Convenient locatoin, excellent service, thank you!
YVONNE H
Customer Reviews for Dunns Parry Sound Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ROBERT BDunn's Parry Sound Self Storage has great customer service. I don't know of an improvement to suggest. They're kind, considerate, and worked with me to get the truck and reservation I needed. What else could I ask for. :)
MAUREEN Heverything was great. the lot was organized and clean. The staff was great to deal with.
EVAN OExcellent service, no issues or complaints. Will be happy to use this location again.
KEN FDidn't even have to go into the store they met me in the parking lot and quickly unhooked me and got me on my way. Perfect.
TIMOTHY BWhoever rented the unit before us did not sweep it out. We swept it out before we returned it.
Frederick JEverything went very smoothly, Mary was awesome!
Peter KHad to sweep the trailer out and thr roof leaked.
STEPHEN OAll was perfect.Would not change any thing.
LEONARD FI would be helpful if I received a confirmation from the app when I returned the trailer after hours.
MYROSLAW LEasy
JAMES RThe service at this location is always excellent!
RICHARD GNew people running your operation, no experience. Trailers wires inoperable so I purchased parts and repaired them. Rented these transporters several times from this company was 8/10. But today was not pleasant 4/10
ROBERT LService is great
B-KELLY D;pj[k'[pl
Philip Wrent often great service and lots of equipment
RONALD Hgreat service always
NICOLE BHave the truck that I reserved and received confirmation about actually at that location.
DANIEL GStaff was very nice and did her best to be helpful. Truck was left without window washer fluid. This was extremely dangerous while driving on the highway, in winter. After filling washer fluid I was told I had to get reimbursement from U haul. Staff complained that Uhaul does not supply many necessary things for a fully functioning vehicle in winter.
MELISSA WBig steel doors for entry with no windows are not inviting.
STANISLAW KEasy drop off and very friendly.
JOSEPH WHave washer fluid in the truck, it’s Canada Uhaul needs to supply proper tires to their stores/trucks and not have rear wheel drive
JEFFREY EThe service at our local UHaul is very good, no complaints about them at all. BUT it would've been nice to have REAL SNOW TIRES on the UHaul van. The vehicle wouldn't move on a FLAT, SNOWBLOWN driveway. We almost needed to push it to get it close to the house. Thank goodness we had a driver who is a very experienced at winter driving, and good road conditions, or we may have ended up in the ditch, or even worse, in an accident with another vehicle. I mentioned this to the local UHaul lady. She took note of it, and said that she'll pass on my concerns. We need to rent a van again in a couple of weeks, and have decided to use another rental firm in case the snow is worse next time.
MAUREEN HGreat to be able to leave the trailer in my new home town, thx U-haul
PETER HWorker was very friendly. No concerns with customer service although snow tires are really necessary for truck in northern Ontario
Samantha CTamara Collison was amazing at the Parry Sound location where we picked up the trucks. 5 stars to her✨⭐️
JOHN MAlways good service
PETER Hwinsheild washer filled with water frozen solid trailer half filled with snow summer tires pulled into my driveway got stuck in half inch of snow called CAA THEY WOULD NOT HELP THEY DON'T COVER COMERCIAL VEHICALS. call u haul help line they wanted $450.00 to help I told them forget it. then got private towing service to help and paid them $250.00 and they towed it out for me.
GERD NThey were closed at the drop off and there was no way to secure the trailer.
THOMAS HWe noticed a sign in back of truck that stated if we swept out back of truck we would get a $25 credit. How is that if I return the truck after hours and complete the return process on my phone? I would like my credit please. email me at loriandjamie@hotmail.com Thank you
Jamie SFriendly reception. Helpful. Easy convenient drop off.
DAVID FWas closed when drop truck off
Glenda CNo areas of improvement. Team was friendly and equipment was easy to use and ready to go. Great customer service and would use them every time
DAVID ZThey should have checked the back of the vehicle, there were two dolly's left in the back which we didn't discover until we go to our location.
Christopher WMy last 2 rentals were for a pick up truck for a specific use. The first time I was offered a van and the second I was offered a moving truck. While they did serve their purpose for what I needed done, I was uncomfortable driving the substitutes. The only reason I’m cool with it is because the people who work there are really great and did their best to help when the vehicles were not working properly causing them stress in the workplace. As the front people they shouldn’t have to be subjected to that kind of stress because not all customers are understanding and can be challenging. Thank you to the workers but boo to the vehicle challenges
CHRISTINA VThe lady didnt take the 8% tax off. I gave her my card she acted like she was putting in the information. I didnt look cause seemed to be doing her job, but when i got home and looked at the bill she didnt take any tax off. Not native friendly
MATTHEW BThe personnel were actually outside in the yard. They did not identify themselves and it took a bit of conversation before I was comfortable handing over the keys to them. Once I figured out they worked there, they were helpful. I never entered the office so cannot review it.
Nicholas VDunn's was fine
GEOFF BTrailer was ready. Completely pain free pick up and return. Staff member was friendly and approachable. Trailer was well maintained and clean. Very satisfied
CRAIG MNothing
RAUL MThe unit had a couple burnt out/ not working bulbs that apparently the territory manager had just worked on but otherwise, great rental.
DANIEL RNothing.
WILMER MStay open longer. Place closed at 2pm. Had to call for assistance which took longer than expected.
CHRISTOPHER Bspoke with a lady about the experience with the tires and let her know that a clearance light was out. She could care less and took no notes. She said park any were in the yard. the area where the other trailers were parked was full. I was unhooking next to a U-Haul truck when she hollered not over there. Trailers are parked over here. I said their is no room. She said i will make room park here. She moved a trailer by hand and made room for me. She walked by my and said nothing. POOR CUSTOMER SERVICE
Dave TAmazing staff, 100% they are #1 in customer service
BRAIDEN RThe vehicle I rented here was not serviced. It had no windshield washer and when I bought some to fill, it didn't even spray. There was no cold air. I had to drive the truck with the windows down.
J.C DThey where very helpful and getting the equipment was easy
TROY BFriendly, quick service! Great to deal with!
kathy rTamara was exceptionally helpful and provided first in class service! The advise and suggestions were greatly appreciated. Will not hesitate to use her services again! Many thanks!
ANDREW LBest uhaul experience I have ever had. Top notch customer service and friendly ladies working in the office here. Would recommend everyone to go here
Wade PNo issues with the trailer drop off. Simply just dropped trailer and left.
Chris OGas should be full and filled up when returned. No guessing with 3/4 tanks should be necessary. I put in at least $20.00 more than I needed to.
JOSEPH LI selected the answers I did so as not to select negative ones but I had no interaction with anyone there. I dropped off the truck using the app. The app worked fine for the drop-off.
Steve PI run it for 2 days. Everything was satisfactory and the people I dealt with were terrific.
R-ROSS AVery friendly, good service.
TIMOTHY BThe staff is friendly and very helpful. I would rent from them anytime.
Barry LThe check engine light was on and the check fuel cap came on. I called Mary and she said it was safe to continue driving. What a relief! Excellent customer service, and a really lovely woman!
CAROL W