Waited over an hour for the uhaul, size of truck was changed without notice, equipment wasn't ready, uhaul customer service was awful.Makenna Z.
Customer Reviews for DK Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very busy and only one person working so she had to keep going back and forth between us and other customers to get them checked out. Given the constant interruptions, she did an amazing job.Thomas A.
The truck didn't run well. The check engine light was on. The gas gauge didn't work so it ran out of gas. We never got a notice on the amount we had to pay in the end for the truck.CARLENE L.
Simply awful services and on-line scheduling. Had to go to multiple locations to pick-up the truck. I would likely not use U-Haul in the future as the on-line scheduling and the gas station pick-up site arrangements are whole fully disconnected from a scheduling and logistics perspective. My experience has negatively skewed my trust in the U-Haul brand.Paul H.
The clerk was friendly and helpful. U Haul had to be contacted to close out the contract prior to us getting the truck. Literally dropped off as we came to pick up.Brenda K.
I was pushed all over in getting this move a reality, but this location made it happen!!Jeff W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Blake M.
Didn't have the dollyheather D.
Customer did not leave a comment.Erik S.
Person at the desk was on their phone most of the time. At the time of pick up I was told multiple times that I was scheduled for the next day although I had the email confirmation stating my original pick up day. They managed to corr3ct everything on their end so I could pick it up on my correct date.Christian G.
Customer did not leave a comment.GAIL W.
The gas station was a little creepy! And the woman did not really know what was going on, or anything about the truck.JOHN S.
verry goodgerry K.
Very rude. Felt like I was bothering them. Sent me out with the key to the 15ft truck and said look for the # from the key. Had to ask where to find this # on the truck...this upset her. Inside of cab...dirty. Dropping off...told to park where it would not fit so I parked where it would fit and again...very rude and upset. I have rented over 20 hauls in the past few years...this BY FAR the worst customer service.Carla B.
Very hard to communicate with attendant. Could not find the truck at location had to drive around to another location to locate my rental. The truck was fine and did a good job.Steve P.
Customer did not leave a comment.Dave F.
It would be a little more convenient if the reservation for equipment was under the name of the person that makes the reservation, not the person driving the truck. There was confusion at the pick up location because the rental was under the driver's name, so it took a few minutes to sort out that they did actually have our reservation and the truck we reserved. The truck was not cleaned after the last person that rented it. The floor in the back was filthy with dirt and debris, as well as the provided blankets. The gas tank was 3/8ths full, but on the rental agreement it said the tank was 1/2 full, didn't really appreciate that discrepancy.Todd S.
I found out upon returning my equipment that several items should have been covered before leaving that location; not to mention, I was not given a printout of anything that stated requirements upon returning the truck. In her defense, she was the station alone and didn't communicate the best (in English).THERESA B.
First 2 vehicles in app couldn't be found. Desk clerk inside was sarcastic and said knew nothing about Uhauls. Finally called someone and got me key.Kent M.
Nothing, great equipment and great service!Tanya A.
Customer did not leave a comment.Wade M.
Spent an hour trying to get key, chat with U-Haull didn't respond. Call to U-Haul was helpful, had me unlock 4 lock boxes, no key in any. Went inside DK and she handed me the key...note we stopped in DK when we arrived and told her we were renting a truck, she just nodded and didn't say anything about having key. Very frustrating to waste so much time and she knew we needed the key, didn't even check on us...we were in plain view, so she knew we didn't leave.Steven P.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Samuel P.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Timm B.
Customer did not leave a comment.Darell G.
We had to bring the uhaul back as the back was filled with cat litter, pe, and poop! It was literally disgusting. I puked opening up the back. Completely unacceptableDANIEL B.
The transmission is going out in the truck.. we were wondering if we were goin to get to our destination and backmichelle D.
Customer did not leave a comment.DAWN D.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.GWENDOLYN A.
Customer did not leave a comment.Gerald B.
English barrierMarv H.
Customer did not leave a comment.Andrea B.
Your regional person (not the local location I am rating) called me to offer a free upgrade yo a 15' truck, but did not notify the local site, just told me to tell them. That resulted in 45 minutes of my waiting around while tgey figured it out. I coukd have taken the 10', but the guy who called me said he made the offer because he had other people needing a 10', so I didn't want to mess them up. The local owvners were very nice -- the woman offered me soda and coffee and a place to sit, and her husband came from home with their two kids to sort it out. We coukd have sorted it more quickly, but the guy who called to offer the deal wasn't answering his phone for a long time.Julie F.
We were given a truck and filled it w gas only to discover the back was locked. No one had the padlock code. The young man didnt know anything about uhaul rentals. Then got another truck. Asked for credit on gas.it took atleast an hour and a half to 2 hours!!!William S.
Customer did not leave a comment.Tammy D.
We didn't have any contact with staff at thus locationDanial S.
Very good services and good peopleKathline S.
The attendant was flat out rude and acted as if the order was an inconvenience. I will NEVER use that service again.sharon F.
Station attendant didn't know how to put in license number. My last name begins with a O and she kept putting in a zero, which the system say the license invalid. Took her 20 minutes to get it right.Nathan O.
Customer did not leave a comment.Michele L.
Customer did not leave a comment.DANIEL R.
