Took me a 40 minutes to get through the process. Almost gave up and canceled but people were counting in me. Very difficult process if unprepared for it and no on-site help. Touching the lock to allow permissions help was much needed,, thanks.. but when you are in a hurry and become nervous its really hard.. The location was walking distance which was good.Doris O.
Customer Reviews for Dreamantic Auto
(U-Haul Neighborhood Dealer)
Saint Petersburg, FL 33712
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 9 am - 5 pm
- Sun: 10:30 am - 3:30 pm
Special Operating Hours
- 7/26/2021 - 7/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was definitely an unusual location and didn't look like a drop off. It took me a while to park the truck in the back due to being on the alley across from a home, cars and a fence. I didn't quite realize that I was supposed to login first to checkin so I put my keys in the lock box at the front of the building and when I looked at my contract it said lock them in the cab so they were already in the lock box. Sorry about that... So I definitely did the check in the wrong way. But it was Sunday so no one was there and the gentleman who works there on Monday took care of the checking in since I did it wrong. Maybe a sign should say by the lockbox whether or not they want us to put the keys in the cab like the contract said or to put them in the lock box which then said put a copy of your rental contract with it.Joann K.
Customer did not leave a comment.GIOVANNI B.
Customer did not leave a comment.William P.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Kelsey C.
Juan went out of his way to help us! Excellent customer service!Mary Elise D.
Juan was very friendly and helpful.TERESA V.
Customer did not leave a comment.Allamanda P.
Customer did not leave a comment.Kenya M.
Customer did not leave a comment.Gretchen G.
Jaun was extremely courteous and helpful.Peter W.
Went to drop off at scheduled location and the manage said that he is full and can't take the trailer, he told me to go someplace elsePaul C.
Very fast, Great Customer Service. I will definitely use this location for future rentals.Kenneth R.
I drove right by the return location and this guy saw me and called me on my cell phone to guide me in. He also was able to troubleshoot the vibration problem I was having to low pressure on the inner rear driver's side tire. This guy was awesome and went above and beyond.David B.
Professional and Friendly. Made sure I was comfortable with the transaction and vehicle. Would rent from them again for sure!Adrian B.
Customer did not leave a comment.David R.
Pleasant gentleman and very helpful so excellent jobJamie M E.
Customer did not leave a comment.JOSEPH F.
don't change anything.Dennis K.
No one was available at 10:30 am on a week day to receive the trailer. I called and was told leave it by the sidewalk..Kevin K.
Customer did not leave a comment.fELISHA A.
Customer did not leave a comment.Franck B.
Everything was good except for your computers were down and we had to wait an hour
Customer did not leave a comment.CHARLES F.
Guy was very courteous and friendlyCHRIS W.
The manager was very helpfulLEOLA S.
Even though thus was my designated drop off location, the staff refused to take possession of the trailer. I was left to figure out where to drop it off. Terrible service!MARK O.
A little hard time finding this location, but once I arrived, the crew helped out a lot to make sure my needs where taken care of.Sheldon T.
Customer did not leave a comment.James B.
Very rude. Broken handles in truckOlesea B.
Fantastic service!Mike C.
Customer did not leave a comment.john D.
The owner was very friendly and he make sure everything worked out for us., so thank again Mr. JUANSHARON D.
Excellent service and quality van! Juan had the moving blankets and dolly already loaded when we picked up the van. He was prompt, thorough and even wished us a safe move! Great experience!!Jennifer G.
Did not return the truck to this location. I contacted customer service and a new 24 hours drop off location was provided. Truck was returned on 06/20/2017JORGE O.
Customer did not leave a comment.Bob C.
Rachet on tow dolly not workingfrank L.
Juan DaCosta gave me all the information I needed for renting the truck and provided great service. The truck was spotless and was mechanically flawless. I will recommend Juan and Dramatic to anyone needing to use a rental truck!Peter R.
Customer did not leave a comment.GARY C.
Customer did not leave a comment.Latoya B.
