Customer Reviews for Diva Petroleum

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Diva Petroleum

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ADAM W.
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Had to tell this location my gas tank was full when I brought it back/prove it to them. And wasn't easy.

Angela C.
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Not organized...booked dolly equipment was not available...no scraper or windshield washer fluid in the truck, so I couldn't remove the snow and frost on the windshield, making me late to my own move!

Catherine A.
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Customer did not leave a comment.

Daniel G.
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Make sure you have requested tools aka dollies

Charlie V.
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Customer did not leave a comment.

PAUL S.
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Didn't go in. Did online drop off (which was awesome)

Natalie E.
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Awesome experience overall - they were well organized and friendly during both check in and when returning the vehicle. Can't beat the price. I've booked a truck at this location 3 times now because it is always reliable. Interior of truck wasn't squeaky clean (not that I'd expect that) but bring hand sanitizer or wipes if you're concerned about such things.

Duane N.
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I had reserved a dolly and some blankets/pads only to find out when picking up they didn't have them. They should have called before it was to late....and that's why I didn't rate excellent. Every other aspect met expectations.

JOSEPH M.
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Nothing

Daniel B.
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Customer did not leave a comment.

Andre C.
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Customer did not leave a comment.

Melanie M.
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Good morning. The gentleman at the counter was wonderful. Very friendly. I would definitely do business with him again, but not sure if I'd rent from ubaul again. We picked up our rental on Wednesday night, in order to be able to load it up early. Thursday, it rained all day, so by the time we go keys to our new home (5pm thursday), our boxes we all soaked. Water muct have been leaking inside the tru k all day. So now it's 6pm, we are unloading wet soggy boxes trying to be careful, and can't see inside since none of the cabin lights work. Hopefully you take this truck in for some much needed repairs so no one else has damaged property. Thank-you, Melanie

Moira D.
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Very friendly customer service.

NATHAN B.
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Customer did not leave a comment.

Anwar D.
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Customer did not leave a comment.

STEPHEN W.
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Customer did not leave a comment.

Raymond V.
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I would be nice if the attendant would have explained the workings of the trailer. Making sure the renter would fully understand it.

frank D.
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Everything was great! Faisal, at Diva gas , was very helpfull and quick . Thank you

Michael F.
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I paid and rented for a furniture mover but the location didn't have any, they gave me a dolly which didn't work but still charged me.

Bradley S.
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We booked a furniture dolly on line and they did not have one when we picked up the truck. Their excuse was "that always happens with on-line bookings." That was a BIG problem for me.

Yvonne L.
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The men were very helpful and polite. This is my favourite location

EVELYN B.
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The pick up and drop off both went smoothly and in great time

riteshkumar T.
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Customer did not leave a comment.

George T.
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Customer did not leave a comment.

Mike P.
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Customer did not leave a comment.

Cameron M.
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Customer did not leave a comment.

Donald B.
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Customer did not leave a comment.

Mike P.
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Great experience. Will rent again soon.

Sana K.
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Customer did not leave a comment.

Douglas W.
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It worked out beautifully. Pleasant and efficient staff. Thank you.

Thomas K.
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Customer did not leave a comment.

Scott S.
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Best uhaul renting experience I have ever had to date.

MOSTAPHA Y.
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Customer did not leave a comment.

Brian D.
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Customer did not leave a comment.

SAMUAL L.
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Nothing it's a great location!!!!

Denise S.
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Customer did not leave a comment.

Adrian L.
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Customer did not leave a comment.

Joan S.
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Friendly Service. As the vehicle I was going to rent was not returned I was given a slightly larger one for the same price. The only thing I suggest is that the rates should match what you quote online. Knowing that gas or milage differ.

Michael B.
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Customer did not leave a comment.

jack D.
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Will always go to diva petroleum location as they always have the best service

Tiffany C.
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Cleaner cab

Glenn G.
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Customer did not leave a comment.

Thomas A.
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Customer did not leave a comment.

Shane T.
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They trick you to charge more, and if you refuse to pay the extra insurance they have a new face to show you.

Andrew V.
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The truck was disgustingly dirty which is completely unacceptable with how it is now days. Diva is disgusting and run down, never will be using again.

Joseph K.
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Ensure van is clean upon pick-up.

Quan N.
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Customer did not leave a comment.

John M.
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Guaranteed truck was not available for pickup and calls and emails to UHaul go unanswered

Gary H.
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Customer did not leave a comment.

Donald B.
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Customer did not leave a comment.

Peter R.
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Have the right truck that you reserved.

Terry S.
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Customer did not leave a comment.

EARLE B.
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Your rate per Km driven is too high.

Hannu P.
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I don't think there is anything to improve - customer service in this location is outstanding, it could not be any better!

