My pick-up was scheduled for 8:00am. The young woman who manages the U-Haul operation at the garage was not there, and didn't arrive until 8:45 or 45 minutes after my pick-up time (I was told she overslept). No one at the location cared with the garage owner saying that it was U-Haul's problem. Once she arrived she didn't offer an apology, but showed everyone her dog that she brought to work with her. Unfortunately I had a time commitment to return rental tables and chairs, and I was 30 minutes after the deadline because of the U-Haul rep. Fortunately the party rental store was gracious and waved the late fee. I will definitely rent from U-Haul again, but from a different location.Rock K.
Customer Reviews for Dons Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Fredy Y.
None of the equipment we reserved was available despite the guarantee the website offered and the fact that we booked well in advance. This has been the case with every uhaul reservation I've ever made. What's the point in reserving equipment if you end up with whatever happens to be on the lot anyway?Jesse S.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.LINDA G.
Customer did not leave a comment.Rex J.
The Internet reception here stunk. It took us over an hour to pick up the truck and over an hour to return it. RIDICULOUS!!!! We had to take multiple pictures and they didn't want to send. The truck was only half full of gas and we returned it with one half tank and now you are trying to charge us 100 dollars for fuel. That is not right!!! Also, why isn't a place that rents not open on a Saturday in the first place? That has to be the largest moving day! I WILL NOT RECOMMEND UHAUL TO ANYONE!Cindy E.
When I rented the trailer I understood that it was rented BY THE DAY. When I returned the trailer early I expected a refund but was told no, no refund as I paid for THE TRIP. This was a one way trip.CLAIRE ELIZABETH M.
Customer did not leave a comment.DEBORAH M.
Two parts: I was depending on the 24/7 pickup. I had a truck reserved close to where I lived but they cancelled at the last minute and moved me forty minutes away. I needed to pick up at 8:00 PM. When I arrived, nothing worked. The app did not work, and there was a 98 minute wait time for help on the phone. The whole experience was a waste of time and I would stay away from U-Haul if you need to use the App. I returned the next day and dealt with this location in person. In person they could not have been nicer, better and helpful. If you are there during the day and do not need U-Haul on the app or phone, I would recommend this location.GARY H.
Customer did not leave a comment.RONNIE G.
The young lady who helped me at the counter was friendly, professional, . . . she made my day:)Craig P.
Customer did not leave a comment.ANGELINA M.
The phone service here was very poor and there was no local WiFi to connect to in order to complete my checkout process online. It took over an hour to check out.John D.
My issue is with UHaul and not the locations. Terrible customer service. I was contacted the evening before my morning pickup and told the pickup location was changed to a location one hour in the opposite direction I would be traveling. This caused MAJOR issues for me with the help I had secured for moving the next day. UHaul was impossible to reach and not helpful at all in trying to assist with this issue.JEFFREY G.
Could not do 24/7 checkin & was told by originating office to leave a note in key box with key & contract. Called first thing the next morning (8 am) to explain gas situation & why no online return. Truck did not get checked in until after 10am even though it was turned in at 7pm the night before.Victor W.
There's no need to do anything else everything was perfectFRANKLIN R.
Customer did not leave a comment.Rock K.
Customer did not leave a comment.ROGER B.
The van interior cab smelled of musty wet dog. At drop off I was told to call the main U-haul number. I attempted to chat a rep and never got a response. Overall the vehicle worked fine and rear was empty. Disappointed that someone took a road trip with a smelly dog and in the summer heat it was a miserable experience driving to my destination with the smell.Michael J.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.KELLY C.
Customer did not leave a comment.Ben T.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.DARREL W.
Customer did not leave a comment.Carmen C.
Very kind and professionalGeorge W.
Customer did not leave a comment.Ryan B.
Not clearly able to check in vehicle at I haul.comJon Luke M.
The receptionist I dealt with was beyond nice and amazing at her job. The poor rating is not from her. The poor rating is for her boss. He was extremely rude and called me a terrorist. He was rude to my wife, mom, and myself. I had everything selected that I wanted and yelled at me when I initially denied insurance. I only got it because of how worked up he was. He also kept try to push a dolly on me after I repeatedly said I had my own and the receptionist said she didn't have one in store. I definitely will not be back and it ms one of the worst experiences I've ever had with a company. Being called a terrorist is a major insult and definitely not acceptable.calvin H.
Customer did not leave a comment.Kirsten B.
Customer did not leave a comment.Zachary H.
No one is ever on duty or answers the phone. Had to call someone to get them to show up when I came to pick up truck as they were not intending to come in. Poor service standards. I'll be reluctant to use uhaul for my future needs.GREGORY L.
Customer did not leave a comment.GERALD R.
Customer did not leave a comment.James M.
Employees were very friendly, knowledgable and accomodating, no complaints.DENNIS B.
Staffing was very helpfulJARED H.
Customer did not leave a comment.THERESA W.
Customer did not leave a comment.CHRISTOPHER J.
The truck was dirty when I received it. I only accepted it because I needed to move ASAPBrian K.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.Daniel R.
