Customer Reviews for Double D Storage
(U-Haul Neighborhood Dealer)

794 reviews

3400 N Golden State Bl   Turlock, CA 95382
(Located north of Monte Vista)

(209) 656-0435

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(209) 656-0435

3400 N Golden State Bl
Turlock, CA 95382
(Located north of Monte Vista)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Not to bad

TRACY H. 
Rating:
4.0

'

ROQUE A. 
Rating:
1.0

The owner that waited on me was not clear at all about the days he was charging me. I wanted an utility dolly he gave me an appliance dolly and charged me for it. He was not clear if I would drop off at Martinez or Pinole. Pinole closed at noon. It was about 3:30pm. I called Martinez they were open until 5:00pm but would not take the truck so I had to drive it back to Merced uhaul and dropped it off.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Camille H. 
Rating:
3.0

After hours drop off

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Friendly experience, started checking in customers half an before opening. That was a pleasant surprise.

LINO S. 
Rating:
5.0

Customer did not leave a comment.

holley C. 
Rating:
5.0

everything was great! Thank you!

KENNETH K. 
Rating:
1.0

The mileage was recorded higher and we complained and called and sent pictures but we still got charged for the miles we did not use. I am really frustrated and tired of calling

Sina A. 
Rating:
4.0

I was treated professionally. I was asked to provide to other contacts information which I found odd and out of place. I have never been asked this at any other of the U-Haul sites on all my years of renting equipment, vehicles or trailers.

ARTHUR M. 
Rating:
5.0

Staff was amazing to deal with. Will definitely come back in the future

Barry P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

WENDY F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jarmin M. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

RONAL M. 
Rating:
5.0

Office could be open later than 5 pm

BRUCE H. 
Rating:
4.0

Let people know what kind of plug their going to need ahead of time

ELIO N. 
Rating:
5.0

Customer did not leave a comment.

RANDY D. 
Rating:
5.0

Customer did not leave a comment.

KENT S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

THOMASINA L. 
Rating:
5.0

Ray knows his stuff and Virginia really cares for customers.

JAMES A. 
Rating:
5.0

Great guy working there. I was an hour early before their opening hour, yet he still help me return the trailer. Saved me an hour and potentially my day, due to my schedule.

GOVERGES M. 
Rating:
3.0

Customer did not leave a comment.

Shanette F. 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
2.0

The service is very slow. Tony, the yard guy, has caused over $400 of damage to my van. He couldn't get the trailer lights to work so he cut of my trailer wiring connector and tried to splice a new connector on. This caused the control unit, fog lights and rear right tail light to short out. Every time I've gone there since, twice, he's always talking about being broke, needing money, wanting to know if I knew a way he could earn some extra money etc. It's makes me uneasy.

Erik H. 
Rating:
5.0

Perfect thanks

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
1.0

I checked in online yet it still took over an hour to get my trailer! Then the right rear tail light didn't work. I had little choice but to take it as I had important business to take care of. Then in the way back home, night time, all is the lights went out. I didn't know this until I got pulled over by the California Highway Patrol. Luckily I wasn't given a ticket

Erik H. 
Rating:
4.0

Customer did not leave a comment.

SOOREAN A. 
Rating:
5.0

Add an open wifi network to the location. My phone would not register my location for the 24hr share and made it next to impossible to work the system. Luckily my wifes phone was able to work otherwise I'd be unable to register the remtal.

Marco R. 
Rating:
5.0

Customer did not leave a comment.

ROSA V. 
Rating:
3.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Customer did not leave a comment.

MANINDER S. 
Rating:
5.0

Everyone is very helpful, kind and attentive to the needs and inquiries from customer.

Shirley C. 
Rating:
5.0

Rental was fast and easy. Truck was clean and ready to go when I got there. I would definitely rent from here again and recommend friends and family to come here.

Joshua M. 
Rating:
5.0

The person that in office that was understanding, very helpful and kind with all my not good attitue, but I was treated with honour and very good explanation toward the policy that I was wrong. Thank you UHAUL

Yousef E. 
Rating:
5.0

Customer did not leave a comment.

Edgar G. 
Rating:
4.0

Customer did not leave a comment.

LIANE R. 
Rating:
5.0

Customer did not leave a comment.

Nikolis T. 
Rating:
5.0

I actually had put a reservation at a different location but they provided the worst service, so I requested to transfer my reservation and I was referred to Double D Storage and they were able to see me the same day and time of my initial reservation!! I was very pleased at how well they took care of me. I will definitely come back if I ever need to use their services in the future! Thank you!

China A. 
Rating:
5.0

Keep up the great work.

savan S. 
Rating:
2.0

Make sure you have the right truck that was reserved online. We had to use a smaller truck and that really put us behind on our move.

RANDALL F. 
Rating:
2.0

Lower your charge.

ZOHRA S. 
Rating:
3.0

Tell people they only have exactly one hour from the time of reservation to pick up. Even if paid for. I could not access via mobile because I was “late” even though I was there in the parking lot picking up 1 of 2 trucks and the mobile check in process is horribly slow!!

ricardo M. 
Rating:
5.0

Friendly and professional service, on the rental and return process. Thank you

RANDALL W. 
Rating:
5.0

Really good costumer service and very thankful

ARACELY S. 
Rating:
1.0

person quotes one price and then charges cc a different amount not honest

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

KAMYAR A. 
Rating:
5.0

All good

SAM T. 
Rating:
5.0

the manager hook the trailer fast and safe. good job will go back and rent again.

