Hard to rate this location, as it was closed the day of pick-up (unbeknownst to me and was not advised of until I had called the U-Haul Dispatch Operator); and not the original location for the pick-up request/reservation (which was changed the day prior to picking up and less than ideal) . Because the location was changed prior to pick-up and was not advised of that it’d be closed, a digital pick-up was required and took close to 2hrs (not including the 1hr+ drive time, one way) due to poor cell reception/app connectivity. Would have been more convenient for the CUSTOMER to have picked-up in Tucson… If equipment was not possible at the location requested per the reservation, the U-Haul website should not have presented it as an option. The reservation and pick-up experience left much to be desired and was truly awful, but can’t be blamed on the employees of this location, since I had no interaction with them.
Amber H
Douglas Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglas, AZ 85607
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Customer Reviews
- 4.5 Average Customer Rating
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All is good
Fernando FVery friendly and helpful staff!
GABRIEL VCustomer service reps at the storage unit have zero customer service skills. It’d be nice if they would at least be friendly. I understand that it is a self service and they have nothing to do with U-Haul but friendly attitudes would make it more of a positive interaction.
Daniel GJust wish I didn't have to do everything online to rent a haul would have been alot easier if I was able to rent it with the people at the location
Michael H