My pickup location was changed without anyone telling me so I was at the wrong place. Communication pleaseJeffery H.
Customer did not leave a comment.Adam K.
It's in a rougher neighborhood, but the gentleman who assisted me was very professional and helpful. The process was easy, and I didn't have any issues with the equipment.KALEIGH L.
Very nice guy at drop off locationMichael C.
Jaun was great. Helpful and we were off and running in no time..MICHAEL M.
So great and accommodating to my needs. My pickup was not a convenient location but the gent who helped me was professional and very helpful. Your folks at every location and online are super. My experience was A+.karen C.
Customer did not leave a comment.BOBBY P.
Customer did not leave a comment.MARCUS W.
The process was so easy it would be hard to improve.Roger O.
Customer did not leave a comment.Jeremy A.
My reservation was not for this location. The reservation I had was at another location but when I got there at the time I was told, they didn't have trucks available. We had to ride around a couple locations. Thank God I found someone with a truck!I called customer service the next day they said I will hear from someone within 3 days that was New Year's Day excuse me the Monday after New Year's Day and I still haven't heard from anybody so no I would not recommend people use U-Haul. If they have other options they should use them because I found U-Haul to be so unprofessional!KATHERINE D.
Customer did not leave a comment.juan D.
These people do not run a honest business after renting a u haul from these people my vehical was missing when i came back to my property.JETTIA E.
Customer did not leave a comment.SAMANTHA M.
Customer did not leave a comment.Richard P.
Gentleman renting the equipment was very polite and helpfulChris K.
Customer did not leave a comment.Carmen C.
Very friendly and very helpful. I will be back!BRENDA B.
Customer did not leave a comment.Cheryl S.
We were pleased with our rental. TYVM.Natalie K.
Customer did not leave a comment.VINCENT M.
Inform customers of disadvantage of late returns prior to rentals, verses letting them be charged unnecessarily for no reason.Aisha H.
great customer service.amelia L.
Good serviceNorman B.
I had to wait to check in even when I had a specific pretty check nn time.I also had to wait to check out the person was not there on my requested check out time. I also had to pay $.99 a mile for the 10' truck when other locations asked for $.59?Eric E.
mileage fees atrocious. Very unpleasant since the last time I used U-Haul.VINCENT S.
Customer did not leave a comment.George J.
Customer did not leave a comment.Kelly C.
Customer did not leave a comment.jennifer H.
In and out. Quick and easy.Christopher C.
Didn't go inside. Self drop off.Kella T.
Everyone was very nice and courteous!Brittney M.
I arranged to pickup at your Tropicana Field location and when I arrived they had changed me to a different location without notifying me.Ronald H.
not a very inviting location and office area. I understand its a startup location but needs to be cleaned and better presented as a representation of uhaul. The gentleman was outstanding in his service and knowledge but the physical structure was not up to par.NARIE P.
Superb service! Juan was professional and kind; will definitely use his company again if i need a truck.Cheryl K.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.William R.
The truck did not have a ramp!!! Didn't notice until it was loading time.Dominique R.
Juan was an exceptional person with his customer service. .aMANDA W.
Juan went above and beyond the call of duty. UHaul allows the truck to be rented at 8am on Saturdays, yet Dreamantic Auto does not open until 9am. Unaware of the conflict of hours, we showed up at 8am for the truck. We called Juan and he was incredibly polite and came in early just so we could get started on our moving. This conflict of hours should be resolved on UHauls part, but Juan was the most genuine person with a great work ethic and very courteous. Definitely rent a truck from him!Melanie M.
Mr Jan was nice helpful but I not paying extra for something when he kept changing prices. I know he's a new dealer but I'm not paying for anything when there are no listed prices n I already overpaid I'm not gonna be forced to pay a promissory note either when I'm owed money for mileage alreadyjulia C.
Manager was promt and extremely helpful. he has my business from here on out.KEVIN W.
Retrain the personnel and epress the importantance of this fundamental step!juan D.
Nothing. The service was excellent.sharon G.