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JESSICA L
Customer Reviews for Don's Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the gas is where the paperwork says. It was on empty, made me nervous driving to get gas.
MICHAELA AGreat and helpful customer service.
NEENAH TI have rented from these people before and enjoy the location. They always have the equipment and it is always in good working order.
Daniel FThey are always great at Don's.
ANDY MHave a ramp and ties in the truck. It wasn't in this truck and that's why I rented the truck. I needed the ramp. I wasn't happy at all having to lift the washer and dryer into the back of the truck. I could have borrowed my friends truck, but I needed ramps.
BRENDA CVery friendly staff. Great experience! Thanks
DONALD SThe staff at Don's rental has always been the epitome of professional and helpful, and this experience was no exception. Equipment was clean functional and ready as schedule. Check out and check in of equipment was quick and easy
Steven MI can't believe the lack of customer service in a situation where your vehicle ruined my items and the best you could come up with "we're the low man on the totem pole and there's nothing we can do for you" WOW! I guarantee they'll be nothing you'll be doing for me in the future either. I will never ever use Don rentals ever again or even spread a good word for that matter. What a joke!
JENNIFER NNothing to improve! They were awesome! Very kind and helpful. Everyone had great attitude and behavior in every way. Definitely go there next time and recommend them highly!!!!
LONNIE PWe needed a trailer last minute and they were closing, but still helped us out and got us on the road. Top notch and friendly. Highly recommend if you need a rental.
ROGER DSuper nice and the best customer service
Cynthia RThe truck was clean, except for someone smoked in the truck and there were cigarette ashes all over the dashboard, and the smell was horrible. I always thought the truck rentals were non-smoking.
Laura BThe person at the desk was very friendly and helpful. The app was easier to use than I remember.
AMY BBoth rear tires had flat spots on them any speed over 15 was quite unnerving. Smelt like shit in the cab and gas in the box so good thing all was going to the dump
Keith HI reserved a PU truck but when I got there it was gone and got a 10 ft truck. The PU truck was taken off the lot to be replaced with a new one but the lady wasn’t informed that it was going to be replaced. I should have brought the new truck before you took the PU truck
Brenda MNothing you all are fabulous!
Laura KThe Uhaul app was still broken, did not connect and display documents and receipts, they helped and printed docs.
david BCheck engine light was on. Tire light kept going on and off.
Jill VGreat experience.Everything went smooth
george sVery good experience and I would recommend U-Haul to friends.
Jeffrey HGreat service, friendly folks, and fast service.
Abdullah GOverall wonderful experience.
CHRISTOPHER HAll good and professional.
KIMBERLY MWe were overall happy with the experience, one thing that we weren't as happy about was we were given a scale on how to refill the tank and we did it exactly as described but we were still charged for 3 gallons of gas.
BRIAN SThe only way to improve would be to make it free. I was very impressed with your place, and the truck was perfect.
Kent MThe rental was great!!
CHRIS BNot a thing. Personnel was chipper as always and very helpful. Completely took care of our uhaul needs. Even on a Saturday. Dons is the place to go. Thanks
Kenneth FWe received a tow dolly with a tail light that was out. Other than that, it was a great experience.
Nicholas YPleased. Posable looking for employment in company.
Eddie QI have rented from Don's rental for Uhauls several times. The truck I wanted was always there as promised and everyone displayed great customer service. Don's Rental also has other things to rent or purchase from power tools, small excavating needs and various party supplies. I have enjoyed frequenting this store for my own yard needs and my kids love getting their hair dye there.
GREGORY SEverything was great but the price. Thought is came with some miles for free. Felt like false advertising to call it 19.95 a day when the short trip cost me over 100
LARZ HNothing... Easy in and easier out...Ty!
Kimberli SWow- we have rented for years UHaul and that was one of the best customer service experiences- timely, responsive, supportive, and attentive to our needs- appreciate bot locations working with us and supporting us in our transport needs- we will be back,
Michelle JOnline, we were told around $415.00 for a one way trip. We went to the local office to firm up the reservation. The agent there said it would be about a hundred more than what was quoted online. We were going to leave, but the agent figured out it should be the $415.00 originally quoted. A few days later, we asked to pull in the date to a Friday from a Tuesday. The agent in the office (a different person), said it wouldn't change the price. We went to pick up the truck Friday and were told it would be over a hundred more than quoted, ($535.00). The agent there said that included a 4th day, and if we didn't need it, the extra $40.00 would be refunded to us. I noticed they were allowing 625 miles with an additional 40 miles tacked on. I told the agent that it wasn't that far to our destination. He said, they always allow a few extra miles. I said, but we aren't going to our house address, we are going to our daughter's house, several miles closer which is only 489 miles and then to the U-Haul drop off station, only another 34 miles, for a total on 523 miles. Why are we being charged for 142 miles more? Sadly, the agent said we would have to take it up with U-Haul. And gave us a phone number. We were then taken to the truck. That was the worst U-Haul truck I have ever seen. Every side was gouged top, bottom, middle. The passenger side was gouged from the Granny Attic to the end of the truck. The right front bumper was split almost completely top to bottom. Both the driver seat belt and the shoulder harness were permanently twisted, causing a driver to be very uncomfortable. The beige seat belt was greasy/dirty/filthy. It was black on the side that is against a body. The truck came with lots of crosses showing where it had prior damages. We took lots of exterior pictures. The truck had well over a hundred thousand miles on it. Unfortunately, it was the only one they had of the size we needed, so we were stuck with it. We were simply hoping it would make it the destination without incident. After driving for a few hours, it turned out to be bug infested with gnats and moths. We were thankful to turn it in and be done with it. We turned it in on Sunday (the office wasn't open though). We turned it in a day early (3 days instead of 4). We have not seen a refund of the $40.00 for the extra, unused day, as of yet. And why were we charged for 142 miles we wouldn't need. That's a lot of packed in miles! This was just trip 1 of 2 we are making. We won't be returning to this U-Haul location. We are hoping that U-Haul will step up and refund us the $40.00 promised and adjust our trip cost as the truck was a mess and the miles calculated were excessive.
Robert FIt is nice to have a local place to drop off our truck. Once we saw other trucks to see where to return it, it was easy to park and plenty of space. After a long, long day, we knew to drop the key in the slot by the door. However, there are two places, one to the left of the door and a mail slot on a wall to the left. Suggestion - please put a bigger sign on the correct return slot. We called the next morning and the key had been retrieved, but it was a worry for an exhausted renter since it appeared after we dropped it that we put the key in the wrong slot. Other than that, the entire experience with our newer 10 ft truck was very positive!
Donna WExcellent
Christine TIt wasn't bad
August YThe truck was ready when we arrived, in great shape, ran well, and return was easy!
KAREN SEverything was fine
CAROL HThere was a lot of play in the steering that made it a difficult highway drive.
alice Cvery easy to rent and return when we were done
John DThe staff was very friendly and helpful and made sure the truck was ready as scheduled.
Kathleen JNothing they were awesome
Brenda CDouble check that the chain isn't still hooked up when you tell the customer he is ready to go.
Jeff CWent very well thanks Dons .
John W