Customer Reviews for Diva Petroleum
(U-Haul Neighborhood Dealer)

1,109 reviews

22 Concession St   Cambridge, ON N1R2G7
(Ainslie St S)

(519) 740-8993

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 8:30 am - 7 pm

Services at this Location:

Contact Us

(519) 740-8993

22 Concession St
Cambridge, ON N1R2G7
(Ainslie St S)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 8:30 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Adelaide F. 
Rating:
2.0

Attendant was rude and careless

yuri B. 
Rating:
5.0

Customer did not leave a comment.

Celia L. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Adrian T. 
Rating:
5.0

Customer did not leave a comment.

RoxxAnn D. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Customer did not leave a comment.

Nicholas F. 
Rating:
4.0

Service was on time and as expected.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

R U. 
Rating:
5.0

Back of the truck needed sweeping Swept out before return

Wayne S. 
Rating:
5.0

The only problem I had, is when I picked up the vehicle, the odometer was wrong. It had 43325 km but the paperwork had 43255. I caught it right away and they fixed the paperwork right away, so I got held up for another 20 minutes.

Ricky D. 
Rating:
3.0

Customer did not leave a comment.

Duncan W. 
Rating:
5.0

Customer did not leave a comment.

muhammad A. 
Rating:
5.0

Customer did not leave a comment.

Bernard N. 
Rating:
5.0

There should be a snow scraper in the truck I had to use my hands as there wasn't one provided and didn't have my own car with me

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
3.0

Customer did not leave a comment.

Brett F. 
Rating:
3.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

SOHEL B. 
Rating:
4.0

Truck was not available at the scheduled pick up time, we had to wait for the truck to arrive.

John C. 
Rating:
5.0

Amazing service!!!

Stuart H. 
Rating:
5.0

Customer did not leave a comment.

Murray M. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Judy M. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

The location we received confirmation at was closed at the time of pick up and we had to drive across town to a different location. Extremely disappointed!!!!!

Dale H. 
Rating:
4.0

Easy to deal with, quick, direct and no issues at all thank you was seamless.

Cooper P. 
Rating:
4.0

price was really high... i didn't realize that is was .89 / km... i had to drive to Delhi and back, so was very surprised to see the total. it wasn't updated to me the km cost. was NOT worth renting this truck, as this was way above my budget. very disappointed when i dropped the truck off. the person knew i was going to Delhi, so i would have thought he would have reminded me of the cost.

Andrew N. 
Rating:
4.0

Customer did not leave a comment.

LAURIE H. 
Rating:
5.0

Everything worked out so well at this location. The staff were so helpful and friendly. I loved that it was at a gas station so I could top up the tank right there!

KATHERINE B. 
Rating:
2.0

Horrible customer service. The 2 men running the desk were rude and wouldn't listen to me, raised his voice at me as well. Not customer friendly at all. Inwas late returning the uhaul and the man from the diva petroleum called me and when I returned he call, he ended up being rude to me again. I had had enough and didn't even want to return it there, but made my boyfriend come in. Very dissatisfied with customer service.

Krystal J. 
Rating:
4.0

Customer did not leave a comment.

Audrey A. 
Rating:
3.0

Customer did not leave a comment.

BRIAN F. 
Rating:
4.0

Customer did not leave a comment.

Rodrigo S. 
Rating:
5.0

Customer did not leave a comment.

Geoff H. 
Rating:
2.0

No help at site

Brook G. 
Rating:
2.0

Customer did not leave a comment.

Jeff A. 
Rating:
4.0

Customer did not leave a comment.

Anil M. 
Rating:
5.0

Great online experience

Jorge A. 
Rating:
2.0

The man who lent us the vehicle was nice but the vehicle itself was filthy. Looked like it hadn't been cleaned in a while and there was a dirty mask on one of the seats. Unfortunately I don't think I'd rent one of those from there again.

CORY F. 
Rating:
4.0

This location was almost 20 minutes away from my home, I requested to pick up the vehicle from nearest to my home, but I didn't get it, otherwise very good customer service by the booking agent/cashier.

Sarbjit G. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
1.0

I picked up the rental truck after a 30 minute wait. It had no. Brake lights tail lights or signal lights. This was very dangerous and nerve racking to drive. There was no walk about the vehicle to check anything and I would not recommend this pick up place

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

Colin M. 
Rating:
3.0

When I place an order with Dolly's - I expect there to be dolly's available. This was incredibly inconvenient.

Kevin B. 
Rating:
3.0

The customer service received was above par, especially at drop-off. The gentlemen at the counter were both patient and super helpful. I would most certainly recommend this location to a friend!

Lorianne F. 
Rating:
4.0

Everything was good.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Gustavo D. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Adrian T. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Location should have completed my order at location instead of making calls to office. This location gave phone number of who I should call and setup time schedule.

