Was told the vehicle could be returned at a different location but Upon arrival I was told otherwise. The truck stunk of cigarettes and The flooring and seats were filthy with debris.Natalee R.
Customer Reviews for Don's Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.DANIEL H.
Sweet team and got me in and out efficiently :)Janine L.
Employee did not confirm fuel and mileage with me. Fuel was just less than full, paperwork showed it was full. I failed to take a picture, and forgot to get my fuel receipt. It wasn't a big deal on the fuel, i replaced what I used. But I did let another employee know about the fuel. Regardless, I give them a 5 star rating.BRANDON ISAAC HA B.
Customer did not leave a comment.Stephanie B.
Don's rental is great but the uhaul itself leaked water into it while I was driving and many of my boxes and my bed was wet.Claudia T.
Customer did not leave a comment.Kellee R.
never a hassle dealing with don's...fast in and out...all is wellFrank B.
Customer did not leave a comment.FLOYD ROGER N.
The Uhaul had an awful disgusting heavy smoked in smell. It was so bad it gave me a sore throat & burned my eyes. My kids rode with me & I hated that they had to sit in the heavily smoked in vehicle. The man who gave me the keys told me nothing! I had to ask how to open the back. I am a women who never drives huge vehicles, it would have been nice if he had shown me how to drive it.CYNTHIA ANN D.
The lady that check me in was more than courteous. How to improve? don't change a thing.ALBERT WILLIAM P.
Staff were excellent and helped me out after another location dropped the ball and were unable to honor my reservation.DAVID T.
Customer did not leave a comment.Rk R.
Dons rental is exceptional. Uhaul needs work on the online reservation site. We scheduled and reserved a truck, was sent for pick up at another location. When we arrived, no vehicle available. Customer service was not accommodating and we eventually were sent to Dons who provided us with a much smaller vehicle (all they had) uhaul did not offer any compensation for our time/inconvenience or expense. I will be using another vehicle rental company in the future.Krista E.
Customer did not leave a comment.Paul B.
I received excellent service here and the people were so nice. They made me feel very welcome, which makes a huge difference when moving to a new place!Elayne G.
The truck was still dirty inside and out...Nancy G.
Didn't have any issues with Don's rentalJUDY S.
Customer did not leave a comment.Daniel H.
I traveled at 55 miles a hour but saw a lot of trailes wip by me that were of the same type as mine. I had to travel over 1800 miles, if you really don't have to go 55, I wish you wouldn't recommend it. I'm a mature adult I don't need you holding my hand. It took a lot of extra time and was very hard to watch that I didn't go over 55.James M.
Customer did not leave a comment.Cory N.
Customer did not leave a comment.MILLIE R.
Very professional across my whole transaction from the lady at the front desk and great customer service and explained everything to me to the nice guy who drove the truck around and made sure the milage was correct on my paper and the tank of gas was full. Over all very great experience if I ever need to rent another u-haul I'll definitely rent it from this location.Jesse R.
Customer did not leave a comment.Joshua K.
Customer did not leave a comment.Gary H.
PerfectJONATHAN DEAN L.
The truck sounded like it was going to fall apart, it was a little unsettling.Diana A.
Customer did not leave a comment.MICHAEL M.
I reserved the trailer at the Scappoose location, when I got there Saturday morning to pick up they didn't have it (however online said they did) and sent me to St Helens. They didn't have it either and gave me a more expensive trailer without even telling me or asking. Staff was not friendly at all and no one had a mask on.William K.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Scott V.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Todd R.
It was difficult to start the ignition.PAMELA JUNE P.
Customer did not leave a comment.HERBERT ALBERT L.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.BOBBIE H.
Maybe clean the truck's cab instead of leaving cigarette butts in the ashtray. And the floor was filthy. 1/8 inch of dirt and and grime. I was very disappointed.KENNETH CHARLES H.
Customer did not leave a comment.Ray U.
Don's Rental is great. Fabulous customer service!Steven J.
