Customer Reviews for Dunns Parry Sound Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dunns Parry Sound Self Storage

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Dwayne T. on

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Marci R. on

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Dave B. on

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Couldn't be happier with my experience. Thanks again, guys.

DANIEL D. on

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Happy with service, price and equipment.

Bruce T. on

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Joshua B. on

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roland F. on

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Mike M. on

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The local young lady went well above and beyond to ensure I had a truck for the date and time quaranteed. The call centre informed me 2 days before that I had to go to Huntsville for the truck and that was my only option . Also told the “local agent “ had no authority to guarantee a reservation. If not for the “local agent “ my postings on social media would have been brutal. Think the call centre contact who almost gave me a heart attack should have a refresher in customer service!!

Terry Z. on

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JOHN K. on

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The young lady at the Parry Sound, ON location was extremely professional, agreed that my experience with the pickup was totally unacceptable, and subsequently took care of what she felt was necessary. I will rent from U-Haul again!

Wael M. on

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keep the same worker Rebeka Hawkiong, she was every helpful. not like the one used to work there before.

Charlene D. on

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The experience was very poor. I believe if a customer has taken the time to prepare and reserve with Uhaul 5 weeks in advance, it should be a contract and they live up to that rental. Parry Sound rescued us as our pick up was supposed to be in Sudbury. Shame on you Uhaul for letting us down!!

Pat M. on

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Rebeccah was very helpful in helping us choose the right truck for our move, under difficult circumstances. I appreciate all her help and her attention to detail. Truck was good, no issues. Thanks Pat Murphy

Melissa J. on

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SANDY M. on

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What I do like about U haul is the trailers are durable and do not leak. What I do not like about U Haul is 14.95 rental rate + more & more & more. totaling 51.87 at the end So I view the 14.95 price is a hook and bate tactic.

Carole P. on

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The customer service was very friendly, explained options for the storage unit, went with us to check haul truck. Explained opening close of storage place. AWESOME job. I do not know her name but great job.

Susanne J. on

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Helpful, Pleasant Easy to work with Quick with paperwork both on rental And return

anelia C. on

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Rebekah H. on

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Russell T. on

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The Parry Sound location is a pleasure to rent from. If there could be any improvement for me personally it would be to supply 4wd pickups. I would rent them more often.

Adam J. on

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Excellent customer service and very efficient experience. I will continue to use this location over others for my rental needs.

DAVID S. on

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Was well treated by staff... good experience!

Chris J. on

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Ken D. on

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Location was closed so can not comment.

Robert M. on

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Great customer service. thank you

Patrick B. on

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Kim S. on

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ray V. on

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Wayne B. on

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Quick and easy! Thanks so much.

Kim E. on

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Marianne K. on

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Friendly and helpful.

Gordon B. on

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Sam D. on

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Michael G. on

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The young lady that was running the location when I arrived was excellent. Because Parry Sound is a quiter location than others it is expected that it would inot be open 7 days a week. The referenced individual found creative and effective ways to deal with our non compatible hours of need. Although our needs were small, they were very important to us. Many Thanks. Mike

Lloyd W. on

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douglas W. on

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Shannon M. on

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Service was great. Very friendly and helpful.

ROB Z. on

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I hauled a small farm tractor. While the head office said it could not be done the tractor fit perfectly within the parameters of the auto transport and there was approximately 5 ft left at the rear. I would suggest that your head office not be so quick to condemn vehicles people may want to haul. The weight of the tractor was under that of a pickup truck

JASON M. on

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Very disorganized. Miscommunication, I had to set up and figure out where I was going to drop off the trailer. When I requested where I wanted to drop off the trailer it was not registered in the computer.

Agnes D. on

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Can’t think of anything Good service

Gayle E. on

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Excellent service from the Parry Sound Team. Far exceeded expectations from start to finish. Thanks!

jeff S. on

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The best U haul experience I have ever had.

jesse M. on

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Hilda F. on

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Staff very knowledgeable and helpful.

