Don't need to improve anything it was great. Super friendly and helpful.Stefanie M.
Customer Reviews for Dixon Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All great, great conversation with the lady that manages the location 5 âï¸ âï¸âï¸âï¸âï¸ ( Star) To herJEFF S.
Charity, at the front desk, was terrific: friendly and professional and prepared for me to pickup the truck. She explained the contract and answered my questions. The truck had cigarette aroma and the radio volume was broken - couldn't control it accurately.. Nothing terrible but worth mentioning. I was very satisfied with my experience at this location and the truck.PETER J.
Customer did not leave a comment.LISSA B.
Customer did not leave a comment.Brad P.
Customer did not leave a comment.Noveli N.
Best experience I've ever had, great rental shop, highly recommend!ARRON D.
Customer did not leave a comment.Lily G.
PLEASE Make sure that the trucks are in good running condition, the truck I rented needed maintenance and was a little scared driving in the hwy. Also if the location does close during lunch make sure you have the hours of actual operation on the website and do mention the time is closed during the day for lunch and brakes.Mayra G.
Customer did not leave a comment.Jakob S.
Customer did not leave a comment.Daniel U.
Very friendly lady who helped megreg L.
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.Ronald C.
U-haul called my house instead of my cell. I was not told of the change of pick up location! No text or email. WHY would they call a house instead of the mobile number!!!!Maria L.
2nd time I've used this location. The employees were knowledgeable and professional both times! Excellent customer service!Jacqueline B.
nothing it was outstandingTim M.
I will likely never use Uhaul again, as it makes no sense that I have to pay for 2days of rental use when I only had the vehicle for approx. 5 hours.Mark H.
Making it easy for customers to return equipment to other locations instead of bringing it back .Dexster S.
The shifter was broken and the truck was covered in mud, the saving grace was the customer service from the lady at the front desk.Stephanie S.
Customer did not leave a comment.Jose L.
Nothing at all! The staff at the dixon location were very sweet! Had a great conversation as they checked the truck out, and left feeling very happy to use the service and meet the staff!Tyler P.
Customer did not leave a comment.TERRY P.
THESE FOLKS TREAT YOU JUST LIKE FAMILY!Larry P.
Customer did not leave a comment.Sandra G.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.Dave W.
Friendly, courteous, people available to help you with your moving needs.RUSSELL K.
Van was very smelly! Smelled like old food was left in side the cab. I had to drive with the windows cracked the whole trip because the smell kept coming back every 10-15mins . No issues besides that.Joshua W.
Replace the the accelerator/gas pedal return spring with a stronger oneWILLIAM H.
Customer did not leave a comment.Debbie F.
Was scheduled to drop off on Vaughn street storage. Guy was super rude and unhelpful and said to take the truck to another location. I did and that location was closed. Called the guy back and he said to take it to a third location. Told him i dont Want to drive around all day and he said sorry but go to the next spot. Thankfully this location helped me and he was very nice. Very frustrating that no one informed me that Vaughn street would not be accepting trucks and turned a 10 minute task into an hour long problemCarolyn B.
Customer did not leave a comment.Stirling P.
Fabulous, wonderful couple. Warm and inviting with great friendly service.Stirling P.
Very nice folks.CLEMENTE E.
Customer did not leave a comment.DEANGELO T.
No need for improvement, All went well. Thank you so much for great service!!MARLO M.
Customer did not leave a comment.Anita S.
Very helpful in trying to solve the issues we ran into even though it wasn't his fault.Danny K.
I did not like the attitude of the attendant. He was rude. Other than that the U-Haul truck itself was great.MICHAEL A.
Picking up rental in same town u live in is preferredDEBBIE K.
I arrived at 9:50, the storage office was not open, so I decided to come back later. When I arrived at 11:00 AM The attendant initially declined my reservation stating â€˜ you can't take that truck, it's going out today.â€ â€œ You should have been here at 10:00â€. I was stunned. I had packed up the house (family of 4, including a preschooler and a toddler) and movers were on their way. Finally a gentleman came from back office and fixed everything, but I received no apology. Terrible service with no regard for the popularion they serve. Ready to deny a paying customer a moving truck that was reserved right in the middle of a move.ERIN F.
Customer did not leave a comment.EFREN M.
Customer did not leave a comment.BRANDIE C.
Customer did not leave a comment.MITCHELL C.
Super nice people!CHRIS W.
