and I’ll email you a receipt in 30 minutes he’s too busy to inspect the truck. It was my first time using u-haul and it was not a pleasant experience.

Rating:

5.0

Great customer service

Rating:

5.0

The guy in the gas station office was unbelievably friendly and helpful

Rating:

4.0

I stopped using this location because it took so long to process the order and I did not like waiting next to all the drug paraphernalia. The new building has cleaned up and seems to be making a real effort.

Rating:

4.0

The staff member was very helpful and courteous.

Rating:

5.0

The entire process was quick and easy - from online reservation, to pickup. This location is a gas station and convenience store as well, but that did not distract from me receiving immediate attention at pickup - quick review of the rental details, sign the contract, and go. Drop off was even faster. No paperwork, just drop equipment, touch base with attendant, and leave. Receipt comes by email. Payment by card on file.

Rating:

5.0

No issues with dripping of the vehicle

Rating:

2.0

First off I wasn’t able to get the trailer I wanted in another location because it was stolen. Then I was redirected to this location. Showed up and they didn’t have it either even tho I reserved it. Was forced to take a smaller unit. Inside was still all dirty had to sweep out. Checkout took way too long only one guy working this location even tho 5 people waiting to take the units they rented. Only saving grace was the price for the day. Otherwise a pretty poor experience overall

Rating:

5.0

This dealer is the best and very courteous too. Thanks. I am bringing my business there from now on .

Rating:

5.0

Friendly staff and quick service

Rating:

5.0

Agent was very supportive to those renting .

Rating:

4.0

I rented a trailer but the lights did not work (why I said no to question #2) so they found me a truck. And it worked out being about the same cost as trailer. They worked quickly to get this sorted. Truck was clean and ran well.

Rating:

4.0

Truck could be cleaner But it all worked out , thank you

Rating:

4.0

Continue with easy process

Rating:

1.0

When I first picked up the truck the guy charged my credit card $108 but upin returning the truck he had determined that I used less milage so the bill receipt which was sent to me was only $81. He told me I was going to get a refund for the difference but he didn't give a refund at all so I was over charged for the truck.

Rating:

5.0

Nothing - this Cambridge location consistently has product available in good condition, the staff are very helpful and the pick up and drop off processes are very customer friendly.

Rating:

1.0

My father had an argument with the clerk on the return of the vehicle because, "it was not filled up to the appropriate level". I had taken a picture of the gas tank- which showed it being 7/8 on pick up- and my father filled it up to that level on return. I am really disappointed by the service, and will not be returning to rent from that location.

Rating:

1.0

You can update your deposit policy online. Imagine my surprise when I showed up to find out I needed a $400 deposit. Never before have I needed that. And it was not communicated to me

Rating:

1.0

Your employee behavior was not good while i returned the vehicle. As well as water bottles and energy drink cans was in the cabin when i received the vehicle.

Rating:

3.0

Not enough employees. The wait time was unbelievable

Rating:

3.0

Very tight to get trailer dropped off due to all of the other units that they had

Rating:

2.0

The gentleman inside could use a customer service course. My husband was upset that they wanted us to pay extra insurance which we still do not agree with. Your vehicle your insurance. However, he was rude and seemed bothered. The gentleman outside on the lot was friendly and helpful.

Rating:

5.0

Nothing, everything went great!👍

Rating:

5.0

In the service was awesome from the customer reps. Inside the back of the truck was a little dusty and dirty but other than that everything was great

Rating:

4.0

It was a great experience. The Service Representative was kind and friendly. The vehicle was in excellent shape and smelled brand new. There’s nothing like the smell of new. I was also glad it came equipped with A/C.

Rating:

4.0

I would rent it again

Rating:

1.0

At this location, they only focus on the gas station customers. As a uhail customer you have to wait so long. The equipment was very dirty and smelt horrible. There was it was garbage in the truck, including used plastic forks, food crumbs, leaves a d dirt. I would never use this location again. It is way too time consuming for such a simple pickup.

Rating:

1.0

Get organized! Truck had left over paperwork from previous rentals inside Truck was missing the equipment I reserved

Rating:

3.0

Clerk wasn't very clear about cost. Fuel tank was not where it should have been when I got the uhaul. Was a bit of a drag process. On the positive note I like how I was able to rent it late at night.

Rating:

4.0

Efficient- out and in

Rating:

1.0

Truck was dirty. Didn’t have our fridge cart tool Forever to pick up as they kept stopping and then tending to other customers instead of finishing ours. Didn’t even show us where the truck was. Frustrating