Customer Reviews for Dons Meats
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was not informed this was a mobile pick up location. As such, it took me entirely too long to pick up the truck. The picture shown was the wrong truck (thankfully because the truck in the picture had not been cleaned). The store manager at the meat store next to the lot had to call the uhaul manager to get it sorted out. I was hoping to pick up moving supplies but being this was a remote location, there was no office. Because of the time it took, and the fact I had to go to another location to obtain supplies, I had to push back my movers by 2 hours. This made me unable to pick up an arrival at the airport, so I had to pay $50 to Uber them. It was not a good experience, at all.

Rating:

1.0

There was no personnel. The business name for the drop off was Dons meats. When I went into Dons meats, the employees told me good luck with the return. Everyone that returns here has nothing but frustration. They informed me the the U-Haul operator has no affiliation with the dons meats business listed and that he is never onsite. The contact phone number for the return location listed on my U-Haul paperwork was disconnected. I called U-Haul customer service for assistance. The return should be simple. This was not simple. At the end of the online return process, I was informed that I exceeded my allotted miles by 12 miles which was due to the problems U-Haul had in Heber City and the extra driving I had to do to adjust for hauls mistakes. Customers service was no help. I was told to check the box I do not understand or agree with the charges. I was told by doing so I would get a call from U-Haul before the charges will occur. I never got a call and the charge had been applied. I still don’t agree. All around bad experience and I ended up paying for U-Haul mistakes and laziness with my time and money.

Rating:

5.0

combination lock was difficult to open had to look up different instructions for lock brand (did appreciate liked word / letter vs numbers however)

Rating:

3.0

IT STINKS SO BAD WHERE WE DROPPED OT OFF

Rating:

4.0

Rear door cable missing on drive side roll up door

Rating:

3.0

The remote check out and check in is an absolute hassle I will not be using their services again!

Rating:

2.0

Doing all the check in on the App and then getting the keys was a pain in the butt.

Rating:

4.0

It was not clean enough. They didn't sweep or wipe the cabin and they didn't sweep the cargo area. I left it much better than I found it. How clean is clean enough? You should set a standard and have everyone go by it. The cabin looked like it hadn't been cleaned for a long time. So Uhaul should do regular cleanings also to ensure that people who care, lije me, have a clean truck when they pick it up. Its gross.

Rating:

1.0

The blankets were thrown in unfolded. The dolly was the wrong one so I had to go to a different location to pick one up. The key was on the drop box but the online version wasn't changed to say online pickup, so I couldn't get the lockbox code without calling. I was transferred 2 times and on the phone for over an hour. The total time was close to 2 hours by the time I got in the truck and got the correct dolly and was in the road. Luckily the people on the phone were great to work with.