Customer did not leave a comment.doris C.
Customer Reviews for Dunns Parry Sound Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady was very friendly and gave me all the info I needed. The truck was a newer truck (15' van) very clean. 10/10 I would highly recommend this location.BARRYPATRICK H.
Customer did not leave a comment.LEV N.
Customer did not leave a comment.Roderick H.
The rental truck was 1.5 hr away from my house. Was told until the night beforeI had to go here instead of one 15 min away due to a customer who didn't return it on time. They should have paid for my entire rental as a penalty for my major inconvenience.Bradley V.
Customer did not leave a comment.WILLIAMNORMAN M.
Customer did not leave a comment.Tom M.
Very helpful and knowledgeable staff! Good job Rebekah!Gabor K.
The woman who works at this location (sorry, I forget her name) is awesome! Great customer service and very knowledgeable. ThanksCECILIA N.
Customer did not leave a comment.MICHEL R.
Dropped off truck when it was closed. But was easy to find and lots of places to park.Mark M.
The clerk has always been very helpful and accomodating for all my rentals.Peter K.
Customer did not leave a comment.John F.
Customer did not leave a comment.vanessa W.
Customer did not leave a comment.MARTYN G.
No improvement necessary. The lady was very pleasant to deal with and everything went smooth. Thanks again.LUCASCHRISTOPHER D.
The person who helped me was very friendly. Drop off was quick and easy.BRUCE M.
I rent from this location at least twice a year and the customer service is always impeccable. Excellent staff, friendly and helpful on moving day, the most stressful of days!Matt P.
Customer did not leave a comment.ABDULLAH H.
Rebecca as wonderful to deal with and incredibly efficient, and the van was everything I needed.Joe D.
Great ServiceRod AND B.
Nothing at all! It was easy as I filled in a lot of stuff online before I got there. Was in and out within 5 minutes. Great location !Elizabeth T.
great service. Unit was in excellent conditionWAYNES M.
Might be a good idea to let the renter know that the speedometer is in mph not kph!Michael M.
I'm very impressed by this location!! I have always had top notch service and exceptional rentals. Thank you so much!!LAURALEEV F.
Customer did not leave a comment.NIALL B.
Rebecca was extremely helpful and made sure we ordered the best package to meet our needs. Thank you!Jason H.
All good! Rebecca was excellent! First time using Uhaul! Extremely satisfied on pickup and return.JORGE O.
Truck was clean and good condition.Michael D.
Customer did not leave a comment.bruce H.
Customer did not leave a comment.MICHAELE E.
The truck was falling apart. Had the Ministry of Transportation Enforcement pulled it over, they would have removed the licence plates and had it towed to a garage.JEREMYR M.
Equipment should be sterilized for germs and swept out each time. Staff need to ensure that pictures are taken for the uhaul so that the process can be completed as directed and customers don't have to be on hold for 30+ minutes. The phone number listed wasn't even the right one for 24/7 auto pickup. My reservation was automatically changed to 24/7 share when I asked for it to be in person and chose an appropriate time.Theresa H.
The manager of the location is very professional and helpful.KENNETH G.
The person at the service desk was very helpful and even help me hitch the trailer onto the truckPeter K.
Nothing! The girl was so helpful! Great experience!Michael T.
Rebekah was great and very helpful.Jacob G.
Customer did not leave a comment.CHRISTOPHERWILLI W.
Customer did not leave a comment.Allan M.
Friendly and helpful.WENDYM B.
Customer did not leave a comment.PETERG A.
The 2 dollys that were requested and I was charged for were not in the truck.Viktoria H.
The staff is Excellent and very helpful!!! It's a good size and solid trailer as well. My only complaint is that there's no little wheel to move and lift/lower the trailer onto and off the hitch. I've got a bad back and injured lifting the trailer. Not sure why this fell size trailer doesn't have it?! Anyway, other than that super happy with location and staff.Herbert L.
Customer did not leave a comment.Jigarkumar P.
I enjoy the ability to use my cell phone to rent a U-Haul. I also am glad I purchased the extra services. They were a life saverSherry T.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.JOHNE A.
Customer did not leave a comment.Beverly B.
Get more people like the girl you have working in parry soundBEAUCAMERON J.
Customer did not leave a comment.JAMESS P.
The rep even helped me load the trailer on my truck. HitchPeter K.
Everything went smoothly and quicklyKEVINDANIEL N.
