I was very satisfied with the service. I would absolutely recommend Drescher Auto.
Dean R
Customer Reviews for Drescher Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bill was very helpfull and profesional. Plus hes a mechanic and fixed an issue with my truck before i took the trailer. Highly recomended
Cy JNothing. Very pleasant experience.
Yvonne KIt was a run down auto shop didn’t look like it was even operating! It said they were open until 5 pm not! It was the sketchiest establishment I’ve ever seen an embarrassment to U haul!
Donald BThe customer service at this location was exceptional. Could not have been happier
Paula ROwner at this location is amazing. Would recommend him to everyone in my area. Great conversation/information. Help with hooking trailer up and disassemble.
Rachel KEverything went smoothly.
Joseph YNo need to change .
Bruce CVery easy drop-off, no issues. Polite and courteous attendant!
Grant UNothing. Everything was perfect. Great equipment, efficient staff, very convenient location.
Mark SWe ordered the 4’x8’ trailer two weeks prior to needing it from a closer location. A day before our trip we got a voicemail stating that, even though we reserved the trailer two weeks prior, the location no longer had the trailer we needed and said we had to go to another that was further away and more inconvenient for us. Adding stress to my family and forcing us to change the pick up time from 9am to 3pm because of the distance. The guy at the new location couldn’t have been nicer. We knew it wasn’t his fault but it was a small headache. When someone gives you two weeks notice and pays in advance you need to have a trailer at the location. Two weeks is more than enough time for you to have the trailer we want at the location we want.
FRED BBill was extremely helpful and kind!!
Becky BGreat home town service with all today's technology.
Steve NGreat customer service! Will definitely rent from again.
Chris SThe gentlemen that owned the business was very kind and helpfuk
Roberta TBill who is in charge was fantastic to work with...excellent service and will be recommend in the future!!
Sharon SIt was too far away fromWhere we stayed. There were several places within 5 minutes of our destination but we were forced to drop off at a place 40 miles away! Made no sense
George SBill Drescher goes over and above in helping his customers. Highly recommend rentals from him.
Karen Snothing everything was fast and easy
Richard OI scheduled my truck for 8:30am but had to call the gentleman to come in early since the business didn’t open until 9am. If the place doesn’t open until 9 why would uhaul schedule my pickup time at 8:30 ?????
Doug KBill was great to work with. He was able to accommodate our needs on short notice. The truck was in excellent condition. Super clean.
Karen SGreat service.
danny yI’m not sure how this became the drop off location when there are other U-haul locations less than half the distance from my home. I rented another truck on June 4th and the location was approx 10 minutes from my home. Two weeks later I have a drop off location approx 25/30 minutes from my home. Miles away wasn’t the issue. The route to get there involved back country roads many of which were oil and chip roads. Using more suitable roads would have added approx 20 minutes to the trip each direction.
Dave CThe service I received when picking up my rental was outstanding. The location, however, lacks visual appeal.
Glenn RMy only complaint is not about this location per se, but about the UHaul process. I had reserved the truck for pickup at 8am at a location about 10 minutes from my house, but you switched us to this location at 9am about 40 minutes from my house. So it cost me an additional hour in travel time, and we got started an hour later due to the pickup time change. You should be responsible for getting the truck to the selected pick-up point.
Thomas KThe owner was very helpful.
Alan SBill was efficient and got me on my way quickly.
Robert PTruck was clean,service was excellent,easy pick up and drop off
WILLIAM SNice and convenient area for a pick up and drop for the Sarver and Saxonburg areas.
Marion TGreat customer service. Bill was very helpful and made sure I got everything I needed and that it was already. He help me save time and miles. Very helpful.
Kyle KSays one thing than does another Not a honest company
Elijah EOpen and easy to park and drop off the U-Haul.
Nicholas LIt is possible the truck may have needed a tune-up. The service and cleanliness was very good, however.
cheri gThe gentleman asked if I would be returning it to him and I said I’d try. On 10/18/2021 he called me and told me I had to return it to him after I had returned it to a closer u-haul dealer. I’m never using u-haul again for moving purposes.
ETHAN BDeliver on what you say your gonna do.
STEPHEN SEasy drop off; I returned it early and it was simple.
Karen SI am very upset with how the process of getting the U-Haul went. I will probably not use U-Haul again in the future or recommend it to people unless something is done with how horrible this situation was. Besides not getting the size truck that was reserved months ago (not sure why you even allow reservations if you do not honor them), I was sent an e-mail to go to Saxonburg instead of the original location that was chosen. Then a couple of hours later I received another e-mail to go to Glenshaw. I arrived at Glenshaw that morning of the move and was told my U-Haul was in Saxonburg. Moving is very stressful to start and you guys did nothing but make it worse. The only saving grace was the gentlemen I dealt with at both locations were very nice and apologetic. The fact that you can not honor reservations, and change locations on a dime is a horrible business model. $50 compensation means nothing to me for everything you put myself and my family through on moving day. We could not fit all of our possessions, we had to make multiple trips with other vehicles and overall this cost us way more money with how bad you guys jerked us around.
Justin RWhenI made reservation it was not clear that the location where I thought I was getting teh truck was not guaranteed and my plan had to be significantly changed to go to the alternate location - not convenient.
Rebecca M