Customer Reviews for Don's Rental Inc
(U-Haul Neighborhood Dealer)

853 reviews

2274 Columbia Blvd   Saint Helens, OR 97051

(503) 396-4999

Location Hours

  • Mon-Sat: 7:30 am - 5:30 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(503) 396-4999

2274 Columbia Blvd
Saint Helens, OR 97051

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5:30 pm
  • Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast, friendly service, van was clean an ran well, return was quick and easy. Great rental experience.

Elliott W. 
Rating:
5.0

Smooth operators!

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA J. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Online checkout was not easily done and Don's Rental was closed.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Kaelob O. 
Rating:
5.0

everything was great

Eric G. 
Rating:
5.0

Staff are always friendly, efficient, compassionate, and kind.

Lily D. 
Rating:
5.0

Yes.. Dons is great

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

Tracey P. 
Rating:
4.0

Clean windows

janice H. 
Rating:
4.0

Customer did not leave a comment.

Betty P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY LEE S. 
Rating:
5.0

Customer did not leave a comment.

nicholas C. 
Rating:
5.0

The 20 ft truck got 5 mpg. Uhaul advertises 10. Maybe truck needs better maintenance?

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany J. 
Rating:
5.0

I reserved a 26” truck for a pick up in Tigard. My location was changed three times and the last time it was rescheduled three minutes before my pickup time! I'm not doing business with them again.

SARA W. 
Rating:
5.0

Customer did not leave a comment.

ST HELENS P. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Jon J. 
Rating:
5.0

Customer did not leave a comment.

Grant D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

I drove up parked the vehicle the gentleman was very friendly and courtesy inside the lady had a warm greeting and was helpful. I would use u haul in the future

Anthony A. 
Rating:
5.0

All staff were Great!

George S. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

Was kinda a rattle trap but it was ok. The service was excellent I really can't complain about anything

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Don's rental did a great job, we'll go there again for future rental needs.

Robert B. 
Rating:
5.0

Great service

SUSAN U. 
Rating:
5.0

A+ Service! The people were all so friendly, professional and helpful. The truck was perfect for the task and pickup and return procedures were simple and smooth.

Marlo C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

ST Helens UHaul is the best! Dons Rentals is amazing!

Terry R. 
Rating:
5.0

Good customer service & great Van rental

debra D. 
Rating:
5.0

All according to plan.

JEFFREY H. 
Rating:
5.0

Still waiting for my $47 refund

BRYAN A. 
Rating:
5.0

Customer did not leave a comment.

DIANNA P. 
Rating:
5.0

They made this process very easy for us. Work it says everything we needed. The rental went smoothly from beginning to end. I will definitely be renting from again

jesse C. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON D. 
Rating:
5.0

Customer did not leave a comment.

anne S. 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
3.0

I have used this location for years and I have always dropped my U-Haul off in the middle of the night. I did the same thing last night and was then charge $20 for doing so. They have always been really nice they highlight all the things that I would be charged but they didn't highlight or tell me that if I drop it off in the middle of the night that I needed to do mobile drop off. So I would've just kept the U-Haul had I known I was going to get charged $20 for nothing. So I wouldn't use this location again that $20 is really shitty in my opinion penalizing someone for bringing equipment back even sooner than they had planned and I just think it was ridiculous

Alex E. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Everyone at Don's rental in Saint Helens Oregon is very accommodating and friendly. I have Used their services for years and I would recommend them to others👍

DIANNA P. 
Rating:
4.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Rented a cargo van. Easy to drive, very spacious. The actual fee was much higher than expected due to a rule about a minimum of 100 miles rate plus gas over and above daily rental rate. The charge was also not based on a “4 hour” rental rather a 24 hour return. This info was not clear with online booking.

Jill R. 
Rating:
5.0

I think it was ridiculous to be charged for 2 gallons of gas when I only drove 7 miles. Other than that, everything was great!

Kim L. 
Rating:
5.0

Super friendly customer service. She was so sweet!!☺️

Jeremy G. 
Rating:
5.0

Staff was friendly and awesome..

DAVID M. 
Rating:
5.0

Great staff....and they're hiring too!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Mahesh S. 
Rating:
3.0

Customer did not leave a comment.

carlton C. 
Rating:
5.0

Staff friendly and knowledgeable. Equipment was clean and well maintained.

Dawn E. 
Rating:
5.0

Customer did not leave a comment.

ANGELA J. 
Rating:
5.0

NOTHING. The staff was very very helpful. I wouldn't change a thing. Just keep up the wonderful work you are doing. Thank you.

ruby L. 
Rating:
5.0

Customer did not leave a comment.

JILL T. 
Rating:
5.0

Customer did not leave a comment.

Sherri F. 
Rating:
4.0

Customer did not leave a comment.

JOHANES V. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Tip the passenger side mirror out where it belongs.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
1.0

This is the main reason I will never use U-Haul again. One of the ladies was totally out of line. My entire user experience was terrible, from booking to pickup to drop off. Not even talking about how much the rental cost me almost 900 out the door.

Aaron B. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
2.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

The trailer was dirty and unswept, but it worked as it should.

Judith S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Keep up the good work.

Candy O. 
Rating:
4.0

Customer did not leave a comment.

Paula D. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Wasn't thrilled about the surprised after hours fee , especially when they have a drop box for keys for that exact reason..

Holly C. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Staff was incredible! Very nice to deal with.

JENNIFER RANDEA H. 
Rating:
5.0

Great service!!!

MARK J. 
Rating:
5.0

Customer did not leave a comment.

JAHANES V. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
1.0

I ordered and was charged for a dolly and it was never included in my pick up. So I left thinking it was in the back if my truck and it wasn't like the online Instructions said it would be.

April P. 
Rating:
5.0

Good job, couldn't do after hours check in, other than that was great, thank you

CAROL HOLLY T. 
Rating:
3.0

Pick up was easy, and the vehicles were conveniently parked but the van was filthy when I got it. I did my best to sweep it out and used packing blankets for the floor in n the cargo area (cause I did not have time to wet scrub and dry it before my move), but it clearly did not get cleaned between customers. I definitely returned it in a little better condition, but it needs a bit of scrubbing and a hose out.

Jamie M. 
Rating:
5.0

Not sure if the tank was full when I began my rental. It showed a full tank but at just over 15 miles of driving it dropped nearly a 1/4 and when I filled it before returning it, it took over 3 gallons of gas.

David H. 
Rating:
5.0

The staff at Don's Rental never disappoints. Any problem is quickly solved. Don's continues to be my go to for any rental need.

jose C. 
Rating:
5.0

Everything was great

Boyd J. 
Rating:
2.0

Clean & maintain your trucks much better !

Jeff S. 
Rating:
5.0

Love Don's rental. Great employees and always helpful.

GAVRIL M. 
Rating:
5.0

Customer did not leave a comment.

KRISTI LYNN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EARL E. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
2.0

The pickup I rented reeked of cigarette smoke. I have rented from other uhaul locations in the past and never had this issue. My son and I were in the truck for approx. 2 hours and we had to shower and change clothes when we got home to get rid of the smoke smell.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Slow but nice

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

The staff at Don's rental are great! We only go there for our uhauls, the other local ones are not as friendly, or as efficient.

VICTORIA LYNN K. 
No reviews have been submitted for this location.

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