Linda D.
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Pick up and drop off was quick and easy. I pre-registered online and everything went very smoothly!

Gary H.
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All was great

Angel O.
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Truck was in desperate need of maintenance and repair.

Allayna M.
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The man who fulfills the Uhaul orders is phenomenal in the area of customer service. He went out of his way to call me multiple times to ensure there was clear communication about the drop off time and equipment included. Highly impressed!

Atheer K.
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Customer did not leave a comment.

Catherine B.
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In the past, I have rented trucks and dropped off at the closest location. This time, when I am being charged by the km, I am told at pick up that there is no choice and that I have to return the truck to that location (which is 16kms further than the closest location). I even looked all over the website to make sure that when I was reserving the truck, there was nothing saying that I had to return the truck to that location. There was a fine print writing at the bottom of one screen when I was confirming that said that I agreed to pick up at Diva location. That would be the place to write that the vehicle has to be returned to that location. Seems like a money grab when my other experiences have been good.

Rick S.
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Provide and confirm the equipment requested. I had great difficulty getting the specific equipment required (despite advance booking) so I could meet physical limitations. The on-line system failed me completely. Fortunately this location had the equipment I needed available and went above and beyond working with U-Haul to make the necessary last minute changes. As a result my move was successful and much less stressful.

NATHAN D.
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Customer did not leave a comment.

Jessica H.
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You should revoke this store as a uhaul dealership... they are horrible with customer service ... used this location twice... NEVER AGAIN. Two times is enough chances. They treat customers like garbage.

Vinesh K.
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Very quick service and nice people

marius R.
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Customer did not leave a comment.

larry C.
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Always available when you reserve it.

Omar A.
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Customer did not leave a comment.

Nathan S.
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Staff were efficient and friendly. Completely painless experience

Jennifer C.
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The staff was very friendly and courteous. Will rent again from them.

Jason S.
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Best place to rent, almost alway available. Good group of guys

Joel D.
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Customer did not leave a comment.

Kevin E.
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Customer did not leave a comment.

Rosalind G.
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The person at Diva was awesome, so chill and kind. Best U-Haul experience yet, and I've had a lot.

Michael M.
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Customer did not leave a comment.

Sebastien M.
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Customer did not leave a comment.

tom M.
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Customer did not leave a comment.

JOSH K.
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Used face mask was left on the dash. This location only has one employee who is trying to juggle the gas station, convenience store and uhaul all at once. Took too long to get my truck.

Douglas M.
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Customer did not leave a comment.

Brad S.
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I keep doing the pre check in with my driver licence scan and other information and yet I still have to wait at the uhaul location for 20 to 25 minutes while they enter all of the information in again! Its the 2nd time its happened, once at this location and once at the brantford location. It seems communication to your partners is lacking to say the least.

paul P.
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convenient, clear and honest service. all good. thanks1

Susan M.
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You should be clear on your website that the 6x12 ft utility trailer with ramp is less than 5 ft wide at the gate. We barely got our XUV onto the trailer.

FRANKJOHN R.
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Drop off was great....fast, friendly and courteous

Rick A.
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Customer did not leave a comment.

James K.
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Customer did not leave a comment.

DAVID N.
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This location is awesome! The staff here are very friendly and helpful, and the gas station itself is excellent with great prices. It's worth traveling to this location!

John D.
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Customer did not leave a comment.

Andrew M.
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a slight wait for pick up

Vanessa L.
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This truck was absolutely disgusting. The truck had absolutely NO oil in it when we picked it up, literally none. We had to stop and buy TWO quarts of oil and the truck could have taken another two quarts. The truck was filthy dirty. It's pretty ridiculous that you make a statement saying you're going out of your way to disinfect your trucks during COVID 19 when this vehicle was disgusting. I work in film and rent trucks for a living - never have I had a worse experience.

tom M.
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Customer did not leave a comment.

Christopher K.
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Battery not maintained or charge issue

LARRY C.
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Very friendly, no nonsense, equipment was there as promised. Thank you !

Michael G.
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Customer did not leave a comment.

Joe V.
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Customer did not leave a comment.

Joe V.
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Great services, friendly and knowledgeable. Rented a van for later this week.

Dana P.
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I was billed online, and then agian in store. So i paid double for the rental. And now have to wait for the refund.

JAMES B.
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Awesome Thanks ??

Michael G.
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Everything went smooth. I will definitely used uhaul again

Monika B.
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Customer did not leave a comment.

David B.
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Everything was done very well and pick up was easy. He was a bit confused as to why I was sent to Cambridge from Kitchener to pick up the truck but I just went to where I was told by the email.

Lindsay F.
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I needed the truck for an additional day and they made the process so easy.

No reviews have been submitted for this location.

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