Customer Reviews for Don's Rental Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Don's Rental Inc

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Mary D. on

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CARESSA B. on

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REMY G. on

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Great, quick, help me disconnect the trailer.

Jeff C. on

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Everything went perfect. Dons rental got me on the road quickly and in a very nice and clean vehicle. Very nice experience

jose C. on

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Christina N. on

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John W. on

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cary K. on

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Nothing

Donna R. on

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Not one problem with the truck, quick and easy to drive.

Robert B. on

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GERALD W. on

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kelly W. on

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Really wonderful staff! Lisa was A+ as well as the rest of the office staff. Clear process and fast. Great resource in St. Helens.

Tammy B. on

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Zachary M. on

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joanne V. on

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The truck looked clean but there was dirt in the back

Mark L. on

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This is a great business and the staff are very friendly.

John S. on

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Jerry B. on

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KATHIE F. on

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TONI V. on

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kenneth B. on

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jamie J. on

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You ladies were awesome and so nice. I would recommend your store to all my friends and family. Thank you

Maud N. on

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Owner went significantly out of his way to pick up the trailer from another location and drive it to his store for us to pick up, which saved us at least an hour, maybe two, of driving, much appreciated.

SANDRA S. on

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Very good service and thank you

KRISTINE E. on

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Eric O. on

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Linda P. on

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Customer service was great. However, I think it sucks UHaul charges 30 cents more per mile when renting a truck on the weekend.

Mark C. on

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TOM M. on

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Check in is EXTREMELY SLOW AND COMPLICATED.

Hjortur S. on

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JANA B. on

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john I. on

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Usually I never have a problem. The last truck I used had noises in steering and a annoying dinging noise coming from I don't know where. I drove less than 100 miles and it cost me almost $50 in gas.I think that's a bit ridiculous. I rent uhauls often and it usually is 20-30 for gas.I think that truck needs retired or serviced

james E. on

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Eric H. on

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Walk in walk out no waiting and it was done GREAT JOB

Laurene P. on

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Great service in and out quickly

George S. on

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Just great.Staff very helpful.Not excited about having to take/send photo of license.

Eric H. on

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Great customer service and a wonderful crew.

janet I. on

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perhaps explain the lights and other operating system.

Tim C. on

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The staff at Don's Rental were fantastic. I needed to trailer an old pickup truck, and i had a hard time because the U-Haul website did not list my old truck. I had to make numerous phone calls to finally locate "Hitch Central" because they didn't call me back. Once i had the information, Don's Rental quickly and easily helped me get the trailer reserved. A BIG thank you to Don's Rental

Patrice S. on

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PAT W. on

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Excellent customer service!!!!!!!

vonna A. on

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Service was fast and friendly and they went over all the Do's and Dont's quite thoroughly. Great experience.

sharon S. on

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They need more workers as the line is always long.

Kelly F. on

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CHARLES J. on

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Timothy J. on

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Carolyn Y. on

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Nothing!

MIKE F. on

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I went 3.3 Miles. And the U-Haul agent carped about the truck 'being low on fuel' ... SERIOUSLY?! I sarcastically said, 'After ONLY 3.3 miles?' ... they let it go. You make money hand over fist with this business of yours and you're going to carp about 3.3 miles worth of gas?! Give your customers a break and let the small stuff go. The transaction will be quicker and your customers a little bit happier. 'COMMON SENSE' overrules the bean counters.

Deborah S. on

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Very nice and helpful staff. They made the experience very easy.

Cheryl H. on

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HANNAH B. on

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Don’t insult people on their height. Tell them the full price of the rental including mileage fees and that we have to pay for gas before returning.

Katie D. on

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We could not figure out where to drop off our U-Haul after close. We were charge a $25 cleaning fee even though we cleaned it out.

David B. on

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Kaylee B. on

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Was given wrong truck and no one called the correct number to let me know. I had to sell my couch to fit the rest of my furniture. Then the truck smelt like piss and rubber

Sheryl T. on

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Check engine light on and was a worry

Cory N. on

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I was charged a cleaning fee for what must have been three tree leaves in the back of a pick-up truck. Seriously.

Patrick S. on

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They met me in the parking area as i drove up. No wait. Checked out efficiently. Also fun retail area in they're lobby.

Sern C. on

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Dave was very welcoming and walked me through the steps in hiring the vehicle. Friendly, welcoming site that put me at ease from the start. I was let down by Budget Trucks (they couldn't supply me a truck on move day even though I booked it 1 month in advance), U-Haul stepped in to save the house move without too much trouble. It was great to hire off a company that knows how to operate professionally. Many thanks U-Haul!

Scott V. on

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Dona rental is my favorite U-Haul place.

Jennifer P. on

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Laura Y. on

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Clean the windshield! Couldn't see thru it.

