Customer Reviews for Drive Away Today
(U-Haul Neighborhood Dealer)

252 reviews

1131 Airport Blvd   Austin, TX 78702

(512) 961-1975

Location Hours

  • Mon-Thur: 10 am - 6 pm
  • Fri: 9 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 1/31/2022 - 2/5/2022: Closed

Services at this Location:

Contact Us

(512) 961-1975

1131 Airport Blvd
Austin, TX 78702

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 6 pm
  • Fri: 9 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 1/31/2022 - 2/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy and reliable

Robert S. 
Rating:
3.0

Customer did not leave a comment.

MARCO B. 
Rating:
3.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn J. 
Rating:
5.0

Customer did not leave a comment.

Fatima A. 
Rating:
5.0

Customer did not leave a comment.

JACK V. 
Rating:
3.0

Experience with the folks at the facility was awesome

Robert C. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
4.0

I love the convenience of this location to my workplace. The seat in this truck was broken and slanted down towards the door.

Tim P. 
Rating:
4.0

Sorry I do not remember the ladies name who took care of my rental but she was extremely friendly and helpful

CAROL P. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
1.0

Just awful. Sketchy at best. The truck looked like crap and drove like it to. Literally looked like homeless people were running the business.

Steele W. 
Rating:
5.0

Great help for what I needed!! Thank you!!

SHARON C. 
Rating:
5.0

GREAT PEOPLE!!!!

AMMIE JR W. 
Rating:
5.0

Please ensure that the vehicle is in proper mechanical order before leasing to customers. I had a 1600 mile trip paying $400+ per day for ta vehicle that is constantly pulling to the right. And with an auto-transport this is even more stressful! not to mention that my left elbow is now inflamed from consistent pressure over 1600 miles. support wasn't able to help and instead provided another number for me to call. I feel cheated.

Shahab S. 
Rating:
5.0

Again was satisfied with experience and need no changes.

MENDY S. 
Rating:
5.0

Customer did not leave a comment.

SANTOSR R. 
Rating:
5.0

Customer did not leave a comment.

Rachelson S. 
Rating:
5.0

Customer did not leave a comment.

chad H. 
Rating:
5.0

Customer did not leave a comment.

carlos C. 
Rating:
3.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Everything was perfect with the rented

STANLEY C. 
Rating:
1.0

I signed up for counter pickup, but no was there. I followed the 24/7 pickup and the key I got out of the lock box was to a different truck then I was assigned. When the website showed the wrong mileage, I tried to change it and was not allowed. After being "disconnected" from your 800 number, luckily someone showed up and fixed the problem. This delayed me for over an hour. I feel I should receive some money back for my inconvenience.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
4.0

I was in a rush and completely let everyone's name slip my mind, but service was great! I work very close by, and will very likely return to pick up a truck again.

TIMOTHY P. 
Rating:
3.0

The self check in process feels a little difficult to see/read on a phone. It would have been beneficial to have all of that other stuff taken care of in the initial setup and the Check in a little more streamlined.

Evan M. 
Rating:
1.0

Everything.... worst experience ever and i have rented from uhaul many times. I will never rent from uhaul again unless this is made right... have still not received a call from customer service... ridiculous experience...

Jules B. 
Rating:
4.0

Drop-off through the website was extremely difficult. It was not very clear where I should park.

Carrie S. 
Rating:
3.0

na

Evan M. 
Rating:
5.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
5.0

Customer did not leave a comment.

Karen Z. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
2.0

The woman that helped us was extremely rude, mean and bitchy. The location where we returned it was wonderful, very helpful and polite

JUANITA M. 
Rating:
5.0

Thanks, van worked great from online order, friendly staff when I returned. Cheers

David L. 
Rating:
5.0

The lady running this was engaging and funny. Great experience.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
1.0

Barely any room to return the truck

Armando A. 
Rating:
3.0

Customer did not leave a comment.

griffin C. 
Rating:
5.0

Customer did not leave a comment.

Ada L. 
Rating:
5.0

Customer did not leave a comment.

Jerome G. 
Rating:
5.0

I just want to give Star, who works there, 10 stars. Her friendly attitude and easy-going nature made my move experience better! ~Laura

LAURA S. 
Rating:
5.0

The 2 ladies were so friendly and professional in assisting me with the vehicle. I do plan to use them again in the near future AND whenever I need a vehicle.

JANIS T. 
Rating:
5.0

An absolute pleasant experience. Monique was professional and knowledgeable when assisting my needs. I will be back to see her for all my Uhaul needs!

joe R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

I LOVE THIS PLACE! EVERYONE IS ALWAYS SO FRIENDLY AND EASY TO WORK WITH! (Special recognition to Monique!)

Mychal M. 
Rating:
3.0

There wasn't necessarily any problem with the pick up location, but doing the mobile check in took forever. We were never told in advance what we needed to bring in order to check in (a number of a third person who was willing to be called at 8am on a Sunda? or a passport?) and also it took a really long time for an agent to respond in the chat, so we had no idea if we were actually in the process of being approved. We even called UHaul trying to get help, but after ages on hold no one ever answered.

Justin B. 
Rating:
5.0

Nothing. Everything was simple and Monique knocked it out of the park. Thanks.

CLINTON C. 
Rating:
1.0

This was anything BUT convenient. not only did i have to pick up and drop off the truck at the same place (because they had limited vehicles) but i passed right by it the first time because there were no signs and its a LITERALL SHACK not a uhaul store. my SELF-check out rental ended up needed help by the staff (thank goodness someone was there) because the key was not located in the right dropbox they assigned me and the truck they assigned me was parked in by another truck. This experience added more stress to my move than anything and i would not use this location or recommend this location to anyone.

