Customer Reviews for Douglas Storage Solutions LLC
(U-Haul Neighborhood Dealer)

71 reviews

440 E 1st St   Douglas, AZ 85607

(520) 364-1128

Location Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(520) 364-1128

440 E 1st St
Douglas, AZ 85607

Services at this Location:

Location Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had not expected to deal with this location but was compelled to drive nearly 400 miles in order to pick up the truck.

Scott M. 
Rating:
3.0

Customer did not leave a comment.

MELODEY M. 
Rating:
5.0

Great, friendly service always delivered in a prompt manner. I can always count on U-Haul at Douglas Storage Solutions.

Jorge T. 
Rating:
4.0

The truck was a champion and performed very well. If a backup camera was installed, the truck would be flawless.

LUCAS F. 
Rating:
3.0

N/A

LEANDRO C. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nothing everything was excellent

FAUSTO R. 
Rating:
5.0

EXVELENT AND PROFESSIONAL SERVICE, GREAT STAFF!

ANTONIO B. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

They were organized, efficient and the trailer in great condition.

NORMAN P. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

MARTHA R. 
Rating:
5.0

Thank you, it was a quick and easy rental!

GARY S. 
Rating:
5.0

Everything was great, fast efficient, and knowledgeable.

NORMAN P. 
Rating:
5.0

Employees were very helpful and respectable. Great employees!

LUIS L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

Continue providing great service!

Timothy S. 
Rating:
5.0

quick and easy dealings

MICHAEL W. 
Rating:
5.0

Keep up the good work

Christopher B. 
Rating:
5.0

Staff was friendly and even helped me find a cab to get get home after dropping off the truck and trailer

DAVID G. 
Rating:
5.0

Excellent customer service.

Kellen W. 
Rating:
5.0

Nothing, the best customer service I have ever had the privilege of being given. Thanks Leo.

Lynette K. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
1.0

Customer did not leave a comment.

Hiram A. 
Rating:
4.0

Please check the condition of your truck because yesterday it has a little trouble with breaks and starter.

JULIETO JR A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

José D. 
Rating:
5.0

Customer did not leave a comment.

AUGUST N. 
Rating:
5.0

Have small trucks available

leopoldo G. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE Y. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Brian who attended me was very helpful, great personality

BARBARA N. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN S. 
Rating:
5.0

Customer did not leave a comment.

JONATHON A. 
Rating:
4.0

Customer did not leave a comment.

Nancie A. 
Rating:
5.0

Excellent service and super easy rental process. Will definitely be back again as returning customer for future rentals. Thank you so much!!!

David B. 
Rating:
5.0

Customer did not leave a comment.

Jasmin C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Had mentioned lack of being able to see dolly at night. My recommendation would be installing marker lights on fronts of fenders before an inexperienced person has an accident with one.

Chad M. 
Rating:
4.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Maren S. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
4.0

Was being charged for two days when I arrived a bit early. 15 minutes!! And the computer charged ME for two days. REALLY. That is incredibly stupid!!! My appointmemt was for 4:30 P.M. The location closed at 5:00 so I arrived a bit early so the U-Haul system charges me for a full extra day that had already past...except for 15 minutes. WOW. And I had a reservation.!!! Fortunately the service agent changed my reservation time to the minute that I was there to force the one day price. Inconceivable.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

shawn B. 
Rating:
3.0

Customer did not leave a comment.

Hector S. 
Rating:
5.0

Customer did not leave a comment.

shawn B. 
Rating:
5.0

Leo was very helpful the only staff member with good customer service

Guadalupe C. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Great people who let you know all options to suit the renters. I rented from this company and their price was 29 dollars for one day. Your company in Sierra Vista charged me triple for one day, 97 dollars.

Harold S. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

Powell G. 
Rating:
5.0

Was a great experience, courteous, efficient and very helpful.

NORMAN P. 
Rating:
2.0

The the tow dolley was in horrible condition, the safety chains were broken and no hooks, left tail lights worked when they wanted too. When I returned it to the return destination in Fort Stockton the people there also noticed the safety issues with the tow dolley. Honestly I wanted to swap it out but they all looked the same wish I had a discount or a dang refund for the way I had to drive with that excuse of a tow.

Luis T. 
Rating:
5.0

Great service. Awesome!!

Oscar M. 
Rating:
5.0

Drop off after hours so I did not have any interaction with anyone.

Steven A. 
Rating:
4.0

Check enclosed trailer‘s operation. Sliding door closed while loading the trailer. Slid down onto my back, very dangerous. Also there were four screws drilled from the outside of the sliding door that go through the inside door. If someone tries to hold the door when it comes down, might get poked with screws. Without fixing the sliding door, someone will get hurt.

NICOLAS C. 
Rating:
5.0

Customer did not leave a comment.

GLORIA E. 
Rating:
2.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Very professional and helpful. Thank you Leo.

Marvin R. 
Rating:
5.0

Had no washer fluid to put in the reservoir. It was empty.

Jimmy M. 
Rating:
2.0

I checked in 0nline to pick up at 4. office was staffed by 1 woman with poor English, she could handle reservation. she called for help and told me he would arrive in 30 minutes, 1/2 hour late for my 4:00 reservation. when i said no....she called him again and he arrived in a few minutes. He barely knew how the uhaul site worked, he couldn't take a photo of my drivers license because he said his phone was rebooting. He could not find the drop off location in Sierra Vista and he didn't have a printer for the computer to print the rental contract. Contract reads 4:10 pm, that may be the time he logged on but I did not get the truck until about 4:45. Windows were dirty, no dolly.

Betty Lou T. 
Rating:
2.0

Customer did not leave a comment.

Marvin R. 
Rating:
3.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

U-Haul has always treated me well. Excellent service and people in both Douglas and Sierra Vista AZ. THANK YOU.

Laura L. 
Rating:
5.0

very profesional service

David M. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
No reviews have been submitted for this location.

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