I turned the vehicle in to this location and just seen my receipt and notice they charged me for less gas when I put the right amount and a tad bit more than goodness I took a pictureBRITNY C.
Customer did not leave a comment.KENT F.
Customer did not leave a comment.DANNY T.
Customer did not leave a comment.James T.
Positive experience, no concerns.TRISTAN CHARLES B.
The truck had transmission issues. And it wasn't worth the money I paid for itKARA F.
The car transport trailer was an awesome little trailer and pulled like a dream, best deal ever.. James SpeasJames S.
Customer did not leave a comment.Rock K.
Customer did not leave a comment.JANETTA Y.
Keep doing what you are doing!!JEFFREY F.
Steering on this truck was borderline dangerous. Smelled like someone used the A/C vents to put out their cigarettes. No cellphone service at location for contactless pickup. Pickup process took 40min.Timothy S.
Nice, thorough service. I was very impressed.Wesley W.
Customer did not leave a comment.mark J.
I was told one price when I called the call center and was charged more at the pick up locationPAUL H.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.timothy S.
Customer did not leave a comment.SCARLETT S.
Customer did not leave a comment.JONATHAN R.
Customer did not leave a comment.Fleetta Z.
Customer did not leave a comment.NANCY M.
Customer did not leave a comment.DAROLD B.
This rental was not without major issues but in the end, Becky and Lacey made everything work out and went beyond the call to insure we had a truck, etc. From the start the booking was not only confusing but also not easily handled. Multiple times we would be assured of a truck only to then be called and told there wasn't one. Finally the NIGHT BEFORE we were to pick up the truck, we finally worked something out after almost having to go to Terre Haute and Greenfield. We ended up with a 10 ft truck that originally we had been told could not be rented bc it was going out of state. it was what we wanted so that was fine except it took almost a week to get to that point. There were so many issues with computers and bookings that were incorrect, and yet they always were good for their word and made it right in the end. SO, I think for whatever reason we had more issues than was ever encountered before. The only other two surprises were (1) the phone charger in the truck never worked which was not good for the driver and his GPS and (2) the drop-off location took many tries to finally get correct, including the driver driving to a different city bc it was incorrect, and then they refusing the truck bc there was no room!! However, again, in the end, it all worked and the agents there made sure they not only apologized profusely but also made it all work in the end. Nice people.caroline S.
Customer did not leave a comment.JAMES D.
Its the best place anywhere around Greencastle, in. Some of the other ones never have what u need. The woman that checks you in is amazing. Very nice and clean place.STEPHEN L.
Customer did not leave a comment.Paul P.
Better wifi, but EXTREMELY friendly!Vincent L.
Customer did not leave a comment.Susan S.
There was a stand alone desk With ZERO COVID restrictions, and a cat running around inside, the lady acted confused on what to do and the process took entirely too long! They didn't have any moving supplies or tape either.Davina W.
Whwn i took the truck back i stopped and put gas in the truck it made me 10 minutes late and they charged me 79.00 because i was 10 mintues late and 10 mile over that didn't happen i was 6 miles under what i said. I have rented U-haul truck alot over my live time i will never rent one again this is just bad customer service!!!!!!!!!!!!Fred V.
Not a thing. Great place.Randall O.
Gas mileage off. Vehicles not checked properly. After drop off nothing inspected. Not satisfied.Fayne C.
It took over an hour to do the paper work.Then got called to come back and do it over.Lost time and cost more for gas.Judith P.
Everything was great other than the fuel gauge not working in the truck returned with a full tank on accident because when watching the gauge wouldn't move up to 3/4 of a tank.Aaron S.
Nothing. Experience was perfect. Totally as expected. Staff was very helpful!John D.
Great Customer service! Will definitely be renting from this location again!Jacqueline G.
Moving is an extremely stressful time. Please make sure that all office employees are well versed with the system, and that they are there on-time.Randall S.
The customer service was excellent, very friendly comfortable environment. Just great service all aroundRoberta K.
They were nice , but this wasnt where I was told to return the trailer.TINA W.
Lindsey was excellent. She was friendly and knowledgeable. Great place to rent a U-Haul truck ! Don was a pleasure to do Buisness with.Dirk S.
The floorboard was full of mud when we picked up the truckScott L.
U-Haul needs to accept checks, the up charge for credit card is bullishANDRE I.
Customer did not leave a comment.Mike J.
Customer did not leave a comment.Paula B.
Improve nothing. Running like a fine oiled machine.Brandon S.
The cs person was thorough, friendly but also professional about the transaction. This is the easiest, best truck rental experience I've had in years.kirsten B.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Rickie W.
Customer did not leave a comment.Sandra D.
I don't know if we missed it on 24/7 instructions. Your contact person needs to be available. This was a slight problem during the pickup. 6 am. Spent some time on the phone. And list some time making this happenMike H.
Checked us back in and we were done! Nice staff.julie N.
Quit overbooking and changing locations of pickup and returns I had to drive extra 65-70 miles actually about 90 miles since I had to pick up and drop off at different locations bulshitCRAIG J.