ROBERT W. 
Rating:
3.0

Remind your depots to clean the trucks. My rental was filthy inside.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Louise H. 
Rating:
5.0

Customer did not leave a comment.

Raymond V. 
Rating:
1.0

Truck was not clean, leaked oil on my driveway, I also filled up gas at this location when dropping it off, they called me and claimed it required more gas ($30 worth), I told the attendant this is incorrect. I told them I'd come down and check they said it was only $12 worth of gas so I accepted the payment but I do do believe this was the case at all! They just ripped me off! Terrible customer service and a bad overall experience! This place should be written up and have someone from upper management contact them.

Ken E. 
Rating:
5.0

Great staff, great product and excellent location !

Matthew S. 
Rating:
4.0

Overall great experience!

Carey G. 
Rating:
5.0

Fast clean and friendly service.

Craig M. 
Rating:
2.0

This location is the worst the counter for uhaul has all these things for drugs bongs and pipes. They only tall to you in between the customers buying from them you have to wait until they finish. I rented a 26 ft truck with barely any brake pads!! I advised them of this as well. It's in a neighbour that really does not feel safe as well. I will never rent from this location again.

Marilyn B. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

Customer did not leave a comment.

tim T. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
2.0

The store is cramped and busy, and with the one employee both doing uhaul rentals and tending the til for gas etc it took forever to pick up. Also, mask laws were not being followed by the employee as he wore no face covering at all.

Michael L. 
Rating:
1.0

Find a new location, it was slow, dirty and way to crammed for the current environment.

Brad C. 
Rating:
5.0

Prompt and courteous service - equipment was top-notch!

Elaine R. 
Rating:
4.0

When I was using the online check-in. The internet agent kept hanging up on my backup person. Also, be upfront about the requirements of having another person needing to confirm you.

Shawn Z. 
Rating:
3.0

Customer did not leave a comment.

Rick W. 
Rating:
3.0

The space is very tight and busy, with no separation between uhaul rentals and gas station customers. Our reservation time was 10:00 and there was a line-up of people waiting who couldn't get their vehicles from other locations, so we waited 40 minutes past our reservation. There was no where to stand. People kept coming in to pay for gasoline or buy lottery tickets at one counter and we were shunted off into a corner to wait, and still got in people's ways. Also, computer reservations should be staggered slightly to avoid line-ups.

Jonny S. 
Rating:
5.0

Service was perfect. Vehicle was clean and in excellent working order. Will definitely use them again!

Elishia C. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

the counter staff where very helpful

Tom M. 
Rating:
5.0

Customer did not leave a comment.

cheyenne D. 
Rating:
2.0

In this time of Covid, the simplest of precautions is to make sure the cab is clean for the next rental. I took pictures when I picked it up and it can easily see that no attempt of cleaning was made.

Mark S. 
Rating:
4.0

Cost per mile/Kilometer is too high.

Earle B. 
Rating:
3.0

Customer did not leave a comment.

Jose M. 
Rating:
3.0

Customer did not leave a comment.

Fawzia K. 
Rating:
1.0

The gas station attendant was busy with other customers and I had to wait while he continually dealt with new customers as they came in. I had to hook up the trailer by myself and I hurt my back lifting the tongue up.

Paul R. 
Rating:
1.0

Was charged $152.11 from my Mastercard but my paper bill states 111.71 Will be calling to dispute charges if not refunded, and then will proceed with lawyers

Roy T. 
Rating:
5.0

Although it was not detailed clean inside it was acceptable. The counter staff are really helpful and I will rent from them again,

Tracey B. 
Rating:
5.0

Customer did not leave a comment.

GERARDO P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

All trucks should come with full tank of gas which should be returned as a full tank of gas. This truck came with only a 1/4 tank so I had to stop to get fuel almost immediately - that's annoying. thank you

derek S. 
Rating:
3.0

Staff was super nice and polite.

Chris T. 
Rating:
5.0

Thr gentle man that helped us when we picked up our trailer was amazing. Our 4 way light cords were not working and he tried everything he could.....would recommend this location

Ashley C. 
Rating:
4.0

Customer did not leave a comment.

Danyelle O. 
Rating:
1.0

Too busy to greet or ask what a customer needs.

Prashant D. 
Rating:
1.0

Crowded and the one employee was not wearing a mask

catarina T. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Very clear and great communication, super fast transaction between getting keys/ dropping off. Store owner very pleasant and informative.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Miroslav P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo B. 
Rating:
3.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Location did not have my booked vehicle. Attendant was rude. Went to another location and they also did not have it. Found it at a 3rd location and was not given extra time for my trouble. No gas in the tank.

Sean M. 
Rating:
5.0

Great experience!

RYANJ S. 
Rating:
3.0

Just the sketchiest little gas station ever. I was signing contracts on-top of a bong display cabinet

Cole V. 
No reviews have been submitted for this location.

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