Customer Reviews for Don's Rental Inc
(U-Haul Neighborhood Dealer)

1,011 reviews

2274 Columbia Blvd   Saint Helens, OR 97051

(503) 396-4999

Office Hours

  • Mon-Sat: 7:30 am–5:30 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(503) 396-4999

2274 Columbia Blvd
Saint Helens, OR 97051

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–5:30 pm
  • Sun: 9 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gilberto B 
Rating:
5.0

Wow- we have rented for years UHaul and that was one of the best customer service experiences- timely, responsive, supportive, and attentive to our needs- appreciate bot locations working with us and supporting us in our transport needs- we will be back,

Michelle J 
Rating:
2.0

Online, we were told around $415.00 for a one way trip. We went to the local office to firm up the reservation. The agent there said it would be about a hundred more than what was quoted online. We were going to leave, but the agent figured out it should be the $415.00 originally quoted. A few days later, we asked to pull in the date to a Friday from a Tuesday. The agent in the office (a different person), said it wouldn't change the price. We went to pick up the truck Friday and were told it would be over a hundred more than quoted, ($535.00). The agent there said that included a 4th day, and if we didn't need it, the extra $40.00 would be refunded to us. I noticed they were allowing 625 miles with an additional 40 miles tacked on. I told the agent that it wasn't that far to our destination. He said, they always allow a few extra miles. I said, but we aren't going to our house address, we are going to our daughter's house, several miles closer which is only 489 miles and then to the U-Haul drop off station, only another 34 miles, for a total on 523 miles. Why are we being charged for 142 miles more? Sadly, the agent said we would have to take it up with U-Haul. And gave us a phone number. We were then taken to the truck. That was the worst U-Haul truck I have ever seen. Every side was gouged top, bottom, middle. The passenger side was gouged from the Granny Attic to the end of the truck. The right front bumper was split almost completely top to bottom. Both the driver seat belt and the shoulder harness were permanently twisted, causing a driver to be very uncomfortable. The beige seat belt was greasy/dirty/filthy. It was black on the side that is against a body. The truck came with lots of crosses showing where it had prior damages. We took lots of exterior pictures. The truck had well over a hundred thousand miles on it. Unfortunately, it was the only one they had of the size we needed, so we were stuck with it. We were simply hoping it would make it the destination without incident. After driving for a few hours, it turned out to be bug infested with gnats and moths. We were thankful to turn it in and be done with it. We turned it in on Sunday (the office wasn't open though). We turned it in a day early (3 days instead of 4). We have not seen a refund of the $40.00 for the extra, unused day, as of yet. And why were we charged for 142 miles we wouldn't need. That's a lot of packed in miles! This was just trip 1 of 2 we are making. We won't be returning to this U-Haul location. We are hoping that U-Haul will step up and refund us the $40.00 promised and adjust our trip cost as the truck was a mess and the miles calculated were excessive.

Robert F 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

It is nice to have a local place to drop off our truck. Once we saw other trucks to see where to return it, it was easy to park and plenty of space. After a long, long day, we knew to drop the key in the slot by the door. However, there are two places, one to the left of the door and a mail slot on a wall to the left. Suggestion - please put a bigger sign on the correct return slot. We called the next morning and the key had been retrieved, but it was a worry for an exhausted renter since it appeared after we dropped it that we put the key in the wrong slot. Other than that, the entire experience with our newer 10 ft truck was very positive!

Donna W 
Rating:
5.0

Excellent

Christine T 
Rating:
5.0

Customer did not leave a comment.

JERILOU C 
Rating:
5.0

Customer did not leave a comment.

Briana K 
Rating:
5.0

It wasn't bad

August Y 
Rating:
5.0

The truck was ready when we arrived, in great shape, ran well, and return was easy!

KAREN S 
Rating:
3.0

Customer did not leave a comment.

Jessica B 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

Customer did not leave a comment.

Diana S 
Rating:
5.0

Everything was fine

CAROL H 
Rating:
5.0

Customer did not leave a comment.

