The Team was very patient, knowledgeable, and helpful. I am pleased with the service I received from Dukes Recovery.
JAMES D
Customer Reviews for Dukes Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good people, they were awesome
DUSTIN GGreat Customer Service. I was in and out in no time!
GREGORY RNever got her name but she checked me out, this lady was so pleasant and just what I needed at the time! One day before Thanksgiving and was in the mood to celebrate her words was encouraging and the hug was needed. Thanks I truly appreciate it😘❤️
TIA SGod
Tomas RPeople were nice, but didn’t know to much about renting the units. Supposedly the system was down. Got there at 10:45 am didn’t leave until 12:00. Had to hook up my trailer and maneuver around their cars. The place smelled so bad of ammonia from cats. And her dealing with their other customers from the impound side of the business, that clientele was not comfortable to be around.
Cesar MThis drop-off location is about a 12-foot wide strip on the side of the road with trailers lined up where anyone could take one at any time. They are not secured. The road is too narrow to safely back trailers in without blocking Depot Rd. and I had to park off the road and maneuver the trailer into place by hand. There is no office. There are no personnel. The grass and weeds were knee-high in places and vines creeped along the trailers that had been parked for a while as well as covering the chain-linked fence that bordered the property the trailers were butted against. I made the drop-off "after hours", but I saw no indication that it would have been any different during operating hours, as there was no place or indication that there was a place to operate from.
James MAgent was awesome.
Teddy HI had a great experience with Uhaul.
Ronaldo PTry maintaining your vehicles ESPECIALLY FOR THE PRICE YOU CHARGE...
Paul TI was told if I dropped the trailer off early I would get a credit and I have not seen it yet on my card.
Charles NThis place was a DUMP. There was a aggressive dog in the office which had to be removed before we could enter .He was outside barking and clawing at the door the whole time we were there. The one staff member (not the one waiting on us) was crude and nasty on the phone while we were there. I do not know how you could allow such a place to represent U-Haul. Don't you check out the locations before you allow them to be a dealer? If not you should. We have picked up vehicles in that area before at other locations like a mile down the road so its not like you wouldn't have coverage in that area. Our experience there was very unprofessional and even scary.
Carole CEasy pick up and drop off
Dennis BI would NOT recommend this location to anyone. The people that work at this location are very rude and they will cuss at you on the phone. How this location is still in business with Uhaul??? Uhaul should definitely stop business with this company
Spencer SEverything was exceptional she listened to my moving needs for my son.
janet pThey charge me $57.50 for gas and I left the vehicle the same way I got it.
Rafael Sthe on site representative was excellent to deal with.
Steve NVery run down and not helpful at all!!
Steven HWhen we returned the trailer the personnel had no idea what to do with it! After she made several phone calls she gave us direction as to wear to drop it. The following day I receive a phone call wanting to know if she should put the last charge on my card. The trailer was deleivered 45 minutes early! I would suggest training your associates!!
Edward RHave the place opened on time and not make me sit for 90 minutes waiting past the time I was due to pick up the truck
Angela LEquipment was dirty, the hitch lock mechanism was seized and staff offered very little help. Had to hookup equipment myself, the interior was full of trash, literally had to pull it out of the weeds, hub seals were leakimg
Brandon FThey were very accommodating
Lynn VNone of the extras I ordered were in the truck .
Barbara MThere was no furniture dolly available but I was charged for it. And I can’t get anyone on the phone to have it corrected.
Latonya HTHERE WAS NO WINDSHIELD WIPER FLUID IN THE UNIT
Robert RSuper Friendly and Helpful! Helped hook up the trailer and car. Excellent service! U-Haul should be proud of this Dealer!!!!!! A1 Rating!!!!!!!!!!!!!!!!!
STEPHANIE MWas met walking in the building by 2 Barking Dobermans with spike collars who paced around behind the counter the entire time. The office/house whatever was dirty and in state of needing repair and very unprofessional. The employee was not professional in appearance. Grass in the entire area was grown up and it appeared to be a very old motorhome at the back door and someone living in it.
JENNIFERJONES C