Rien à changer! Personnel dévoué et agréable et TRÈS ACCOMMODANT!! 5etoiles Bravo et merci ☺ï¸
Julien L.
Customer Reviews for DSR Performance Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really nice people and helpful. Great experience. Gas station very close to top off tank.
Steve S.Trailer was clean and in good condition, but I was charged coverage even though I had refused in on my order and a $20 "After hour service fee". (In total, that's $30 plus taxes of extra charges on a $34,95 initial rental!) When I called at the dealer, they told me I was suppose to close the transaction in the UHaul website... never heard of that, never had to do it at other dealers. Will not go at that dealer anymore unless I have no other option.
michel O.Good service From Sandra
RAKIBI M.Service exécrable. Se fout complètement des clients. N'a rien à foutre des problèmes des clients. Le camion que nous avions réservé n'était pas sur place puisque que le précédant client ne l'a pas rapporté. La personne sur place (samedi 20 août à 8h) le savait et inventait n'importe quoi. Elle n'a pas levé le petit doigt pour nous aider. On a dû faire des démarches pendant une heure avec le service à la clientèle de U-Haul ( qui a été excellent soit dit en passant et à trouvé une solution). Vous devriez très sérieusement reconsidérer votre point de service au Provisoir Rawdon. Ils donnent une très mauvaise image pour votre entreprise. Mon conseil: évitez tout service avec ce point de service!
Sandra B.Mauvais service , de la part du personnel , plus jamais
Diane L.excellent service merci
France M.they charged my card 97.68 for 3 hours late in return of trailer it is hold-up i will fight to cancell the payment with visa because i did not authorise the overcharge shame on you robbers
sylvain R.Keep having people cordial and serving with a smile. this is your greatest asset.
Aldo G.The rental was complicated, did not had confirmation until a fews days before ma moving date ,pretty stressfull . had to call the client service , being on hold for hours . cant talk to nobody. reserve another truck with another company. just after i give a no refundable depot Uhaul call me to confirm my truck . lost 100$ . then the women tell me i can change the hours with DSR performance which i did . it create a bugs in the system . it ends up they charge me 2 days when i had it one day . still have no returns for the over charge
karem R.very nice people..very helpfull!
mark L.DSR saved my project. Sandra came at work for me on a holiday and made it possible. Thanks to Christine from U-Haul who transferred my reservation to DSR. I had a bad service from Atelier SM of Ste-Julienne who booked a reservation that did not work.
andré L.Special thanks to Sandra for an exceptional costumer service!!!!!
DAVID R.Le seul reproche, c'est que lorsque j au fait la réservation, et que j ai demander le prix total,....la personne m a dit 68$ avec les taxes, ...et que lorsque j ai pris possession du trailer, la facture n était pas le même montant....soyez juste il y avait quand même une différence de 30$, ... ça fait une différence pour les gens.... merci beaucoup
line C.I was well welcome, the truck was clean. the tires were not winter tires. but of the four seasons. the driving was laborious and dangerous since we had a snow storm.
MARIE-HELENE T.The truck was in bad shape and not clean. The gaz consumption is terrible. The suspension and thé direction was bad. It have rest of straw and hay in thé box. Bad experience and too expensive for what I get. Next time I go for a more serious company.
PATRICE P.The rental is bad because I put more fuel on the truck and I charged I'm.
STEPHANE R.The 4 seasons tires on the 10' truck were in very poor condition. Plus, in Quebec winter tires is more than a necessity. We got caught in a snowbank and required a towing. Fortunately, we were on time to finish our moving and to bring back the rental truck.
Dianne C.the place of Saint - lin des Laurentides have the great and good service
michel A.Très gentil et bon service
richard S.WoW great 🤟
MELISSA L.Affreux. Ce n'est pas l'emplacement de location, mais Uhaul tout court! Réservé le 4 Mai, je recois un appel le 9 Juin pour m'informer que j'aurai un camion plus petit.... Affreux!!!
Rene L.tout etait ok merci
Francine B.Sandra was excellent and dedicated to me
BERNARD G.Des frais surprise ont été ajoutés à ma facture ! Des frais de retard ( qui ont été remboursés après discussion avec le concessionnaire de location) Et des frais d'essence.... j'ai pris une photo avec le niveau d'essence et le kilométrage en prenant le camion et une autre après le retour. Elles sont pareilles!! On m'obstine qu'il y en avait plus avant que je parte avec le camion notez qu'il n'y avait personne sur place (tout s'est fait par téléphone et courriel) a cause du COVID, je suppose. J'ai envoyé un courriel chez Uhaul avec les photos, le contrat et toutes les explications. Dix jours plus tard, je n'ai eu aucune nouvelles!
SOPHIE C.Je n'ai pas du tout aimé qu'on me charge un surplus de 20$ pour retour après les heures d'ouverture.
manon P.Toute etait parfait
stephane H.La dame très accueillant ,souriante service rapide bien expliquée les conditions du contrat .
Johanne C.Clean yes well maintained NO servicing of the trailers should be done on a regular basis tails lights and its covers on back where very faint and are in need to be changed if not this will get the attraction of law enforcement and renters will get tickets,,,the hydrolic brakes seemed to be a little stiff may also need to be loked at,,
TONY C.J ai eux un très bon service et si J ai besoin plus tard sais sûr que je vais louer à nouveau. Continuer à donner du bon service comme sa
ROBERT S.Got great services, everything was set up and ready go. Truck was in immaculate condition
PAUL S.sais très bien comme sa
jean marc C.meme pas capable de rembourser le depot il a fallue que je retourne a st hubert pour avoir mon depot po fort
larry P.Excellent service at DSR Performance Inc. But Worst service ever with your application that doesn't work and a long time to wait on the phone with U-haul. Unable to connect au pickup the truck online. I had to wait until the office on the pickup location opens. A chance that the lady at DSR Performance Inc was there.
Samuel B.Very good service...Excellent
Mark L.Closed all the week-end , no one to answer the phone or receive the truck . We wanted to give the truck one day before the due date but they were closed and we cant park the truck . So we go the next day and they were still closed and i try to close my contract by the site and i cant because it didnt work so now they charge me and extra because we have more km than suposed. And this is all in english so sorry for by bad writing
Maude D.tres tres bon service je vais le recommender
line D.Excellent service!!
tom M.