ROY A. 
Rating:
3.0

Insure all equipment is clean and ready for use prior to next rental.

HIRAM D. 
Rating:
5.0

DD storage has very clean and quick service! Uhaul has great customer service!

virginia I. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Anallely C. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE W. 
Rating:
4.0

The couple running the location seemed frazzled and extremely slow.. when asked how much longer it would be for us to be waited on the lady was extremely rude.. when we returned the uhaul we went over the miles we had estimated and he said boy you went 157 miles!! He seemed annoyed.. the we where short about 4 gallons on the gas and he said.. you did put gas in the uhaul you owe $28.00 more on your account.. I said I can just go and put it in .. he then kept telling me you will be charged for more mileage.. I said thats fine.. again he seem annoyed.. I have rented on other occasions a uhaul and never have been treated like we had committed a crime.. I don't believe I will you this location again.. they are loud and very rude.. I wish them the best and hope they where just having a bad day.. the both where very rude

ELVA M. 
Rating:
4.0

Lady in charge seems a little confused and even know I had the information confirming my reservation she told me that she didn't have an available truck she corrected the mistake and let us get it but it was a little stressful.

JESUS A. 
Rating:
5.0

Customer did not leave a comment.

DURAYE T. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
3.0

The overall experience was good. The trailer held up did it's job and didn't give me any problems.

MICHAEL DAVID T. 
Rating:
5.0

While the people we picked up the truck from were WONDERFUL, my customer service experience with u-haul as a company was deplorable- I will NEVER rent from your company again and hope that you strongly consider both your process, notification system and phone staff . Your company really should be embarrassed by your lack of service mentality

Hillary V. 
Rating:
1.0

Horrible place never using U-Haul again in my life I'm boycotting I used the trailer one day an I got charged two fuck that shit

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

the only thing I can say is that the windshield was very dirty and made it hard to see out of

cynthia Y. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Very friendly help.

fatima T. 
Rating:
3.0

Just make sure that you know a 1 day rental is 24hrs and not the end of business.

William O. 
Rating:
4.0

Had made reservations on-line Thursday night for the modesto location but when I opened an email Saturday morning it showed that the truck I thought I was getting at 9:00 am was not available till 2;00 pm. So that sucked. So it cost me more money in milage because now I racked up like 45 miles in just picking up and returning the truck. Told that I should had received a call informing me that the truck and time I picked was not available. But went and checked and I did not. So, pretty unhappy. Would like reimbursement on my milage for having to pick truck up in turlock.

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

ISABEL R. 
Rating:
1.0

Charged an extra day. Charged 20 gal of gas for 22mi of use.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
2.0

They ripped us off by purposely cut zip tie on furniture dolly and charging us for it! We sent video showing that we never touched it!! We also reserved online and the person made us do the in store reservation as well and the truck was filthy!

Dana W. 
Rating:
5.0

I was disappointed that there was a hand truck and blankets in the back that I could not remove without being charged for them. They took up space I could have used. Other than that everything was great.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

IGOR Z. 
Rating:
4.0

Maybe have two people on Sunday. I was really busy

Connie U. 
Rating:
5.0

Customer did not leave a comment.

RAMONA D. 
Rating:
5.0

Provide necessary cleaning materials so that vehicles will be properly sterilized

RUBEN I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

There's nothing you and your team can do to better the service I received countless times I use U-HAUL! Thank you Roy and Joyce for the great customer service I always get at Double D Storage and U-Haul

William K. 
Rating:
5.0

Excellent location. Very friendly couple.

JOSE C. 
Rating:
5.0

comment

CARL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Just keep doing what your doing. I was very happy with my rental experience. This is the third time I use this location for my rental needs. They're fast, professional, and knowledgeable.

BENJAMIN G. 
Rating:
1.0

The 26 foot truck I rented a week in advance was rented to another person, at least that's what I was told. I now doubt they even have a 26 foot truck. I was given a 20 foot truck and told they overbooked. I picked up the truck at 1pm and had movers arriving at 2pm on a Sunday. I was told I could rent a trailer, at full cost, no discount offered. My other option was to call around and look for a 26 foot truck and return the 20 foot truck I had. Since the location I was moving to was 45 minutes away my movers didnt have the time to make two trips. Despite their best efforts our belongings couldn't fit in the truck I was provided. We were stuck loading and unloading ourselves and making a 2nd round trip. We both have back issues and couldnt find help on such short notice. I had to take the afternoon off from my new job that (which I started a month ago). Had to use 2x the gas I would have had we had the correct truck, and had to postpone handing the keys to the buyers of my house. The customer service was horrible and we really didnt appreciate the "take it or leave it" attitude of the rental office. I have put in a call to corporate and hope to get some results. I would NEVER recomend Double D storage in Turlock California.

Steven O. 
Rating:
1.0

I rented an auto transport hitch from this location in which was installed by their technician. Upon trying to load the car onto the ramp, it appeared that the installation was incorrectly installed as the hitch came off the ball, bounced up from the ramp, and went into the back of my SUV causing deep dents and scrapes. We are fortunate this did not happened while on the road. U-Haul claims they are not responsible for the the incident. U-Haul should double, if not triple check their equipments before allowing customers to drive off their facility as it can create accidents resulting bodily injury or possibly death.

Thai X. 
Rating:
5.0

Pick up and drop off went smoothly. I returned the truck late and they were understanding.

TREVOR B. 
No reviews have been submitted for this location.

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