Customer Reviews for Don's Rental Inc
(U-Haul Neighborhood Dealer)

743 reviews

2274 Columbia Blvd   Saint Helens, OR 97051

(503) 396-4999

Location Hours

  • Mon-Sat: 7:30 am - 5:30 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(503) 396-4999

2274 Columbia Blvd
Saint Helens, OR 97051

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5:30 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stella H. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
2.0

UHaul charged me $26.12 for gas when I did not drive more than a total of four miles. It's a ripoff.

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

The air conditioner did not work. With a 2,000 mile trip it got quite miserable. Quite frankly, I think I should be refunded at least a $1,000 for that. The rental trucks are wsy overpriced as it is.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

EDDIE WILLIAM N. 
Rating:
2.0

We frequently rent uhauls due to the business we own and having to move product. Every other place we rent from- the trucks are clean, in good shape, and well cared for. You can tell them ACTUALLY clean them for the next customer. This place (Don's Rental) has 10/10 times rented us a dirty uhaul. Now with COVID-19, you'd think and hope that they would actually clean/sanitize their trucks, but nope. Time and time again, the trucks are dirty. No matter how many complaints, refunds, etc. that we have had to go through- we have seen absolutely no change in this company. And then they charge us for a cleaning fee when it was rented to us dirty (the app never lets me upload the dirty pics when doing the mobile pick up). We always have to go through the trouble of reporting, complaining, etc. The staff are also rude, condescending and disrespectful every single time there is an issue, even though it is always their fault. It's a shame this is the closest and most convenient uhaul place by us or we would never use them again.

Kendra L. 
Rating:
5.0

The people at Don's rental are very friendly, professional, and efficient. I would definitely recommend Don's Rental to my friends and family.

brian F. 
Rating:
5.0

Great service picking up and dropping off. Rented a pickup truck.

ROBYN B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Always in the know about thier equipment when renting..refreshing

RENEE N. 
Rating:
5.0

make customer service easier to access. I was not able to talk to anyone to get my issue resolved I am still waiting

DEANNA B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn V. 
Rating:
4.0

The truck needs maintenance it had an issue in the muffler an it was very loud through the whole trip.I did reported the issue to the place where I returned it in escondido CA.0

ALBERTO C. 
Rating:
4.0

Overall, Don's Rental staff are accomodating and friendly. Have used them many times for other items. This was the first time for a U-Haul truck. The truck was available when promised as well as dollies and blankets. The inside of the truck was clean, but the exterior of the truck was not. Minor item, but expected nonetheless.

paul B. 
Rating:
5.0

Customer did not leave a comment.

ELLYN ROBERTS B. 
Rating:
5.0

ttendant was very friendly and helpful. Pleasant...

LINDA S. 
Rating:
4.0

Fits everything we had.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Great service, and I appreciate them keeping everyone safe by requiring masks. Thank you!

Melissa G. 
Rating:
5.0

Friendly, professional service.

MARK N. 
Rating:
5.0

Excellent customer service, very friendly and polite.

NITA S. 
Rating:
3.0

The truck had a bag of leaky sticky trash in the back and the cab smelled like cigarette smoke.

KAERLEK J. 
Rating:
5.0

I turned in the truck over 24 hours ago and the location still has a hold on over $119 in addition to all the rent charges. In the age of tech this should have already been returned to me. Otherwise my experience was great.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

I absolutely love coming to Don's Rentals!! I've utilized their rental services for U-Haul a total of three times now and every single one has been met with courteous, light-hearted, and utmost professionalism. The staff are friendly, the equipment is ALWAYS ready on time, and they are scary fast! I think for both checking in and returning the equipment I spent maybe a total of like… five minutes each time and I was out the door! Will definitely continue going to Don's when I need a U-Haul or anything else they offer!

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Great service!

SUSAN U. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
3.0

This is the second time you guys keep lying about the offers given to me and incorrect mileage by doubling the amount of distance I have made. You need to stop stealing more money from my pocket if you can't get your facts straight.

SARAH MARIE H. 
Rating:
5.0

Great experience..rental was smooth and truck was really easy to drive for how big it was..

MATTHEW K. 
Rating:
1.0

Answer your fucking customer service line

Jason G. 
Rating:
5.0

Get rid of cigarette smoke in the cab. It was horrible.

kenneth B. 
Rating:
3.0

The location is great but the scan and go doesn't work

jennifer E. 
Rating:
5.0

Keep doing what you have been doing

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

DANIELAS A. 
Rating:
5.0

Don's Rentals Does a wonderful job handling the equipment and maintenance. I just wish that I could have rented a van with cash. (This would have saved me even more money on fuel).

JON B. 
Rating:
1.0

Charged for extra day and was told thwy would fix it, still have not have 5 days. Now I have to call again to figure it out.

bryson S. 
Rating:
5.0

Customer did not leave a comment.

MARK RONALD D. 
Rating:
5.0

Friendly staff and easy pick up.

JENNIFER S. 
Rating:
5.0

All good

John P. 
Rating:
3.0

Truck was relatively clean but online check out took a while and the freight door was Extremely hard to close.

Shauna S. 
Rating:
4.0

Staff was nice, but I was charged an extra $40 for returning the truck a mere 2 hours late!

