1.Trucks need to be thoroughly checked before accepting them. 2. Make sure they are properly maintained for a safe drive regardless of lack of personnel
Joshua D
Customer Reviews for Dorchester Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Scary hole in the wall place in a bad part of town. Absolutely nothing inviting about this location. The guy working there was fine, but I was instructed to turn my truck around in a dirt lot full of debris, it was a miracle I didn't get a flat tire.
danielle OEverything was great! Pick up an drop off went smoothly. Highly recommend this location as it is right off of Interstate 26. You can pick up the U-Haul before getting into Downtown Charleston.
Robert HExactly what I asked for. The staff was cordial and helpful. Adjusted the rental when I didnt use the number of miles as originally proposed.
James Mabandoned lot in the ghetto, unclear where to leave trailer
George HThe staff was wonderful and patient with us in the whole process. Thank you very much 5stars.
Rhonda OVery helpful and knowledgeable. The UHaul website was not working very well, but the crew got everything handled beautifully. Thanks so much!
Emily SThe location was a bit sketchy, but the man that helped me was extremely helpful and cheerful.
DAVID BVery helpful
Stowe SI dropped it off at a night so there wasn’t anyone and I wouldn’t recommend it just because there is bigger hula places to get from that’s all
Luis MThey are trying to charge me for losing equipment I never received. I didn't receive any equipment because the shitty old meat store they occupied was empty.
Tom INo ac on the truck and very loud
Mokhtar DOff hours pick up was so easy and the attendant was friendly and efficient at drop off. I would definitely choose this location again!
Erin KStill waiting the adjustment for our invoice as we were charged for two days instead of one.. I picked it up at TigerPaw on 6/10/26 at 3:59 PM and dropped it off at Dorchester at 3:16 PM on 6/11/26. The fella contacted his district manager Elijah Mack to try to correct things still waiting on the updated invoice for only a one day charge instead of 2.
Lance GWe had to drive 15 minutes to a new location because our original U-Haul was not staged/in the middle of 15 other parked uhauls. Phone support was useless. Told me at 10pm after driving 3 hours there that I’d need to pickup the next morning. Told him it wasn’t possible to do that as it was a Monday night and he told us it was the only option. They need to be able to dispatch one of the other 30 trucks in the parking lot, but he kept saying he could not do that.
Austin BThe equipment was a hazard.
ramsey t