Tracey P 
Rating:
5.0

There was a lot of play in the steering that made it a difficult highway drive.

alice C 
Rating:
5.0

Customer did not leave a comment.

Susan D 
Rating:
5.0

very easy to rent and return when we were done

John D 
Rating:
5.0

Customer did not leave a comment.

CHIP C 
Rating:
5.0

The staff was very friendly and helpful and made sure the truck was ready as scheduled.

Kathleen J 
Rating:
5.0

Nothing they were awesome

Brenda C 
Rating:
3.0

Double check that the chain isn't still hooked up when you tell the customer he is ready to go.

Jeff C 
Rating:
5.0

Customer did not leave a comment.

Todd Z 
Rating:
4.0

Went very well thanks Dons .

John W 
Rating:
3.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
3.0

Customer did not leave a comment.

Doug M 
Rating:
5.0

Customer did not leave a comment.

Marianne B 
Rating:
5.0

This location was excellent and their customer service was great!

Craig S 
Rating:
5.0

Everything was great and quickly completed. Pickup went quickly and dropping off was just as easy. Only issue is the noise coming from the pulley system. Either the belt is old or a pulley is going bad. Other than that, the vehicle performed as required.

Wayne M 
Rating:
5.0

Customer did not leave a comment.

Jennie S 
Rating:
5.0

Customer did not leave a comment.

Miranda H 
Rating:
3.0

Doesn’t have to do with location but I filled the tank before my drive and it cost me $104. When it was time to turn back in the truck I only use 1/4 tank. They charged me a more because I drove 4 miles more than I said…. Yes 4 miles…. Yet I gave them like $70 extra for gas… what a joke. As for Don’s I dropped off after hours. 😊 but the transaction was easy and user friendly.

AMANDA J 
Rating:
3.0

Customer did not leave a comment.

Renda H 
Rating:
4.0

The inside the trailer was not clean, but I brought it back, clean that it was all right. The truck was older there’s no way it rode like a van.

Shennun B 
Rating:
5.0

Great place

Justin H 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Great customer service. Bed was not clean, but too be fair it rains so much here it's harder to keep things clean.

Brenda C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

Customer did not leave a comment.

Todd R 
Rating:
5.0

Customer did not leave a comment.

PAUL K 
Rating:
2.0

Change your advertisement. Says $19.95 for whole day yet if you go over 100 miles its $165.95. They told me if it was under 100 miles they would take some of my bill off and thats didn't happen. The gas needs to be explained better also, I filled it up and they still charged me an extra $10.15 or something for gas. Wouldn't recommend this location. Go to an actual Uhaul place if you need a rental.

jodie L 
Rating:
4.0

Customer did not leave a comment.

Brent I 
Rating:
5.0

Excellent service at Dons Rental. Equipment performed as expected and without issue.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Sharone A 
Rating:
4.0

Customer did not leave a comment.

John F 
Rating:
5.0

Keep up the Fantastic work you all do for the Community thank you and HAPPY NEW YEAR!!!

Brian A 
Rating:
5.0

Customer did not leave a comment.

Austin C 
Rating:
5.0

I love our local Don's Rentals for many reasons. Their U-Haul equipment has saved the day for us on numerous occasions. Thank you for much for your excellent, super friendly service.

Janet B 
Rating:
5.0

Lovely people!!!

john c 
Rating:
5.0

Customer did not leave a comment.

Abel M 
Rating:
3.0

Customer did not leave a comment.

Jeannie p 
Rating:
5.0

I would tell anyone I know to go to Don's rental, it's a good company to deal with. Service is good and professional, they are prompt and friendly. I haven't used a uhaul in a long time, the equipment was clean and in good working order. I would recommend Don's and uhaul for their moving needs.

GREG G 
Rating:
5.0

Everything was great!!! Wonderful service and rental.

Matthew L 
Rating:
5.0

Great service at the front desk along with great service when dropping the truck off

kanale t 
Rating:
5.0

Excellent customer service well establish in the community.

LINDA W 
Rating:
5.0

Customer did not leave a comment.

