Customer Reviews for Double D Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Double D Storage

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DONNA P.
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person quotes one price and then charges cc a different amount not honest

ARTHUR D.
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Customer did not leave a comment.

GREGORY W.
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Customer did not leave a comment.

Robert V.
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Customer did not leave a comment.

KAMYAR A.
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Customer did not leave a comment.

SAM T.
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All good

ROY A.
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the manager hook the trailer fast and safe. good job will go back and rent again.

HIRAM D.
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Insure all equipment is clean and ready for use prior to next rental.

virginia I.
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DD storage has very clean and quick service! Uhaul has great customer service!

David M.
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Customer did not leave a comment.

Anallely C.
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Customer did not leave a comment.

CATHERINE W.
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Customer did not leave a comment.

ELVA M.
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The couple running the location seemed frazzled and extremely slow.. when asked how much longer it would be for us to be waited on the lady was extremely rude.. when we returned the uhaul we went over the miles we had estimated and he said boy you went 157 miles!! He seemed annoyed.. the we where short about 4 gallons on the gas and he said.. you did put gas in the uhaul you owe $28.00 more on your account.. I said I can just go and put it in .. he then kept telling me you will be charged for more mileage.. I said thats fine.. again he seem annoyed.. I have rented on other occasions a uhaul and never have been treated like we had committed a crime.. I don't believe I will you this location again.. they are loud and very rude.. I wish them the best and hope they where just having a bad day.. the both where very rude

JESUS A.
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Lady in charge seems a little confused and even know I had the information confirming my reservation she told me that she didn't have an available truck she corrected the mistake and let us get it but it was a little stressful.

DURAYE T.
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Customer did not leave a comment.

AMY H.
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Customer did not leave a comment.

MICHAEL DAVID T.
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The overall experience was good. The trailer held up did it's job and didn't give me any problems.

Hillary V.
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While the people we picked up the truck from were WONDERFUL, my customer service experience with u-haul as a company was deplorable- I will NEVER rent from your company again and hope that you strongly consider both your process, notification system and phone staff . Your company really should be embarrassed by your lack of service mentality

Jonathan M.
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Horrible place never using U-Haul again in my life I'm boycotting I used the trailer one day an I got charged two fuck that shit

Paul F.
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Customer did not leave a comment.

cynthia Y.
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the only thing I can say is that the windshield was very dirty and made it hard to see out of

STEVEN M.
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Customer did not leave a comment.

fatima T.
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Very friendly help.

William O.
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Just make sure that you know a 1 day rental is 24hrs and not the end of business.

Jesse A.
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Had made reservations on-line Thursday night for the modesto location but when I opened an email Saturday morning it showed that the truck I thought I was getting at 9:00 am was not available till 2;00 pm. So that sucked. So it cost me more money in milage because now I racked up like 45 miles in just picking up and returning the truck. Told that I should had received a call informing me that the truck and time I picked was not available. But went and checked and I did not. So, pretty unhappy. Would like reimbursement on my milage for having to pick truck up in turlock.

ANTONIO G.
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Customer did not leave a comment.

ISABEL R.
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Customer did not leave a comment.

Jeffery H.
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Charged an extra day. Charged 20 gal of gas for 22mi of use.

RONALD R.
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Customer did not leave a comment.

Dana W.
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They ripped us off by purposely cut zip tie on furniture dolly and charging us for it! We sent video showing that we never touched it!! We also reserved online and the person made us do the in store reservation as well and the truck was filthy!

Robert O.
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I was disappointed that there was a hand truck and blankets in the back that I could not remove without being charged for them. They took up space I could have used. Other than that everything was great.

IGOR Z.
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Customer did not leave a comment.

Connie U.
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Maybe have two people on Sunday. I was really busy

RAMONA D.
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Customer did not leave a comment.

RUBEN I.
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Provide necessary cleaning materials so that vehicles will be properly sterilized

MICHAEL D.
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Customer did not leave a comment.

William K.
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There's nothing you and your team can do to better the service I received countless times I use U-HAUL! Thank you Roy and Joyce for the great customer service I always get at Double D Storage and U-Haul

JOSE C.
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Excellent location. Very friendly couple.

CARL C.
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comment

MICHAEL D.
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Customer did not leave a comment.

BENJAMIN G.
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Just keep doing what your doing. I was very happy with my rental experience. This is the third time I use this location for my rental needs. They're fast, professional, and knowledgeable.

Steven O.
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The 26 foot truck I rented a week in advance was rented to another person, at least that's what I was told. I now doubt they even have a 26 foot truck. I was given a 20 foot truck and told they overbooked. I picked up the truck at 1pm and had movers arriving at 2pm on a Sunday. I was told I could rent a trailer, at full cost, no discount offered. My other option was to call around and look for a 26 foot truck and return the 20 foot truck I had. Since the location I was moving to was 45 minutes away my movers didnt have the time to make two trips. Despite their best efforts our belongings couldn't fit in the truck I was provided. We were stuck loading and unloading ourselves and making a 2nd round trip. We both have back issues and couldnt find help on such short notice. I had to take the afternoon off from my new job that (which I started a month ago). Had to use 2x the gas I would have had we had the correct truck, and had to postpone handing the keys to the buyers of my house. The customer service was horrible and we really didnt appreciate the "take it or leave it" attitude of the rental office. I have put in a call to corporate and hope to get some results. I would NEVER recomend Double D storage in Turlock California.

