Your dealer is exceptional, she deserves a raise
Richard B.
Customer Reviews for Domain Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Laurie was great! Thank you!
Richard C.Put wheel blocks in trailers
Christine G.Very happy with experience from beginning to end.
JOHN K.Way to overpriced to add an extra day, not even considering I returned it the same day just later. Cost as much as the initial rental almost, I will never be doing service with you all again. Not the places fault but the company, the place was fine.
Kyle B.Laurie made the experience a very positive one! I will be back for my next rental needs.
Karen M.Was impressed with all the equipment for moving.
Albert M.Great location to get a truck, trailer, and moving supplies!
Laurie S.The owner at this location was very helpful. Very quick transaction.
MICHAELDAVID B.Everything went smooth. Thank you
DANA H.Excellent service & great communication!
RICKIE B.Laurie went above and beyond it was cold and snowing, to help me
GEORGE F.Representative was friendly and helpful and came in on their day off to help me get the uhaul done.
JUSTIN W.Super friendly and amazing customer service. Laurie was such a nice lady she helped and explained all the paperwork and checked and made sure we were hooked up right and overall she was such a sweet lady.
Ronald M.We were treated kindly and Lori was very customer friendly. Would recommend her to friends snd family.
DARLENE D.Laurie is super nice and helpful. I really like this location.
RYAN D.Very good service
Martin D.None needed. Your representative was extremely pleasant, explained everything clearly, very easy to deal with! Definitely will recommend👍🏽
Greg K.very professional and helpful
Rick K.Super easy to drop off, easy access, and great office communication.
RYAN D.Quick response, efficient, and person was personable. Nice to have drop off in Smethport.
Thomas M.Prompt and cheerful
Thomas M.Great customer service and very nice to deal with.
Paul B.Business wasn't open at 10am my scheduled pick up time even though their business hours state they open at 9. When they did arrive, they had to clean the uhaul from the previous user and go around and mark all the damage done by the previous user. It took an hour and half to get going from this location. This wasn't even supposed to be my pickup location. It was an hour away from my desired pick up spot. I booked the truck a week and half in advance and this location was the closest they could get!?!?
Robert M.Laurie was great and super helpful.
Russel S.very accommodating service!
Robert M.Great energy, enthusiasm and assistance. A wonderful experience especially in these times. Thanks for everything!
Orin J.Had some app problems when checking in. Wouldn't let me take a picture of the odometer and fuel gauge. It was just some kind of glitch and it worked itself out.
Lucas M.Dropped off on a Sunday so no one was there but the woman 'Lori' I spoke with was very nice!
rick K.Great customer service and staff is very friendly. They keep you informed of any changes needed and are very accommodating. Location is great and easy to find. Would highly recommend their services to anyone moving.
Dorette H.We ran into a little issue when exchanging our ball hitch. Lori was so helpful and let use some supplies. She was so nice. Would highly recommend her business.
Jacara R.Theres nothing you could improve the truck did its job well and the customer service was outstanding! Thank you guys for being there
Marc T.Great customer service! Will rent from this location again.
LAURIE S.Plow the driveway/parking lot.
ASHLY C.Great service! They have trucks, trailers, car haulers, dollies, and packing supplies.
Lauirie S.The only issue we had was the windshield wipers could have been better. It was raining and they kind of “bounced†across the windshield, not removing all of the rain. Other than that everything was perfect!
Dorothy K.Excellent customer service, flexible on hours to meet and pick up key. Would highly recommend.
Jeremy G.Very good went out their way to accommodate
Charlies D.Great costumer service!
Toby F.Lori was excellent> This is the first time I have used this location and will definitely come back. Lori was a pleasure to work with. She can out and helped me to set it up and make sure everything was taken care of properly. I was very appreciative of her efforts and will recommend her and her business to my family and friends.
John K.I pulled in and had tons of room to unhook. The lady even came in when they were closed. Very nice to deal with and perfect location. Easy in and easy out.
charles K.The staff was very friendly and professional. The rental/pickup process was handled quickly and the truck was clean and ready to go when I got there. Drop off was also quick and easy. I couldn't be more pleased.
John C.Great to have a U-Haul Dealership in town!
LAURIE S.Very friendly staff and great customer service! 10/10 would recommend!
Suzanne D.Lori was amazing! Super flexible with our changing plans during this crazy time. Couldn't have been nicer or more professional.
Charles S.easy to work with and location was convenient
Mark S.Great service, easy to find location.
Laurie S.There was nowhere to park except in front of garage bay door. Was so muddy we almost got stuck.
Michelle M.Lori did afresh job checking us out. Was very helpful.
Paul R.Lorie was extremely helpful and great to work with when checking out. Would recommend her and this site to others.
Paul R.Great customer service and assistance with anything needed
Corey M.Nothing! Amazing experience! Very professional!
Dawn O.Easy to find location. Good selection of packing supplies.
Laurie S.Excellent customer service. Convenient and easily accessible location. Would definitely recommend!
Dave D.I was not able to rate the drop off because I Did not participate.
roland C.very friendly and helpful staff.
Samuel R.Very professional, kind and inviting. Great people and great service
Ryan O.my only comment and it is for uhaul mostly i think the gas tank should be full when i pick the vehicle up and then filled up when i drop it off
John P.Great customer service!
JASON H.Manager here is very helpful and supportive.
susan M.Lorie waited for us to arrive for dropping off the truck and Dolly. She was very friendly and helpfull
Gerald G.I used the phone pick up method to get my Uhaul 15' truck. The truck was ready for me when I arrived as well as the moving blankets that I rented. We did a two day rental not knowing we would complete our move much quicker. I contacted the site manager who was very helpful. We were able to return the Uhaul early and cut a day off of our order. I did have technical difficulty returning the Uhaul through my phone, but called the 800 number and returned that way. Once again I spoke with the site manager who was wonderful every time we talked. I would definitely use this location again.
Our drop off location was excellent the staff were very friendly and very helpful will definitely recommend to friends and family
Tanya K.