Customer Reviews for DK Quick Lube
(U-Haul Neighborhood Dealer)

925 reviews

10330 Northfield Rd   Northfield, OH 44067

(330) 405-6823

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(330) 405-6823

10330 Northfield Rd
Northfield, OH 44067

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

All employees were very helpful and friendly.

pamela B. 
Rating:
5.0

This was not my original drop location. My original was very far away. I called Uhaul and they were able to switch to a closer location and it didn't take long at all. It was so very helpful after a stressful day of moving

Jonathan S. 
Rating:
5.0

The ramp needs to be longer its to short which makes it way to steep. When you are trying to move something up the ramp that heavy its very difficult at that angle.

Michael H. 
Rating:
5.0

Very friendly and helpful staff.

pamela B. 
Rating:
5.0

Customer did not leave a comment.

julieann C. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
3.0

I paid for a mattress bag that was supposed to be with the truck and was NOT. The whole purpose of getting this truck was to move a queen size bed. Now the mattress is dirty from the truck. Thanks for screwing me and not giving me the mattress bag that I prepaid for.

Don C. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Good

Cindy F. 
Rating:
3.0

Maybe additional training. Rep was nice enough but seemed unfamiliar with return process - took 20 minutes.

Michael M. 
Rating:
4.0

N/A - did self dropoff/check-in

AMY S. 
Rating:
5.0

None at this time

Jeffrey B. 
Rating:
4.0

Location was late opening however I was able to meet my help timely.

Bryan S. 
Rating:
1.0

First representative I spoke with was extremely rude! She would not help me with the steps to get through of the app that wasn't working and rushed me off of the phone. It took me over an hour to get through the app that was not working with the help of ANOTHER representative to get my rental. I'm sure it's on record who i spoke to on 04/24 the first time I called in. She was rude and does not represent your company well at all. TERRIBLE TERRIBLE SERVICE!

Martina R. 
Rating:
5.0

Absolutely nothing. The customer service person was beyond helpful and accommodating. He was so kind and patient. Will definitely use and recommend again!

ALI S. 
Rating:
1.0

Shut your doors & close the business.

Terry W. 
Rating:
4.0

The experience was quite good. The owner was incredibly responsive, friendly and knowledgable.

David R. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Rich was fantastic to deal with. Took just a few minutes to turn in vehicle.

Kenneth B. 
Rating:
5.0

The app was very buggy - the verification process screen was stuck and took 15-20 minutes to verify myself. I was in a rush to get stuff up to a location and wish I had known it was going to take 30min+ to navigate the app and get the truck. Drop-off was fine.

Peter W. 
Rating:
5.0

super friendly, truck ready to go and running, just perfect

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Carley B. 
Rating:
1.0

I got charged twice for the truck.I will be calling.

Matthew L. 
Rating:
5.0

Staff is great.... they work very hard...will keep coming back keep up the great work!

ALEX G. 
Rating:
4.0

Courteous service

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Nolan P. 
Rating:
5.0

Shop attendants were very efficient, polite, and knowledgeable. I will definitely use this location again if ever in need of rental equipment of this kind.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

David was awesome, got me into a truck right away!

TIMOTHY K. 
Rating:
4.0

Customer did not leave a comment.

SATYEN P. 
Rating:
3.0

Online systems have more backup kept crashing and couldn't get checked in to take truck

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Tod K. 
Rating:
4.0

Only issue we had was that we paid for a dolly online and it stated that it would be inside the vehicle, ready to go and we never received one and I haven't been able to get my money back for the dolly. This honestly made the moving process a lot more difficult as we had to carry some really heavy boxes instead of using the dolly like planned.

Kyle D. 
Rating:
3.0

There is a sticker on the door that says uhaul but then you walk into an oil change place. Nobody was in the room/garage you walk into. Nobody greeted me. I had to yell and walk back through garage. The man working was nice and all I had to do was drop the key. Promptly received receipt on email. Was satisfactory.

Sarah V. 
Rating:
5.0

Customer did not leave a comment.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

Zachery C. 
Rating:
5.0

I will get all my rentals from DK Quick Lube! Excellent customer service!

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Great service

MICHAEL B. 
Rating:
5.0

Nothing, these people that work there are so helpful. Even topped off my oil.

JACQUELINE KAY C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
1.0

Member was not there at scheduled time. Had to call corporate office to get let into building and contact employee. Will never use that location or services again. Set a reservation but was still not able to pick up on scheduled time. Extremely disappointed.

STEVEN D. 
Rating:
4.0

Very friendly, helpful attendant. It would be nice if there were electrical harness connectors available to rent or purchase at a discounted rate -- I wasn't thrilled I had to spend $21 at WalMart for a harness connector I'll probably never use again!

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

JON T. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Dorothy N. 
Rating:
5.0

Thank you Rich for everything

LINDA T. 
Rating:
4.0

This location was fine. We didn't have any issues with picking up or dropping off here. However, I did order 3 dollys and they were not in the truck.

Kelsey M. 
Rating:
5.0

Allowed me to pick up early do to a personal scheduling issue, that was great!

Vanessa L. 
Rating:
5.0

I have rented from this location for many years moving my kids in and out for college. They are always very nice and it's always a great experience.

Emily T. 
Rating:
4.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
4.0

Having a mark spot where they want you to park the vehicle. Spoke to attendant on phone earlier in the day and he was so friendly and accommodating. I really appreciated that. Ithad been a stressful day.

Shelly H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Soma K. 
Rating:
5.0

Ordered appliance dolley and when I arrived it was not there. Also, still have not received the credit for dolley ordered and paid.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

katie S. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE V. 
Rating:
2.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

Daniel V. 
Rating:
3.0

The location was convenient, the truck met our needs, but did have a broken rear-view mirror on the passenger side. The return process needs some attention - I dropped off the truck the same day I rented it, but the rental stayed "open" until after I called U-Haul 3 days later to ask about a final receipt.

Martin P. 
Rating:
5.0

Great service.

PAUL L. 
Rating:
5.0

Great price and very friendly guys at this location. Very helpful! Fast and easy! Have used this same location at the DK Quick Lube for the past 7 years.

Emily T. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Great job!

MARCEL B. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Very quick process. Staff was great!

Joanna K. 
Rating:
1.0

I reserved a truck and they didn't have it when I came so I had to go a half hour out my way to get a truck not happy about it

BILLIE J. 
Rating:
5.0

Thank you.

Artur M. 
Rating:
5.0

Customer did not leave a comment.

sam B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

The employees were very helpful and friendly

Christopher G. 
Rating:
4.0

The app & online process takes too long

Dennis O. 
Rating:
5.0

Gentleman was friendly.

Jeffrey J. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Ericka B. 
Rating:
5.0

Nothing

Alfredos I. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Chelsea J. 
Rating:
4.0

My truck broke down so what should have taken me 2 hrs to complete on a Sunday afternoon ended up taking 8 hrs. A maintenance truck was dispatched, so I waited in the 90 degree heat for him to arrive to tell me what was wrong. I had to get several rides back and forth to return trick hours later after it was repaired. It ruined my sunday

Bill R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

The Gentlemen were very kind and friendly!

HALLE T. 
Rating:
5.0

No suggestions at this time.

MUATA N. 
Rating:
5.0

Customer did not leave a comment.

DIETRIOUS G. 
No reviews have been submitted for this location.

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