Elizabeth H. 
Rating:
5.0

Quickest truck pickup I have ever had. The location is very small but the people are super nice!

peter W. 
Rating:
5.0

Very friendly and accommodating!

CALEB K. 
Rating:
5.0

On my summary on my account on the Uhaul website it says the charge is 19.99 plus .39 per mile. So when I figure up the cost it is a lot less. But when I'm actually charged it states 89 for the rental plus 100 miles included. That is $30 more than what my contract states. I feel like I should only have to pay what my contract states because that is the amount I agreed to when I picked up the truck.

james B. 
Rating:
5.0

Very courteous staff! Easy process to pick up and drop off.

Eric O. 
Rating:
5.0

Wonderful service. She made everything so easy. Truck was ready to go with the dolly when I needed it. Drop off was a piece of cake!

LAURA T. 
Rating:
3.0

Location was small and confined. Personnel was very friendly and helpful, very good.

Ricky F. 
Rating:
3.0

I used the Haul App and it was painful to get through the process. I am not technology challenged and this app was pitiful. Also, I ordered moving blankets and they were not in the vehicle. No one was around and the app does not give you an opportunity to challenge. You need to go back to work on developing a more user friendly version of your app.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Arlin S. 
Rating:
5.0

monique was friendly and relaxed, thanks:)

Lamia K. 
Rating:
4.0

The location and people were great, very friendly, and helpful! Pick up and drop off were easy.

kaitlyn K. 
Rating:
5.0

The staff was very friendly and provided excellent customer service.

Dane S. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
3.0

The digital signing process is onerous and could use some design help. The two-factor authentication may be more secure, but it is not easy to navigate between email and the application.

JOHN T. 
Rating:
5.0

Best customer service I've had at a Uhaul so far. Thanks!

Lindsay L. 
Rating:
5.0

Customer did not leave a comment.

Anndrea H. 
Rating:
5.0

Very positive and friendly experience at this Uhaul location. Thank you!

ROBERT Z. 
Rating:
3.0

Improve the online pickup / drop off app. Main person In charge was friendly and helpful.

DAVID K. 
Rating:
4.0

Am still awaiting resolution of billing error - I was charged for insurance that I specifically declined. If not for this, I would rate location as excellent.

Jeff M. 
Rating:
4.0

The agent Monique who served me was very pleasant and helpful.

Esprin R. 
Rating:
4.0

good place to rent from. the Online check in helped some also.

nancy V. 
Rating:
5.0

Best service ever!

Salvatore C. 
Rating:
1.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Excellent help and service!

Amy W. 
Rating:
4.0

Great service and response to my questions! Thank you guys!

Tom W. 
Rating:
5.0

The lady who works there is amazing!! I wish I could remember her name. She helped me out a lot and made my move easier and convenient for me. Thank you!!!

Kelsey K. 
Rating:
5.0

Thank you guys so much. Be back if I need you. Have a blessed day

molissa D. 
Rating:
5.0

Prtson in office was friendly and helpful

janie S. 
Rating:
5.0

This was the easiest and friendliest UHaul experience I've ever had.

Heather A. 
Rating:
4.0

The pricing was deceiving... $19 for a truck, however, when you add miles it is much much more....

ugo P. 
Rating:
3.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

We had dropped the U-haul off before our time was up but I didn't get the link for the digital check-in till an hour after we'd already dropped it off so I was unable to do it because I didn't have the information it was asking for. I was worried that we would be over-charged but when i received the final bill it was correct. I am very happy with the experience at this location.

Ashley P. 
Rating:
3.0

The location look scary and no thrusting but I was not interested with the staffs. I dropped the vehicle after duty hours.

efren R. 
Rating:
1.0

Purchased 1 full day and needed to extend a few hours. No big deal. Extended until 8PM but was running 15 minutes behind so I called the number provided to let them know. Monique answered and was very sweet and said not to worry, just bring it back by that night and I wouldn't be charged. She also said not to worry about the check out, that she would handle the check in the following morning and to place keys in the Dropbox. Unfortunately that didn't happen as I was charged over $200.

Morgan F. 
Rating:
5.0

Monique is fantastic! Goes above and beyond even on a holiday!! Live this place!!

MYCHAL M. 
Rating:
5.0

Customer did not leave a comment.

Bennett F. 
Rating:
5.0

These guys are fantastic! I rent from them twice a year for an art festival during the holidays. They make it so easy during a stressful time for me! I really appreciate their customer service! Highly, highly recommended!

MYCHAL M. 
Rating:
5.0

I cannot say enough good things about my experience. It was so easy and the people that helped me were so kind and great to work with.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

William T S. 
Rating:
5.0

Everything was great, thanks for letting me in 10 minutes before you opened.

William B. 
Rating:
5.0

Customer did not leave a comment.

kim D. 
Rating:
4.0

Customer did not leave a comment.

Cassandra F. 
Rating:
3.0

When I dropped off the van, at around 830, there was a black gentleman helping us park. (I didn't catch his name). After I had gotten home, he called me asking where the keys were. I told him I put them in the orange box in the front, to which he replied "are you sure you didn't park the van and drive off with the keys? I know you white boys do that, you fucking cowards." This is absolutely no way to talk to a customer.

Alex W. 
Rating:
5.0

Super nice customer service. The staff at this location were very accommodating and willing to work with me.

Chad M. 
Rating:
5.0

Nice lady was quite helpful.

Phillip L. 
Rating:
5.0

Wonderful, professional and friendly staff. Would definitely rent from them again!

Ann M. 
No reviews have been submitted for this location.

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