Kelby M. on

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Cheryl F. on

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Timothy J. on

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Janee S. on

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craig S. on

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Don S. on

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Arlene B. on

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Nothing

CAREY S. on

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Wasnt full with gas when picked up. Drove 16 miles took 4.7 gallons of gas for a pickup truck. Was told there was nothing they could do about it. Also was told money was already back on debit card before I left the store. ZStill waiting. This is only rental place in town. Not happy

Ernest S. on

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Yeah for the amount of money you spend you guys could be a little bit more l lenient on your mileage, I took the most direct route from that location to where I'm dropping off my stuff to the destination that we agreed upon for the drop off of the truck and it says I still whenever 5 miles of charge me for that, come on. And I overfill the tank and honestly take your three or four bucks. I'll go somewhere else.

Ronald P. on

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THOMAS M. on

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craig S. on

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Thanks to the great folks at Don's!!

Mathew R. on

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Reserved 20' truck. None available but was promised 26' at same price. Rosemary had to make billing adjustment because Uhaul system did not honor 'same price' promise.

Kari C. on

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Kenneth V. on

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Unprofessional and kinda rude.

Gaylen D. on

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Location was fine But got Stuck with a 40 $ gas bill because No way to prove Gas amount ? Both locations were Great and people helpful but its BULLSHIT to go from 119 $ to 200$ Never Again

THOMAS M. on

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David P. on

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Michael H. on

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I was given one location for drop off when I picked up the truck. When I took the truck to the pre-arranged drop-off location, the UHAUL website instructed me to take the truck to Don's Rentals. This was fine, but it was about 7 miles away from the pre-arranged location. All-in-all because of UHAUL's reservation changes, I was about 10 miles over my allotted 30 miles of usage for the day. These changes will likely cost me an additional $5.00. I would like the mileage usage to be comp'd on my reservation. On my original reservation, I would have only used about 27 miles.

William T. on

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Great folks !

THOMAS M. on

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Robert W. on

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I never have any problems with this rental company, always helpful and friendly.

Brad A. on

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My Husband called and asked if we could drop off early and they told us there was a fee for that because they weren’t listed as the original drop off place on the print out paperwork. (There was none listed on the print out paperwork) I called them back and said they were on my online reservation and we wanted to drop off early and no, I was not willing to pay an extra fee. When we got there the female employee told us that they had too many trucks coming in - an overload of them - but since we were one of the ones on the original log they would go ahead and check us in without a fee to which I said “yeah you are.” The woman told me my husband had been speaking to a co-worker of hers the first time as if that was an explanation? I get weary of companies charging fees that aren’t really part of u haul. That’s what this felt like. I shouldn’t have to use my “stern mom voice” so that I don’t get overcharged for turning in a truck early.

Caycen J. on

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bob S. on

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no need to change a thing

dustin W. on

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Wash the interior windshield, it was dirty enough that we couldn't see when driving towards the sun.... So we had to clean it ourselves. The cab had a set dog odor that needed to be addressed. Normally I do not do surveys but this truck was really dirty, so this comment is necessary. Finally, we returned it at 5\16 of a tank, just as it was when leaving the lot. The location tried to charge us $9 saying it was short two gallons. We took photos before and after and even with our photos, they said we still owed $9. I had to then walk a different service agent out to the truck lot to show them where 5\16 of a tank was. This took an extra 15 minutes and was a ridiculous "back and forth" argument until the representative finally realized what 5\16 was. (Just between 1\4 and 3\8). I will never rent from this location again.

kathleen B. on

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Everyone I spoke with at this location was great!

KERRI S. on

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Awesome customer service!!!

Jesse P. on

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Best experience at a Uhaul agency I've ever had!! Fast, friendly, polite service throughout and a very well maintained and clean fleet!!

Larry H. on

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Carmen K. on

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Michelle P. on

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The cargo van did not have working taillights the night we used it. However, the lights did come on when we returned it. No effort was made by the rental place to adjust our rental fee. Instead, we were given the lame excuse that we have to turn the lights from "auto" to "on" which is ridiculous because when headlights come on, the taillights should come on as well.

Gregory B. on

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As a stranger to these parts, making a new life in the town of St. Helens, Oregon, I make a point to utilize the local businesses and this is my fourth experience with Don‘s where they have been efficient, friendly, and professional. When my U-Haul searches do not show an exact match of truck or trailer, rather than try a different location, I adjust my needs to match the availability at my preferred location. Having worked small businesses myself, I wonder if the employees would enjoy local radio as a background distraction, it can be challenging to find a station everyone likes, but the customers are often less concerned about the content than people imagine. Try Country music, Howard Stern, Christian Broadcasting, OPB- iwhatever works.

Sheryl T. on

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Larry H. on

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Don's Rental was very accommodating. They were absolutely outstanding to work with.

Tom M. on

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CHARLES J. on

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Inside of truck smelled like cigarette smoke! Truck ran just fine.

Kristyn E. on

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They had no idea what was going on?!

Kaitlynn B. on

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Customer did not leave a comment.