Russell C 
Rating:
4.0

National said could pay cash location totally said no asked location not to include hand truck they put one on truck anyway National snd location have some serious issues to work out Also called location three times using number on the net never did pick up evidently is wrong number

Mary l 
Rating:
5.0

Customer did not leave a comment.

Kim S 
Rating:
5.0

Customer did not leave a comment.

Mary P 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

mark h 
Rating:
5.0

I received an email confirmation with the date, time and pick up location and when I got there they did not have a truck for me, so I had to go to a different location and then was not told I would be paying more for mileage once I dropped it off. It cost me over 225 dollars for a truck to go over 150 miles. He only gave me 150 miles and did not put in the drop off mileage at all so I ended up paying even more. I was first told it would be 187, then told 202 then you guys wanted 25 more dollars. Greed!, not ok. All the people were very nice to deal with but thats it.

Rebecca B 
Rating:
5.0

Customer did not leave a comment.

cameron d 
Rating:
5.0

Customer did not leave a comment.

PAM R 
Rating:
3.0

Customer did not leave a comment.

Star B 
Rating:
5.0

Customer did not leave a comment.

RACHELLE B 
Rating:
5.0

We had a great experience!

DEANNA P 
Rating:
4.0

Wiper blades should have been replaced months ago…clerk informed, stated would pass on to uhaul to replace. Not safe to drive in rain.

CASSANDRA L 
Rating:
5.0

I just love the staff there. Thank you

DEBRA B 
Rating:
4.0

Customer did not leave a comment.

Libby S 
Rating:
5.0

Customer did not leave a comment.

ANNE M 
Rating:
5.0

Customer did not leave a comment.

Terry R 
Rating:
4.0

The employees at Don's rental/uhaul St Helens. Really need to learn how to not be so nice to EVRRYONE. so I will stop renting from them. Lol. BUT SERIOUSLY This location is great. Everyone I crossed paths with was easy to deal with, professional and kind. I will be coming back to this location for most if not all my rental needs. This is my 2nd multi day rental in 3 weeks so thank you for being a company I can count on.

DARLA W 
Rating:
4.0

Customer did not leave a comment.

David N 
Rating:
5.0

Customer did not leave a comment.

Terry R 
Rating:
5.0

Be your Happy selves.

Carol L 
Rating:
5.0

Customer did not leave a comment.

carolina p 
Rating:
5.0

Customer did not leave a comment.

Erik K 
Rating:
5.0

Customer did not leave a comment.

Devan T 
Rating:
5.0

The trailer was recently upgraded with a ramp door and more tiedowns inside. The tech had it hooked up in less than 2 mins and we were on our way...impressive!

Stephen S 
Rating:
5.0

Customer did not leave a comment.

daniel f 
Rating:
5.0

Customer did not leave a comment.

Charles L 
Rating:
5.0

😊👍 Great experience!

Shannon W 
Rating:
4.0

Rear slide up door had too much spring in it. I'm 65, it was all I could do to get it down. I had to tie a dog leash to it.

Glacier J 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
5.0

Customer did not leave a comment.

Wendelin W 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
3.0

The cost to go 12 mile with truck & body trailer.. I won’t rent there again. And picked up about 4:15 and return by 1:30pm the next day. What happen to 24 hr rental

TERRI C 
Rating:
5.0

Customer did not leave a comment.

Danny S 
Rating:
5.0

Keep up the great customer service

Cary J 
Rating:
3.0

Took almost an hour to get my truck and I had an appointment time to get it. Just so slow and it wasn't very busy at all.

Sophia M 
Rating:
5.0

Totally satisfied, I wouldn’t change a thing!

MICHAEL K 
Rating:
1.0

Tow balls are stuck and can’t be switched out if you have a smaller receiver paid $25 to find out I couldn’t use it drove a mile and a half for nothing

Tj L 
Rating:
5.0

Customer did not leave a comment.

Alex G 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

LINDA H 
Rating:
5.0

Nothing

Coleen B 
Rating:
5.0

Note the trailer entry/ramp narrowness is of less width than published trailer width, which made it difficult to load my cargo.

Roger G 
No reviews have been submitted for this location.

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