Peter S. on

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Joanne H. on

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They told me I would be charged at the other end however the drop off location told me that when the drop off is a different location you are automatically charged at the pick up location. I added an extra day just in case then needed a refund at drop off location, Luckily the owner was there to assist as the other staff didn't know how to do it.

KARL M. on

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The staff were all very helpful & most friendly. Very knowledgeable. We could not of ask for better service.

Matt C. on

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This location was great. The service was friendly and fast. And the employee was pretty kind on the eyes too ;)

Ron F. on

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I can’t think of anything! The people helped me put the 2 wheeler appliance dolly in my car. Return and payment was fast and easy, in and out in 5 minutes

Nick C. on

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The lady providing service was very helpful & rates very reasonable.. however the website quote for return at another location was ridiculously expensive..

Michael Richard S. on

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brian H. on

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Nothing. Very good

Sandra M J. on

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Everything was good when we dropped off the truck, the gentleman at the drop off center was very helpful and polite.

Lisa B. on

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Wallace S. on

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The girl that helped me was very efficient and friendly.

Christopher F. on

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Staff were very helpful.

Richard H. on

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It was great ????

Lisa A B. on

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Friendly and efficient

Marie S. on

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JIM M. on

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Very pleasant staff. Organized and efficient.

virgina F. on

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Michael B. on

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Very personable and helpful staff. Clean location. No fault of theirs, we were stranded for three hours on the highway with a flat tyre and drop off agent was very empathetic. Trucks should carry spares so that someone local can come out and change it. We had to wait far too long for someone to come with a new tyre.

CRYSTAL B. on

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Joseph D. on

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I was a little upset that the van I had did not have a loading ramp and that was not made clear. Had I realized that I would have gotten the next size up that had the loading ramp as that would have been extremely helpful in our move.

Edward H. on

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The trailer leaked. I had damage to my property.

JIM A. on

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tom C. on

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CALVIN K. on

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Overall good experience. Pickup and drop off of vehicle was hassle-free. However it is becoming a bit of a recurring theme for me to have to pick up the vehicle at a location that is further away for myself. If that truck cannot be made available for me at the requested pickup spot, then it should not be listed as an available pickup location during the booking process.

James ROSS R. on

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len B. on

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RILEY P. on

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Victor B. on

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scott S. on

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Nothing the staff were great and knowledgable. We needed some supplies AND they had the stock. Great service great team.

LOUIS C. on

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Ray M. on

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Nothing. All went very well I was in and out quickly of the location. As for the uhaul website only thing I would change is to clearly identify what time the equipment can be returned before extra charges are incurred but overall great experience

Emma K. on

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Michael S. on

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Carrie-Ann R. on

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THOMAS M. on

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Harris F. on

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WILLIAM F. on

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Richard G. on

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BRIAN S. on

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Great staff. Very helpful.

shari I. on

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FILIPPO P. on

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There was a problem with the trailer, I was very lucky nothing happened but it could of been disastrous. As soon as I drove the vehicle on the trailer the hitch came off the ball. We checked and dibble checked and Circle check all the equipment prior to leaving the pick up location. For some reason the bolt to tighten the hitch on the ball came loose and popped right off as I was loading the vehicle, luckily I was going really slow or else it would of been a disaster. My 5 hour drive back to the city I was stopping every hour to make sure the bolt wasn't coming loosened it was very annoying and dangerous I would encourage that someone takes a look at that trailer before something serious happens.

Jason S. on

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John J. on

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patrick J. on

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Ron H. on

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george H. on

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I was told that I was 2 hours late and charged $$. I picked up trailer about 1 pm and returned it at about 12 pm (not late)

Shawn B. on

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danna K. on

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So convenient! Helpful owners/staff

cathy M. on

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Extremely helpful friendly staff. I highly recommend them.

FRANK N. on

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shelley M. on

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Justin P. on

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david M. on

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Greg O. on

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Graham L. on

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monica P. on

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