Amazing service! Very friendly and helpful staff. Thank you so much!Ashley C.
Customer did not leave a comment.JOHN S.
The vehicle was absolutely filthy and smells like cigarette smoke they never clean it obviously at allRICHARD C.
More large trucksBERNABE L.
Customer did not leave a comment.Nate J.
Everyone was really nice and helpful, even with them being super busy. Thank you for being so helpfulMichael S.
Customer did not leave a comment.cheryl V.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Brittany C.
We love renting here and wish we could take you with us when we move.Kevin H.
The movers I hired through U-Haul (Super Movers) Never showed up for the job I scheduled for Saturday morning. Since the movers never showed up, the first part of the job took the entire day and I had to extend my rental overnight to do the second job I had intended to do after the first part and cost me a big chunk of chain. Usually I'm a fan of U-Haul but this a major problem for me and my dad, who should not have been lifting as much as we ended up lifting. Very unsatisfied.Anders K.
Truck okay, people friendly, trailer had flat tire had to wait 1 hour to have it fixed, but they did fix it. Should have been done before I showed upGARY L.
Customer did not leave a comment.jeff T.
Customer did not leave a comment.FredERICK H.
Everything went great.george S.
Customer did not leave a comment.SHAUNA BETH F.
I was charged $240.00 to rent a van for 23 hours I should have rented a truckROBERT M.
all is well---nice folks---glad to see you decided to have pickup trucks available at this location again---several years ago you decided not to...Frank B.
Employees are ALWAYS so nice, polite and respectful. I go there for all my rental needs - and I refer them as well. Thanks for doing a great job! Marc KnutsonMARC K.
Customer did not leave a comment.James M.
Customer did not leave a comment.CHARLES J.
Customer did not leave a comment.Bobbie H.
Was exhausted from moving and forgot to put gas in. Outrageous that they could charge so much over what gas rates are to fill it up a fourth of a tankTerri S.
The inside of the cab was really stinky and full of dog hairterri S.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Cynthia G.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Bradly M.
Customer did not leave a comment.William O.
Better customer walk around inspections with rental employees.Robert G.
Fast in and fast out. Even with a little confusion with the equipment, the staff was fast and professional with a correction.Randall G.
Fair prices, easy pick up and drop off. I'm really happy this service is available.Jayne B.
Customer did not leave a comment.Lonnie M.
excellent service all around!jeannie I.
Customer did not leave a comment.Roxanne Z.
Drive it for meROBERT C.
Customer did not leave a comment.GEORGE L.
Customer did not leave a comment.Braden K.
Uhaul should comp people miles when they have to drive out of a service area to get a truckJames L.
Customer did not leave a comment.Corey C.
Customer did not leave a comment.David R.
Customer did not leave a comment.James L.
Customer did not leave a comment.Robert B.
Answer the phonesEd M.
Customer did not leave a comment.Kaela S.
Pleasant to deal With, & very informative.JAMES L.
Area was hard to get truck into and there was not a sign to let driver know where to return.Patrick S.
Customer did not leave a comment.Todd R.
Customer did not leave a comment.Whitney P.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.Jeffrey F.
I reserved this truck to use yesterday. Took time of work. Somehow the Uhaul computer system allowed a double booking, making me lose now two days of work to rearrange the move. The first reservation was guaranteed reserved and confirmed as such by text. Then given to another customer and there was no apology from uhaul. No offer for a free rental or any kind of reimbursement.Nathan M.
2 day truck rental, two round trips to Vancouver, Wa. - way too expensive $$$$. Thought I could keep my truck in the shop. While I rent this one. Likely not again, I will use my truck even with winter storage being tough.Craig S.
Customer did not leave a comment.Mary D.
Customer did not leave a comment.CARESSA B.
Great, quick, help me disconnect the trailer.REMY G.
Everything went perfect. Dons rental got me on the road quickly and in a very nice and clean vehicle. Very nice experienceJeff C.