We had a big snow storm on Friday, I rented the truck on Saturday at noon. I was disappointed that there was no attempt to clear a path to the truck and that I had to walk through almost 2 feet of snow just to get to the driver door. The truck was covered in snow and there was no snow brush in the vehicle. I thought that should have been done before arriving to rent the vehicle, and not my responsibility to get it ready to drive. I had to spend an additional 20 minutes there just for it to be safe to drive. The actual cargo area had the blankets laying all over the place, I folded them and put them back where they belong as I was not using them. There were also screws and other debris laying in the area as well. It was pretty clear that it was not cleaned out after the last person drove it. I would never go back to this location as they made me feel like I was bothering them for getting a truck. Really considering never using U-HAUL again if they allow locations like this to rent out their trucks.Christopher R.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Appleton, WI 54911
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- 3.0 Average Customer Rating
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Our rental truck was dirty (inside cab) with a half drank soda in the cup holder, Truck drove OK considering it had 120k+ miles.David K.
Check engine light stayed on whole time I had vehicle. Wasn't offered a different one. Told to take a picture of dash and that I would not be responsible for anything that happened.Charles N.
Attendant spoke broken English, very hard to understand. He was not well versed in the computer operation. Truck was not swept (cab and box). Check engine light on. Hours were convenient. Below average experience.Carl P.
The gentleman taking in our truck spoke such poor English we couldn't understand him. We only drove the truck 11 miles. We told the man the check engine light came on before we went 1 mile down the road. We checked the oil and it was low so we had to put a can of oil in it to protect the engine at our own cost. They charged us $10 for gas and the needle never moved! Seriously 11 miles and charged us $10 after we took care of the oil to protect the truck!Albert E.