Ryan B. 
Rating:
3.0

Scheduled a 26' Truck. Problem at Uhaul bumped me from 26' to 20' truck. Planned two round trips from St Helen's to Vancouver, Wa so I filled tank...$87.00. Ended up doing just one leg, St Helen's to Vancouver and so I returned the truck with more than 3/4 tank. No credit for xtra gas in the truck upon return.

TODD D. 
Rating:
2.0

Returned the trailer a day early and still charged the full price.

Joshua H. 
Rating:
5.0

I was double charged for my extra day use of the truck, even though I paid it up front. It took me over an hour of phone calls and hangups to get the billing corrected. The woman at the drop-off location was kind enough to work through the system to get the billing corrected. She also took the time to call me back to inform me that it was fixed.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

PHILIP CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
2.0

Was told the vehicle could be returned at a different location but Upon arrival I was told otherwise. The truck stunk of cigarettes and The flooring and seats were filthy with debris.

Natalee R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Sweet team and got me in and out efficiently :)

Janine L. 
Rating:
5.0

Employee did not confirm fuel and mileage with me. Fuel was just less than full, paperwork showed it was full. I failed to take a picture, and forgot to get my fuel receipt. It wasn't a big deal on the fuel, i replaced what I used. But I did let another employee know about the fuel. Regardless, I give them a 5 star rating.

BRANDON ISAAC HA B. 
Rating:
3.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Don's rental is great but the uhaul itself leaked water into it while I was driving and many of my boxes and my bed was wet.

Claudia T. 
Rating:
5.0

Customer did not leave a comment.

Kellee R. 
Rating:
4.0

never a hassle dealing with don's...fast in and out...all is well

Frank B. 
Rating:
5.0

Customer did not leave a comment.

FLOYD ROGER N. 
Rating:
5.0

The Uhaul had an awful disgusting heavy smoked in smell. It was so bad it gave me a sore throat & burned my eyes. My kids rode with me & I hated that they had to sit in the heavily smoked in vehicle. The man who gave me the keys told me nothing! I had to ask how to open the back. I am a women who never drives huge vehicles, it would have been nice if he had shown me how to drive it.

CYNTHIA ANN D. 
Rating:
5.0

The lady that check me in was more than courteous. How to improve? don't change a thing.

ALBERT WILLIAM P. 
Rating:
5.0

Staff were excellent and helped me out after another location dropped the ball and were unable to honor my reservation.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Rk R. 
Rating:
5.0

Dons rental is exceptional. Uhaul needs work on the online reservation site. We scheduled and reserved a truck, was sent for pick up at another location. When we arrived, no vehicle available. Customer service was not accommodating and we eventually were sent to Dons who provided us with a much smaller vehicle (all they had) uhaul did not offer any compensation for our time/inconvenience or expense. I will be using another vehicle rental company in the future.

Krista E. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

I received excellent service here and the people were so nice. They made me feel very welcome, which makes a huge difference when moving to a new place!

Elayne G. 
Rating:
3.0

The truck was still dirty inside and out...

Nancy G. 
Rating:
5.0

Didn't have any issues with Don's rental

JUDY S. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

I traveled at 55 miles a hour but saw a lot of trailes wip by me that were of the same type as mine. I had to travel over 1800 miles, if you really don't have to go 55, I wish you wouldn't recommend it. I'm a mature adult I don't need you holding my hand. It took a lot of extra time and was very hard to watch that I didn't go over 55.

James M. 
Rating:
5.0

Customer did not leave a comment.

Cory N. 
Rating:
5.0

Customer did not leave a comment.

MILLIE R. 
Rating:
5.0

Very professional across my whole transaction from the lady at the front desk and great customer service and explained everything to me to the nice guy who drove the truck around and made sure the milage was correct on my paper and the tank of gas was full. Over all very great experience if I ever need to rent another u-haul I'll definitely rent it from this location.

Jesse R. 
Rating:
3.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Perfect

JONATHAN DEAN L. 
Rating:
3.0

The truck sounded like it was going to fall apart, it was a little unsettling.

Diana A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

I reserved the trailer at the Scappoose location, when I got there Saturday morning to pick up they didn't have it (however online said they did) and sent me to St Helens. They didn't have it either and gave me a more expensive trailer without even telling me or asking. Staff was not friendly at all and no one had a mask on.

William K. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
4.0

It was difficult to start the ignition.

PAMELA JUNE P. 
Rating:
5.0

Customer did not leave a comment.

HERBERT ALBERT L. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE H. 
Rating:
3.0

Maybe clean the truck's cab instead of leaving cigarette butts in the ashtray. And the floor was filthy. 1/8 inch of dirt and and grime. I was very disappointed.

KENNETH CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Ray U. 
Rating:
5.0

Don's Rental is great. Fabulous customer service!

Steven J. 
Rating:
5.0

Amazing service! Very friendly and helpful staff. Thank you so much!

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

The vehicle was absolutely filthy and smells like cigarette smoke they never clean it obviously at all

RICHARD C. 
Rating:
5.0

More large trucks

BERNABE L. 
Rating:
5.0

Customer did not leave a comment.

Nate J. 
No reviews have been submitted for this location.

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