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Donya N
Customer Reviews for Docs Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well, but the person wasn't necessarily the friendliest.
JEFFREY BOver estimated the gas and then overcharged me
Shawna SLarry and his team were very helpful and went above and beyond
RYAN SCover on drivers side seatbelt that is movable to protect the skin on necks. It rubbed a sore on me without any protection. Thank you!
KARLA RThe trailer was great, the location workers were rude to my brother in law when he picked up and hung up on me when we were less than an hour late to pick up because we accidentally went to the wrong location. I’ve had great experiences with U-Haul before so this was a little disappointing.
Lucas SThe agent was very helpful. I appreciated his help.
JOHN AI returned blankets/pads separately from the truck. The employee assured me that he would process the refund for the blankets. I asked him for a receipt showing that I actually returned the blankets in case there was a problem processing the refund. He refused and said that a receipt wasn't necessary. I asked again and he said he was too busy to give me a receipt or write something up showing that I returned the blankets. I again asked for a receipt and he again said that he was too busy to give me a receipt and that the system would send me an email when the refund went through in an hour. I'm still waiting on that email, nine hours later.
AMANDA IDoc's had everything ready and waiting for me when I arrived. Truck was fine for my local move and the turn in process was fine and easy to do on my phone.
THOMAS BVery friendly service!
Paul KLove Doc's! Have used them a couple times before and will in the future!
DAVID LEverything worked amazing. I only wish UHaul would offer a winch add on. Lucky my brother had one that was heavy enough to pull the car up the ramps. Once we were on it was good to go.
BRANDON OIt was a 24/7 drop off so no personnel were available.
Joanna KI was able to back in auto transport into parking space upon return by myself. Some people would not be able to do so. However I did not ask for assistance and most likely would have provided if I had asked. Much better service and experience than I had experienced with U-haul at a different location in the past 10 days!
LARRY PI did not speak to anyone, didn’t see anyone… but the place was easy to find & get in & out of.
FRANCIS SWe were told to bring the truck back with the same amount of gas, which was noted on the ticket. It was brought back with 3/4, which was 30.00 dollars. You charged me more gas charges. Also, not sure what was cleaned for a cleaning charge. Other than that, thanks Mark
JOHNATHAN LWe used Doc's for our U-Haul needs for this years Show Choir season and they were THE BEST! Always super helpful and if I made an error with a reservation they gave me a call and made sure to make me aware in a friendly and helpful way. HIGHLY RECCOMEND! Will absolutely use them again next year!
JAMANDA WIssue with my Truck so I had to return it earlier I have requested refund but didn’t get any response yet. Waiting!
Muhammad USuper helpful people and easy rental/return process! Would 1000000% reccomend!
JAMANDA WReally great customer service.
EVAN LTruck wasn't ready. Seats were soaked with water because windows were left open and it had rained all day.
Terri SExplain better instructions, the app wasn’t loading at all so I had to use someone else’s phone for the app .
Natallia GFor pickup, the combo code to get the key out is corroded and it was really hard to read the letters and to turn the dials. It took quite a while for me to get the simple code entered in and get the key out. As far as the equipment goes, the truck was great! But I had prepaid for the moving blankets but was unable to use them as the sealed bag had some sort of water intrusion that appears to have been going on for a while. Through the condensation you could tell the blankets were wet and they smelled even coming from a sealed bag. I was still charged for the bags(since I prepaid) but would appreciate UHaul reimbursing me for those since they were unusable.
Amy DThere was pop spilled all over the cab of the truck. The cargo area of the truck smelled like rotting fish. there was no other 15 foot trucks available so I was gonna take it or leave it situation
ANDREW HMy nephew ended up taking the trailer back and had no problems, in fact they were very helpful to him and made it effortless. Thanks!
DAVID JVery easy pick up and drop off.
KIMBERLY MThe rental desk was tucked away inside another business but the arrows led me right to it. Staff was friendly and the truck/equipment was clean and ready to go. I'd have no issues renting from here again.
JAY BWe were able to drop the trailer off ahead of our appointment time without trouble. The location of Doc's Auto Clinic was extremely convenient and easy to unload and park the trailer.
CORD CVery good interaction. Thorough explanation. Did not push me to take out any extra coverages or add-ons.
ROBBIE LNothing more
Felipe SEverything went smooth and fast, great service. Will definitely go back if I need to rent equipment in the future.
mark aLocation is easy to find. Minimal signage makes it difficult to find a door to go in. Apparently a former car dealership, you walk through dark areas as signs direct you to where you check-in. As you approach the darkened sign in desk a motion-activated light turns on. Contract was not explained fully. No mileage limit was mentioned. I returned the rented track one day early, but I was one mile over the alleged limit and was billed for it. Very unsatisfactory.
JOHN ROnline/App drop-off was easy and seamless.
Samantha LI ordered a U-Haul from a different location, and that location did not have the U-Haul, so I was sent to this one. Terrible customer service-I asked if I could be compensated for this and he was rude and said "no we don't do that." The truck had trash in there from the previous person. I should get money back.
Madaline KGreat experience.
Doug BThe cab could have been dusted. The console was very dusty to the wipe. I was not pleased by being upgraded to a 15-foot truck. We were told that gas mileage was very similar but, that was not my experience while getting only 8 MPG with the bigger truck. We also had too much space and the cargo could not fill the space. There was lots of moving in the cargo and a couple items were damaged. We had some bungee cords but, I suggest if you are going to move someone up to a larger truck, you should provide strapping, ropes or some form of cargo containment. Other than the ramp, everything associated with a larger truck was a huge negative to us.
Mike PThe 4' x 8' cargo trailer we picked up was the cleanest piece of equipment we have ever rented. Doc's Auto Clinic reached out and said the trailer was available earlier than our reservation, and the process to take it off of the lot was handled quickly and professionally.
Dusti CClean vehicle and be friendly
Lisa RCommunicated well and friendly service
Karen Nno improvement needed
Edwin BThe crew at Doc's Auto Clinic made the whole process so simple. It was my first time renting furniture pads, and by the time I arrived to pick up the truck, they were already loaded in the back and ready to go. Very courteous and answered all my questions. Easy drop-off when the move was done. This was the best U-Haul experience I've had in all my moves. Thanks!!
Lori RFantastic! U-Haul was super clean & 24/7 pick up was straight forward. Zero issues!
Alexis WGREAT CUSTOMER SERVICE
ketan p