Thai X.
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I rented an auto transport hitch from this location in which was installed by their technician. Upon trying to load the car onto the ramp, it appeared that the installation was incorrectly installed as the hitch came off the ball, bounced up from the ramp, and went into the back of my SUV causing deep dents and scrapes. We are fortunate this did not happened while on the road. U-Haul claims they are not responsible for the the incident. U-Haul should double, if not triple check their equipments before allowing customers to drive off their facility as it can create accidents resulting bodily injury or possibly death.

TREVOR B.
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Pick up and drop off went smoothly. I returned the truck late and they were understanding.

Natalie A.
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Easy to drop off after hours. Just wasn't sure if the truck was safe because it was in an open parking lot in the property. After leaving decided to go back and make sure I had done it right and the property owner had moved the truck. Felt good only then bc I thought maybe someone would break in the back and take the dollies and blankets.

CARL C.
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Customer did not leave a comment.

Melissa L.
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Customer did not leave a comment.

Linda T.
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Very pleasant experience

CHARLES EDWARD B.
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Customer did not leave a comment.

gene L.
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Customer did not leave a comment.

Rodger G.
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Customer did not leave a comment.

Cynthia C.
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Customer did not leave a comment.

Scott K.
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Customer did not leave a comment.

Erich H.
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martin C.
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Everything good, Great service

CARL WILLAIM C.
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The only thing is I didn't bring proof of insurance so I had to buy that. Transaction was fast and easy, vehicle was in good condition and people were nice.

Valarie B.
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Very efficient and easy process we were in and out in less than 10 minutes from our scheduled time.

JOHN H.
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Customer did not leave a comment.

Violeta J.
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Clean facility which adhered to COVID rules.

Amanda S.
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Customer did not leave a comment.

ALBERTO G.
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Customer did not leave a comment.

JACOB ANDREW W.
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Customer did not leave a comment.

Jewel L.
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Customer did not leave a comment.

MICHAELLE L.
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Customer did not leave a comment.

Shannon T.
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It was my first time using mobile pick up. The online rep, Alexis, was very patient and professional. Alexis guided the process very well. It was much appreciated. Thank you!

armando A.
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Customer did not leave a comment.

Bennie B.
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Customer did not leave a comment.

Elaine T.
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was told to put keys in slot. back the truck into a very small space , I had a mask on

Craig I.
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Great people at this uhaul at Double D storage, highly recommend the......They go all out to make sure you are taken care of for sure Thats rare these days. Will be back again!

WILLAIM BRADNER E.
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Customer did not leave a comment.

Jose C.
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Customer did not leave a comment.

JESSAMYNE S.
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Virginia was extremely helpful and informational - every question of mine was answered quickly and she was extremely accomodating. She made the process extremely easy after a rough few days trek, I would DEFINITELY recommend this location to ANYONE looking for a uHaul or similar services.

Eric F.
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Customer did not leave a comment.

Troy N.
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Not sure anything can be done to improve this location!! Excellent all the way around! The opposite would be true for some other nearby locations!

Daniel M.
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Customer did not leave a comment.

Russell W.
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I did a online reservation and when I picked up, I had to basically re enter all of my Information again. Seems once would be enough. Also I would recommend a selfie on the person checking out the vehicle so y ok u have them as they currently look. Sometimes the driver license picture is out of date

EDNELLE BARATA V.
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Customer did not leave a comment.

DANIEL C.
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Customer did not leave a comment.

Michael B.
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Great experience thank you for a smooth transaction.

Kara G.
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Very unorganized, and confused in finding and fulfilling reservations.

Judy W.
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Customer did not leave a comment.

Arturo N.
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Customer did not leave a comment.

August J.
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I made this uhaul reservation to move to Los Angeles. I made this very clear with the Turlock location and they acknowledged. When I went to turn in my u haul in souther California I was turned away by every uhaul location until Covina accepted. The Covina location informed me that the Turlock office made it a local return only. I was charged $400 for their mistake and given no other options. I have never and will never use uhaul again.

DENIS Y.
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Customer did not leave a comment.

JARED S.
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Rude customer service. Not friendly at all

Jose C.
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Customer did not leave a comment.

DANIE W.
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The truck was junk! 183k miles. Suspension was gone!

DUSTIN D.
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I got charged a cleaning fee when I returned the trailer exactly as it was given to me. I used it for 2 hours. Bad customer service.

Marcelo M.
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Customer did not leave a comment.

Enrique S.
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I placed my online order and I was in and out within 5 minutes quick and easy process. Return was just as fast. Thank you, Enrique Sanchez

Jose C.
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Customer did not leave a comment.

Jaryd E.
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Couldn't find the key return, threw the key through the mail slot in the door.

Patrick M.
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Customer did not leave a comment.

Daniel P.
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Older couple living on site, waited around while they did personal phone calls/fed dog, used computer while waiting to drop off rental. Was only asked if I filled up the gas tank by the lady. Finally walked out and completed return process on my phone before the guy walked outside for the return. WILL AVOID UHAUL and this location at all costs now

Melissa R.
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Fast friendly service.

Toni S.
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Friendly, fast and knowledgeable check out and check in. Location is close to the freeway. Biggest selection around. Would recommend to anyone looking to rent.

GLORIA L.
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Had to move a couches.. quick service. Nice and friendly service

jose H.
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Customer did not leave a comment.

Jacquelyn S.
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Customer did not leave a comment.

Dawn B.
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We were originally suppose to drop off on First St. in Turlock but that location was closed on Sunday. We contacted the Double D Storage and they were happy to help us with the return. They were very friendly and polite.

No reviews have been submitted for this location.

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