DROPPED OFF UHAUL ONCE AGAIN ABOUT 6 INCHES OF SNOW AROUND ALL UHAULS . BACKED THE ONE I HAD INTO SPOT . THEN WENT Over and helped a young couple LIFT and hook a 6 x 12 approximately . SET TRAILER ON BALL EVEN THOUGH NOT FULLY DOWN JUST TO GET OUT OF SNOW . AFTER NUMEROUS TRIES ME LIFTING WITH SORE BODY FROM DAY BEFORE WHILE HE HAD TO PLAY AROUND WITH LATCH . ONCE AGAIN NO JACK STAND .BAD EXPERIENCE BUT DID A GOOD DEED HELPING ANOTHER CLIENT . TOTALLY UPSETDAVIDN H.
Customer did not leave a comment.CHRISTOPHERW B.
Customer did not leave a comment.DESMONDN M.
Customer did not leave a comment.TRACEY D.
Customer did not leave a comment.Doug V.
Customer did not leave a comment.JOHNADRIAN J.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.THOMASWJ M.
Customer did not leave a comment.JIM M.
Customer did not leave a comment.Danielle H.
Customer did not leave a comment.RONALD W.
Employee at drop-off just seemed disinterested and told be to just leave trailer in parking lot. Not a bad experience, but not particularly good eitherDavid Z.
Customer did not leave a comment.Brad C.
Rebecca at the Parry Sound location is super nice.TIIU A.
Nothing much - I dropped the truck / trailer off on a Sunday morning, and there was no staff present - not surprising. Only thing I can say is the parking lot where I dropped off the truck was large, clear of any obstacles, it was no problem to find an easy parking spot.Andrew B.
Customer did not leave a comment.David M.
Customer did not leave a comment.Chris H.
Lady who works in office very helpful and pleasant to deal with...a good incentive to use that officeFREDGREGORY A.
Excellent service. Quick and easy. Very well organized.MARKJ S.
Customer did not leave a comment.Adam W.
Have the rental at the location as expected its not rocket scienceDARCYD B.
Customer did not leave a comment.ROGERJ C.
Nothing, from my experience.BRADLEYS A.
Customer did not leave a comment.Richard E.
Need more trucks availableMARYR C.
Customer did not leave a comment.Gaston P.
Customer did not leave a comment.DENIS S.
keep doing what your doing, your doing it right. CheersBenjamin S.
Customer did not leave a comment.Mark N.
The problem is not with that location per say. The initial reservation was for pick up in Barrie and it was changed without properly notifying me by email as requested on the reservation. Because of this, I had to drive 2 more hours to get the trailer in Parry Sound, and the new location was closed (at 4:00 pm...!), forcing me to take the trailer without the proper paperwork done, which led to more problems and frustration.Marco R.
Customer did not leave a comment.MICHAELR D.
Very helpful staff who are clearly interested in customer satisfaction.Matt P.
I had booked a dolly but when I got there the rep Rebecca said they didnt have any. I had to go to another location in Huntsville to get one. Tammy in Huntsville was excellent. Huntsville is where I live, I had to travel to Parry Sound just to get the trailer and drop it there which wasnt convenient.Stacey W.
blinkers not workingMACKL K.
Customer did not leave a comment.DAVIDGORDON G.
Excellent serviceMICHAELR D.
Excellent service, Rebecca made everything simple.MICHAELR D.
Absolutely nothing at all the girl at the desk was very professional, kind and very helpful, I will definitely be returning to this location and I will definitely be spreading the word of the great customer service I had received today!! Thank youCONNIE IREN G.
Friendly staff and service was quick and easyChristina V.
The truck I reserved a week ago was not available and I had to take a smaller van and was unable to get everything I had planned to pick up Very disappointed that our van was rented on a one way out of town when we specifically rented that larger vehicleALANH S.
friendly helpful staff . Great U Haul experienceAndreas B.
My issue is and continues to be with U-Haul head office. I had a contract issue and thus a drop off issue that still requires resolution. Feel free to contact me.TIMOTHYB T.
I had a terrible experience with Uhaul and not a specific location. As a big corporation they do not care about you as a person and only care for their interests only. I would not recommend or use again.Benjamin C.
Rebecca was excellent but the online check in and return is a pain in the butt. The locations should have wifi because you sit so long using data for anything to process. You start the return process and have to keep going back to the truck to take pictures. I had to use it, glad it was available but too long and drawn out.Mike S.
Customer did not leave a comment.Ken S.
It was the first time using the automated key pickup ... the app walked us through everything and it was a great experience!Don L.