What you can do to improve this location is hire another manager. This man is so rude he actually hung up on me after I called him to inquire about the gas charges. I have spoken to him before on the phone and he is always very rude and even when I went in to pick up my truck he was not willing to do anymore than he absolutely had to. I'm trying to file a complaint against him and I can't get anyone in the right department I keep getting shifted everywhere. This is not the first time I've heard about this man's attitude and how rude he treats his customers. You really need to have A talk with him or replace himCHRISTINA T.
The service was fast and friendly! Will use again in the future!HEATHER J.
Everything was reasonable and everyone was friendly and professionalMIKE T.
Customer did not leave a comment.ROSALIND C.
This was FAST,EASY, AND ECONOMICAL. I was surprised with how quickly the process was and how extremely friendly the people were.STEPHEN O.
I'm very frustrated with the reservation process. I rented a 15' truck for pickup a at Dixon location that was supposed to open at 9am. However when my 2 helpers and I got there, we were told that our truck was not at that location but at another location which was supposed to open at a later time. This was very inconvenient as we had to find the new location and wait for one more hour for the new location to open. We wasted an hour in labor charges. However, during the hour we were waiting I called your customer service an Dee indicated we would receive a $ 50.00 credit for the inconvenience. I hope that this is true. ThanksJOSE T.
Customer did not leave a comment.GLORIA H.
Very easy and kind man.SIMONA I.
Customer did not leave a comment.HEATHER B.
Customer did not leave a comment.cassidy G.
The staff was super friendly. The truck was in great condition and did the job perfectly!Clifford A.
Thank you - everything went smoothly.KENNETH W.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.LUIS O.
Customer did not leave a comment.ANDREW H.
Everything was perfect. My truck was there ready for me and I even arrived early. Wonderful friendly staff. Everything went smoothly!!MARGARET T.
Customer did not leave a comment.Rosalia G.
Customer did not leave a comment.JOHN B.
The rep was very helpful. He even contacted me moments after leaving to let me know I had left property under the seat. Great experience.aaron F.
Not sureLISA S.
Drop box and external-gate after-hours parking.MATTHEW B.
Customer did not leave a comment.TRACEY G.
Customer did not leave a comment.ronald N.
Customer did not leave a comment.carla D.
Overcharged me and lied to me. I should have been only charged 40 for my trip but they charged me 99 the day if and another 92 the next day the day of return for an in town rental. I am suing. And reporting the charge to my bank.KATIE S.
Returned the truck with the correct gas even a little over the marked amount and was still charged extra for gas and was told it was not enough gas. Please charge people for what they use and not try to make a little extra on stuff like this .HERNAN G.
God bless their business. Thank you UHaul. Make America Great Again! Thank you ALL military veterans, retired military, and our brave active duty and military academy students!! God Bless you and Salute!William T.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.KEVIN R.
Very friendly!Tony S.
Nothing great people running itRenee P.
FIRST CLASS SERVICE.THOMAS S.
Excellent customer service.SAM K.
great, One of a kind serviceNELDA C.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.James S.
excellent serviceKimberly A.
Thank you for being so helpful. all of our questions were answered and contract covered.MARIA R.
Customer did not leave a comment.JOHN O.
Customer did not leave a comment.PATRICIA G.
personnel exceptional. Equipment well maintained. Planning a trek to West Virginia in a couple of months, will definitely use them.RICHARD M.
Excellent people and excellent service. BRAVO!Rajwinder S.
Customer did not leave a comment.Yehchen H.
Due to smoking of personnel, air freshening is needed.Jacqueline G.
This facility's customers service is by far the best I have uncounted in my years of doing business with uhaul. Gabriella and Eddie make a great team. I would recommend this facility to all.EDWIN A.
At first I was bummed that I didn't get a truck in Davis. In the end, however, getting the truck from Dixon turned out to be the best thing! Gabriella was really helpful.DAWN V.
Very friendly. Great overall experience.DANIEL H.
The place we dropped it off was outstanding. Including customer service but the coordination between the place we picked up the truck n trailer really sucked. The worst experience I have had in a very Kong time.VIRGINA F.
Customer did not leave a comment.LEONARD F.
Truck gas in truck was incorrect but taken care ofDANIEL B.
It was perfect.NANCY P.
Customer did not leave a comment.Nicholas F.
We were really happy with the customer service and the experience overall - everything was great. We have rented from this location several times and will continue to do so.David C.