Location owners made me change my drop off location and return the uhaul. My original reservation was set to drop off in new home town. Instead I had to return the uhaul to the pickup location and pay for additional gas to return it on top of the inconvenience of losing an hour of my day returning the vehicle. Overall very unhappy with my experience.Bradley S.
Customer did not leave a comment.carolyn D.
Choose a new pick up location, DK Petroleum is in a bad neighborhood and the clerk is not friendly or helpful. I was actually scared to leave my car there due to the unsafe neighborhood and afraid to return there to pick it up after dark.Brittney M.
Customer did not leave a comment.Marcus J.
Customer did not leave a comment.Kevin B.
DK is under staffed. My service was constantly interrupted while the clerk waited on other customers. Things did not get worked out until we got the regional manager on the phone. In the end things were resolved well but DK did little to help.Anthony A.
Customer did not leave a comment.JERRY W.
320.00 for 1.5 days 134 miles.. never againRebecca S.
Customer did not leave a comment.Aaron K.
the person helping at this gas station was having problems uploading D& her computer. I had to help her!., (while taking care of customers.) I was not sent the link for photos of the U-Haul until after we started moving. Stopped to take care of that & take photos of a dent that was already on Driver .side & scratches already on passenger time. Then, IT TIMED OUT. sent a message for another link, but,, NOTHING! Also could not sign paper on line for No accident or/incident -which we did not have either.Vicki G.
The service we received at this location was good, but the overall experience was lacking. We reserved a large truck weeks ahead of the move to a location close to our origination point and got a call a few days before the move to let us know there would not be a truck there for us and the solution offered was for us to pick one up in a totally unrelated location that would have added an hour of dive time before we could even begin loading. Unacceptable! Uhaul needs to improve the reliability of their reservation system.Andrew P.
Very helpful serviceBARBARA C.
I'm not one to typically complain. The service was really terrible, very little to no knowledge about the process of renting a uhaul. Did not have the extra items I requests i.e. furniture blankets.Roderick N.
Customer did not leave a comment.Flavio C.
Customer did not leave a comment.Molly B.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.Karl W.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Steven P.
easy to access, helpful staff.Peggy B.
Customer did not leave a comment.Christopher G.
Location owner are not customer service oriented, when I made questions they got upset about it. Not good to have this side locatilns on gas stations, there is not good training for themJonathan V.
Very easy and nice take caretodd H.
Service was very friendly and helpfulKenneth F.
The lady in charge of the rentals did not know the system or check-out process at all, so I had to figure how to do her end of the job on my own.James B.
Everything went great...easy pick-up and return! Thank you!Monica S.
Customer did not leave a comment.RICHARD T.
Customer did not leave a comment.LOGAN G.
Not clear where to park the vehicle and personnel was annoyed when keeping asked for instructionsHenry E.
Ordered the truck in Oshkosh and had to go to Appleton to pick it up. Also had a trailer for a vehicle which I then had to go to another place to pick up in Appleton. I cancelled that. The U-Haul trucks need cruise control when driving them 1800 milesRandy W.
Remind DK Petroleum to leave the truck keys in the U-haul boxes so digital pick up can be done without having to make face-to-face contact with someone in the gas station to get the keys. Great service by DK Petroleum in providing clean moving blankets!! Really liked the digital check out and check in process - super easy!!Chris N.
A dissatisfied customer here!🙋🏻â€â™€ï¸ Down to not having the appliance dolly that was confirmed that morning. The guy did give me a regular dolly for no charge though. How come it seems like all the U-Haul gas stations are the same culture people? These people are rude and no sense of customer service whatsoever! There seems to be no communication between you Hall and the place you're supposed to pick up from. They lack supplies and blame it on the company not sending them more. Regardless of everything and if you really caredâ€¦ Experience was a big fat zero! And I'm a really nice personâ€¦ It was all just very disappointingJennifer J.
The rental process was very smooth. The communication on which truck I was to use and where it was to be dropped off was lacking which caused some delay. They did follow-up with me to verify the mileage before the final billing as it was higher than I expected because I had to take a 2nd trip which I appreciatedRobert J.
Customer did not leave a comment.JOHN L.
Was just a gas station that happens to have UHaul attached to it.Johnnie J.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.Akili E.
Was third one I went to that day the online service was very confusing and would not I repeat not recomendTed Z.
Customer did not leave a comment.Roxanne A.
Very convenient drop off! It was nice to be able to fuel the vehicle at the drop off site, use the app to check the vehicle in, then drop off the key in a dropbox.Katherine K.
Customer did not leave a comment.David D.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Justen S.
Customer did not leave a comment.Kurt D.
Those guys at the gas station are so frendlyMarcos B.
Customer did not leave a comment.Loraine B.
Customer did not leave a comment.michael S.
Friendly servicemathew K.
Have the people learn how to use a computer it took a 1/2 hour of are time we had movers waiting we had to pay them I will need another one on Oct 26 th not sure I should go there again thank youpatty L.
Customer did not leave a comment.Virginia C.
The person at the register did not clearly know how to complete the drop off transaction.Sam L.
Customer did not leave a comment.mary J.
The initial "contactless process was horrible and slow". When I went in to the location, the woman didn't understand the problem I was having and tried selling me the same truck I had just reserved and purchased. The truck also didn't come with any of the equipment I ordered.Samantha D.
Customer did not leave a comment.Brandon F.